Austin, Texas, United States · On-site
Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your op…
Skills: Guest Service, Property Management System, Problem Solving, Interpersonal Skills, Upselling
Doha, Qatar · On-site
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle dest…
Skills: Customer Service, Guest Relations, Interpersonal Communication, Multitasking, Microsoft Office Suite
Fraser Coast Regional, Queensland, Australia · On-site
Mantra Hervey Bay located along the beautiful marina with spectacular ocean views of Southern Queensland’s coastline comprises of one, two, and three-bedroom apartments and heated lagoon-style outdoor pool complete…
Skills: Hotel Operations, Leadership, Reservation Systems, Property Management Systems, Multitasking
Whitsunday Regional, Queensland, Australia · On-site
Mantra Club Croc is located five minutes’ drive from the main street of Airlie Beach, and is situated in the magical Whitsundays region in North-Queensland. The property offers a mix of hotel rooms and suites, a la…
Skills: Food Preparation, Knife Skills, Hygiene and Sanitation, Teamwork, Communication
Whitsunday Regional, Queensland, Australia · On-site
Mantra Club Croc is located five minutes’ drive from the main street of Airlie Beach, and is situated in the magical Whitsundays region in North-Queensland. The property offers a mix of hotel rooms and suites, a la…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Team Collaboration
Fraser Coast Regional, Queensland, Australia · On-site
Mantra Hervey Bay located along the beautiful marina with spectacular ocean views of Southern Queensland’s coastline comprises of one, two, and three-bedroom apartments and heated lagoon-style outdoor pool complete…
Skills: Hotel Operations, Leadership, Reservation Systems, Property Management Systems, Multitasking
Port Douglas, Queensland, Australia · On-site
Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Team Collaboration
Canberra, Australia · On-site
At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landsc…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multi-tasking, Time Management
Sydney, New South Wales, Australia · On-site
Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view. Perfectly positioned in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney…
Skills: Team Leadership, Food & Beverage Operations, Customer Experience Management, Staff Scheduling, Service Excellence
Sydney, New South Wales, Australia · On-site
Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view. Perfectly positioned in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney…
Skills: Revenue Management, Stakeholder Management, Financial Strategy, Team Leadership, Recruiting & Training
Port Douglas, Queensland, Australia · On-site
Mantra Heritage, Inlet and Village are three properties located in the heart of Port Douglas in Tropical North Queensland, one hour drive north of Cairns CBD. This power trio property offers stylish studios, one and two …
Skills: General Building Maintenance, Basic Carpentry, Basic Plumbing, Basic Electrical, Problem Solving
Sydney, New South Wales, Australia · On-site
Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view. Perfectly positioned in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney…
Skills: Team Leadership, Food & Beverage Operations, Customer Experience Management, Staff Scheduling, Service Excellence
Sydney, New South Wales, Australia · On-site
Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view. Perfectly positioned in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney…
Skills: Revenue Management, Stakeholder Management, Team Leadership, Financial Strategy, Customer Service
Sydney, New South Wales, Australia · On-site
Mantra 2 Bond Street is centrally located in the Sydney CBD. Offering sophisticated cosmopolitan style rooms including executive studios, one and two bedroom apartments and a three-bedroom penthouse, most with stunning c…
Skills: Team Leadership, Customer Experience, Food and Beverage Operations, Staff Scheduling, Conflict Resolution
Townsville, Queensland, Australia · On-site
Peppers Blue on Blue Resort situated on Magnetic Island located just 25 minutes by ferry from Townsville. The resort, overlooking the Coral Sea offers a range of guest rooms, suites, one, two and three bedroom apartments…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multitasking, Time Management
Port Douglas, Queensland, Australia · On-site
Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Team Collaboration
Canberra, Australia · On-site
At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landsc…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multi-tasking, Time Management
Darwin, Australia · On-site
Mantra Pandanas stands nestled in the vibrant core of Darwin city. The property encompasses modern and chic hotel rooms, studio spaces, as well as one and two bedroom apartments. Offering a range of conferencing and even…
Skills: Team Leadership, Customer Experience, Food & Beverage Operations, Staff Scheduling, Conflict Resolution
Whitsunday Regional, Queensland, Australia · On-site
Mantra Club Croc is located five minutes’ drive from the main street of Airlie Beach, and is situated in the magical Whitsundays region in North-Queensland. The property offers a mix of hotel rooms and suites, a la…
Skills: Food Preparation, Knife Skills, Hygiene and Sanitation, Kitchen Organization, Teamwork
Coffs Harbour, New South Wales, Australia · On-site
BreakFree Aanuka Beach Resort is a hidden gem located on the picturesque beachfront of Coffs Harbour. The tropical style resort offers two, three and four bedroom villa’s along with two award winning restaurants an…
Skills: Leadership, Maintenance Management, Engineering, Strata Operations, MLR Operations
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Provide professional and engaging service to Fairmont Gold guests, including check-ins, account settlement, and personalized lounge experiences. Ensure high revenue through upsell programs while maintaining strict service standards and resolving guest concerns quickly.
Candidates must have previous guest service and Property Management System experience, along with proficiency in Microsoft Windows. A professional presentation and the ability to work in a fast-paced environment are essential.
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
This position requires:
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
