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Full-time
professional certificate
Posted 40d ago
~40 hrs/week
Responsibilities
Responsible for greeting guests and managing the daily setup and maintenance of beach and pool areas. Ensures a high standard of cleanliness, safety, and professional service for all guests.
Requirements
Requires 1-3 years of experience in a 4-5 star hotel or luxury resort. A diploma or certificate in Hospitality or a related field is preferred.
Full job description
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Guest Service & Experience
Greet guests courteously upon arrival and departure, ensuring a warm and professional first impression.
Respond promptly and professionally to guest needs, inquiries, and requests to ensure satisfaction.
Escalate guest comments, feedback, or complaints to supervisors in a timely manner.
Maintain a friendly, approachable, and professional attitude at all times.
Beach & Pool Operations
Set up beach and pool areas daily, including sunbeds, umbrellas, cabanas, and towels according to standards.
Ensure guests are provided with clean towels and amenities as required.
Maintain cleanliness, order, and presentation of all beach and pool areas throughout the day.
Fold and secure umbrellas and equipment properly at the end of service or as required by weather conditions.
Ensure all equipment and furniture are clean, safe, and in good working condition.
Safety, Hygiene & Compliance
Follow all hotel policies, procedures, and safety guidelines at all times.
Maintain safe working conditions and immediately report any hazards, suspicious activities, or incidents.
Comply with health, hygiene, fire safety, and environmental regulations.
Attend all mandatory briefings, meetings, and training sessions as scheduled.
Professional Conduct & Teamwork
Report for duty punctually, wearing the correct uniform and name badge, maintaining high standards of grooming and personal hygiene.
Build positive working relationships with colleagues and other departments.
Demonstrate flexibility by assisting in other areas or departments when required to meet operational and guest service needs.
Carry out any other reasonable duties assigned by Management in line with operational requirements.
Qualifications
Diploma or Certificate in Hospitality or related fields preferred
Minimum 1–3 years’ experience in a similar role within a 4–5 star hotel or luxury resort
Basic knowledge of guest service, safety, and beach/pool operations
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Related keywords
HospitalityLuxury ResortGuest ExperienceBeach AttendantPool MaintenanceAccorHeartistHealth and SafetyCustomer SatisfactionRooms Division
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage