Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Reservation Systems, Customer Service, Up-selling, Communication Skills, Inventory Management
Curitiba, Paraná, Brazil · On-site
Descrição da empresa Hotel ibis Batel Descrição do emprego Trabalhar por escala, atendimento ao público, restaurante e Buffet Qualificações Atendimento de clientes no almoço e jantar, anotar pedidos, montar e repor buffe…
Skills: Customer Service, Order Taking, Buffet Setup, Upselling, Table Clearing
Prague, Prague, Czechia · On-site
Company Description Fifty years post the inception as a luxury hotel, following a multi-million Euro renovation, treasured brutalist architectural landmark Fairmont Golden Prague opened in June 2025. Located in the Old T…
Skills: Food & Beverage Management, Financial Outlooks, Budgeting, Strategic Planning, Guest Satisfaction
Ciudad de México, Mexico · On-site
Descripción de la empresa ¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad. Te apoyamos par…
Skills: Security Operations, Problem Solving, Interpersonal Skills, Crisis Management, Crowd Control
Bordeaux, Nouvelle-Aquitaine, France · On-site
Description de l'entreprise Responsable Technique & Maintenance (H/F/X) – CDI 39h – A partir du 1er septembre 2026 Un hôtel, ce sont des chambres, un restaurant, une piscine, des séminaires, des événements... mais surtou…
Skills: Electrical Maintenance, Plumbing, HVAC, Professional Kitchen Equipment Maintenance, ERP Safety Regulations
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa O Pullman São Paulo Ibirapuera é um hotel premium localizado perto do Parque Ibirapuera, da Av. 23 de Maio e dos bairros mais importantes de São Paulo. Os espaços são perfeitos para trabalhar, criar …
Skills: Problem Solving, Decision Making, Leadership, Performance Monitoring, Communication
Austin, Texas, United States · On-site
Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your op…
Skills: Guest Service, Menu Knowledge, Communication Skills, Organizational Skills, Interpersonal Skills
Barcelona, Catalonia, Spain · On-site
$28k–$29k/yr
Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hall…
Skills: Team Supervision, HACCP Standards, Inventory Management, Cost Control, Guest Experience Management
Barcelona, Catalonia, Spain · On-site
$23k–$24k/yr
Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hall…
Skills: Hospitality, Food & Beverage Service, Multitasking, Attention To Detail, Communication Skills
Austin, Texas, United States · On-site
Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your op…
Skills: Customer Service, Opera PMS, Microsoft Office, Typing, Interpersonal Skills
Barcelona, Catalonia, Spain · On-site
$25k–$26k/yr
Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hall…
Skills: Customer Service, Food & Beverage Service, Multitasking, Communication Skills, Spanish Fluency
Avignon, Provence-Alpes-Côte d'Azur, France · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: General Ledger Accounting, Financial Analysis, Accounts Payable, Accounts Receivable, Auditing
Barcelona, Catalonia, Spain · On-site
Descripción de la empresa SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here th…
Skills: Pizza Preparation, Dough Handling, Pizza Oven Operation, Kitchen Operations, Food Hygiene Standards
London, England, United Kingdom · On-site
Company Description We are looking for a Guest Service Manager to join us at The Hoxton, Shoreditch. The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, br…
Skills: Front Office Management, Team Leadership, Guest Experience, Revenue Management, Overbooking Management
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa O Pullman São Paulo Ibirapuera é um hotel premium localizado perto do Parque Ibirapuera, da Av. 23 de Maio e dos bairros mais importantes de São Paulo. Os espaços são perfeitos para trabalhar, criar …
Skills: Dishwashing, Kitchen Sanitization, Organization, Proactivity, Teamwork
London, England, United Kingdom · On-site
Company Description The Raffles London Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 excepti…
Skills: Sales Strategy, Account Management, Relationship Building, Market Analysis, Revenue Management
Hamburg, Germany · On-site
Company Description The Hoxton is coming to Hamburg! The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues …
Skills: Strategic Commercial Planning, Revenue Growth, Team Leadership, Account Management, Rate Negotiation
Hamburg, Germany · On-site
Company Description The Hoxton is coming to Hamburg! The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues …
Skills: Financial Management, Accounting, Statutory Accounts, P&L Management, Cash Management
Ciudad de México, Mexico · On-site
Descripción de la empresa En el Corazón de La Condesa Ubicado perfectamente en la intersección de dos barrios imperdibles y llenos de cultura, Mondrian Mexico City Condesa invita a los huéspedes a experimentar una energí…
Skills: Guest Experience, Opera Cloud, Cloudbeds, Fluent English, Customer Service
Paris, Ile-de-France, France · On-site
Description de l'entreprise Situé à quelques pas des Champs-Elysées, le Sofitel Paris Arc de Triomphe allie la majesté de sa façade haussmannienne au raffinement de son design intérieur. Nos équipes ont à cœur de recevoi…
Skills: Team Management, Staff Training, Customer Experience, HACCP Standards, Fluent English
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Manage hotel room reservations, handle guest inquiries, and utilize sales techniques to maximize property revenue. Coordinate with other hotel departments to ensure accurate booking records and guest satisfaction.
Requires a passion for guest service and proficiency in English and Russian, with a degree in Hospitality Management being an asset. Previous hotel experience and knowledge of Property Management Systems like Opera are preferred.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you:
1.1.1 Have a thorough knowledge of the entire hotel services and facilities
1.1.2 Answer inquiries of room rates, outlets and room locations.
1.1.3 To be totally familiar with all aspects of the reservation systems
1.1.4 Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
1.1.5 Post advance deposits and keep accurate records of deposits.
1.1.6 Process rooming lists and group blocks and indicate special requests and billing procedures
1.1.7 File and process reservations correspondence, make certain all files are current and in order.
1.1.8 Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
1.1.9 Abide by the hotels policies and procedures
1.1.10 Be familiar with changes in the rates and group enquiries
1.1.11 Complete daily shift task list and aid others
1.1.12 To be aware of inventory management and keep a constant check on the room types available throughout the day
1.1.13 To have an understanding of departmental goals and projections for average rate and occupancy
1.1.14 Accommodate and document special requests in an accurate and efficient manner.
1.1.15 Determine the most appropriate room type to meet guest requirements and maximize room rate.
1.1.16 Explain guarantee and cancellation policies to callers.
1.1.17 Describe room accommodations and benefit feature sale amenities to guests.
1.1.18 Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
1.1.19 Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
1.1.20 Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
1.1.21 Identify guest reservation needs by asking open-ended questions to obtain all necessary information
1.1.22 Follow "up selling" techniques and sales strategies in order to maximize property revenue.
1.1.23 Identify repeat guests using appropriate codes
1.1.24 Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
1.1.25 Carry out any other reasonable task (which may not be stated here) as requested.
1.1.26 Assist in Task Force Teams for new openings.
Your team and working environment:
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
