Stage Guest Relation - 6 mois à partir d'octobre 2026
Monaco, Monaco · On-site
Entry level$4.3B raised
Description de l'entreprise Le Fairmont Monte Carlo est un hôtel de luxe situé au cœur de la Principauté de Monaco. Il est doté de 596 chambres, suites et résidences ainsi que de quatre restaurants, de trois bars, d’un C…
Skills: Customer Service, Interpersonal Skills, Problem Solving, Teamwork, Attention to Detail
Company Description Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's ric…
Company Description Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtak…
Skills: Culinary Management, Menu Development, Employee Performance Management, Food Purchasing, Staff Training
Description de l'entreprise A propos de nous... The Hoxton, Paris occupe un bâtiment du XVIIIème siècle dans le 2eme arrondissement, proposant 172 chambres, un restaurant, une terrasse, un speakeasy bar, un lobby-café et…
Description de l'entreprise Hôtel 5 étoiles, le Sofitel Biarritz Le Miramar Thalassa sea & spa est une escale incontournable de la côte basque. Venez profiter de sa situation idéale, avec vue sur la mer et à deux pas du …
Description de l'entreprise Welcome to the TRIBE universe – More for Less! Un lieu où le design et l’expérience client sont au cœur de tout. Ici, chaque détail est pensé pour offrir plus qu’un simple séjour : une immersi…
Skills: Guest Relations, English Proficiency, Check-in/Check-out, Reservation Management, Customer Service
Description de l'entreprise Véritable créateur de lieux de vie, le Pullman Paris Centre-Bercy a été imaginé pour que chacun s’y sente comme chez soi. C’est un lieu de rencontre où se croisent voyageurs et locaux. L’hôtel…
Skills: English Proficiency, Microsoft Office, Opera Cloud PMS, Customer Relationship Management, Conflict Resolution
Descrição da empresa A Accor é líder global em hospitalidade, com mais de 5.600 hotéis e 850.000 quartos em mais de 110 países. No Brasil, está presente com marcas reconhecidas como ibis, Mercure, Novotel, Pullman e muit…
Skills: Sales, Reservation Management, Customer Service, Negotiation, Microsoft Office
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level$4.3B raised
Company Description “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that …
Skills: Guest Care, Product Knowledge, Up-selling, Communication Skills, Interpersonal Skills
Descrição da empresa Quem somos - Hively Hospitality Fazemos parte da HIVELY HOSPITALITY. Com cerca de quinze marcas conhecidas, 80 estabelecimentos na França e na Europa e 60 profissões nos setores de hotelaria, restaur…
Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-ce…
Mantra on Sydney Airport is conveniently located within a few minutes’ walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30-minute taxi ride to Sydney CBD. The property offers it…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multitasking, Time Management
Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the larg…
Peppers Seaport Hotel is located just 5 minutes from the heart of Launceston, situated within the lively dockside precinct. This contemporary property offers a range of studio rooms and apartment style suites with balcon…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Team Collaboration
Mantra Pandanas stands nestled in the vibrant core of Darwin city. The property encompasses modern and chic hotel rooms, studio spaces, as well as one and two bedroom apartments. Offering a range of conferencing and even…
Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom…
Skills: Leadership, Guest Service, Reception, Multitasking, Problem Solving
The Watson - Art Series located in the leafy suburb of Walkerville a stone's throw away from Adelaide CBD. Here you will find Watson original artwork and prints spotted throughout the hotel. Guests can book a range of su…
Skills: Cleaning, Time Management, Attention To Detail, Communication, Physical Fitness
Mantra Circle on Cavill, located in the iconic Surfers Paradise precinct and a short walk from the light rail, provides panoramic views of the Gold Coasts’ renowned beaches and hinterland. This dual tower hotel is …
Skills: Cleaning, Attention To Detail, Guest Relations, Time Management, Physical Fitness
Join Our Team at Mantra Charles - Where Hospitality Meets Excellence! Nestled in the heart of Launceston, Tasmania’s vibrant cultural and gastronomic hub, Mantra Charles is more than just a hotel—it’s a…
Skills: Guest Service, Time Management, Attention To Detail, Communication, Collaboration
Located in Adelaide's vibrant West End, BreakFree Adelaide offers a selection of self-contained studio, one and two bedroom apartments. The West End area is well known for its trendy vibe and arts culture, so when you ar…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Team Collaboration
Stage Guest Relation - 6 mois à partir d'octobre 2026
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Internship
Meal Provided, Uniform Provided
Posted 31d ago
~40 hrs/week
French
Responsibilities
The role involves preparing for VIP arrivals, welcoming guests, and ensuring a personalized service experience. Responsibilities also include managing guest flow in the lobby and addressing client needs at the reception.
Requirements
Fluency in French and English is required, with Italian as a plus. Previous experience in customer management in a similar establishment is advantageous, along with familiarity with the Opera system.
Full job description
Description de l'entreprise
Le Fairmont Monte Carlo est un hôtel de luxe situé au cœur de la Principauté de Monaco. Il est doté de 596 chambres, suites et résidences ainsi que de quatre restaurants, de trois bars, d’un Centre Fitness, d’un Spa, de deux piscines, d’un Room Service et d’un service Traiteur.
Description du poste
Résumé des responsabilités :
Relevant du Directeur Hébergement, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :
Participer à la préparation des arrivées VIP et clients ALL
Gérer les VIP et priorités du jour
Mettre en place la décoration et produits d’acceuil avant l’arrivée des clients
Accueillir les clients dès leur arrivée à l’hôtel
Accompagner les clients en chambre/suite
Contribuer à la personnalisation du service
Recruter de nouveaux clients au club de fidélité ALL
Réaliser des Sparkles
Communiquer avec les clients via Easy Way, communication instantanée
Passer du temps avec les clients pour mieux les comprendre et connaitre leurs préférences
Faire visiter l’hôtel aux clients, les installations et points de vente
Gérer le flux des clients dans le Lobby
Prendre en charge les clients qui attendent au c/in et c/out. Ne pas les laisser seuls
Proposer en permanence un service professionnel, avenant et attachant
Intervient à la Réception, à la Conciergerie, dans le Lobby pour répondre aux besoins des clients
Augmenter les taux de remplissage en réalisant des ventes incitatives de types de chambre
Promouvoir les points de vente de l’hôtel
Respecter les politiques, les procédures et les normes de service du département
Respecter toutes les politiques de sécurité
Savoir programmer des clefs de chambre
Effectuer des délogements selon besoin
Effectuer un suivi dans les meilleurs délais pour toute demande ou plainte de clients à la demande du House Manager
Effectuer les diverses missions confiées par le Directeur Hébergement, le House Manager, le Chef de Réception, les Concierges.
Autres tâches, telles qu’assignées
Qualifications
Maîtrise de la langue française et anglaise. L’italien serait un plus
Une expérience préalable dans la gestion des clients dans un établissement similaire est un atout
Une expérience préalable de l’utilisation d’un système Opéra est un atout
La capacité à se servir des applications Microsoft Windows est un atout
Présentation professionnelle requise
Attitude positive
Naturellement souriant, accueillant et dynamique
Compétences interpersonnelles : bonne diction, à l’écoute
Capacité à résoudre des problèmes, empathique
Responsable et fiable, autonome et sachant prendre des initiatives
Capacité à travailler efficacement sous pression dans un environnement au rythme soutenu
Capacité à travailler en équipe
Capacité à concentrer son attention sur les besoins des clients, en restant calme et courtois en toute circonstance
Flexibilité et disponible en ce qui concerne les horaires de travail
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage