Doha, Qatar · On-site
Company Description Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity. Join a hotel that is a member of the Accor network, whose group …
Skills: Learning Needs Analysis, Training Plan Development, Stakeholder Management, Adult Learning Principles, Soft Skills Training
Bengaluru, Karnataka, India · On-site
Company Description Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern …
Skills: Pastry Production, Bakery, HACCP Guidelines, Food Presentation, Mise-en-place
Doha, Qatar · On-site
Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished…
Skills: Facilities Management, Housing Operations, Budgeting, Vendor Management, Leadership
Paris, Ile-de-France, France · On-site
Description de l'entreprise Hôtel des Années Folles construit en 1928, rendez-vous des artistes et écrivains, des gentlemen et des aventuriers, Le Royal Monceau – Raffles Paris incarne depuis toujours ce je-ne-sais-quoi …
Skills: Culinary Techniques, HACCP, Team Coordination, Inventory Management, Customer Service
Manchester, England, United Kingdom · On-site
Company Description NOVOTEL MANCHESTER WEST, WORSLEY BROW, WORSLEY, M28 2YA Benefits: Discounted or free foodEmployee discountFree parkingGym membershipOn-site gymOn-site parking Everything you will do with us, regardles…
Skills: Food Service, Beverage Service, Customer Service, People Skills, Hospitality
Gaafu Alifu, Maldives · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Food Preparation, Cooking Techniques, Mise En Place, Team Coordination, Portion Control
Chennai, Tamil Nadu, India · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: F&B Operations, Inventory Management, Cost Control, Staff Leadership, Food Safety
Si Sunthon, Thailand · On-site
Company Description Nestled in the lush hillside of Surin Beach, Navera Phuket – MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket’s rich Sino-Portuguese heritage and the romantic spirit of ocea…
Skills: Teppanyaki Cooking, Kitchen Operations, Food Safety, HACCP, Inventory Control
Barcelona, Catalonia, Spain · On-site
$25k–$26k/yr
Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hall…
Skills: Financial Operations, Accounts Receivable, General Ledger, Bank Reconciliation, Credit Policy Management
Si Sunthon, Thailand · On-site
Company Description Nestled in the lush hillside of Surin Beach, Navera Phuket – MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket’s rich Sino-Portuguese heritage and the romantic spirit of ocea…
Skills: Teppanyaki Cooking, Kitchen Operations, Food Safety, HACCP, Inventory Control
Special capital Region of Jakarta, Java, Indonesia · On-site
Company Description A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private res…
Skills: Food And Beverage Service, Guest Relations, Cocktail Knowledge, Wine Knowledge, Interpersonal Communication
Special capital Region of Jakarta, Java, Indonesia · On-site
Company Description A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private res…
Skills: Luxury Hospitality, Guest Relations, Anticipatory Service, Interpersonal Communication, Cultural Awareness
Barcelona, Catalonia, Spain · On-site
$25k–$26k/yr
Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hall…
Skills: Financial Operations, Accounts Receivable, Bank Reconciliation, Credit Policy Management, General Ledger Coding
Barcelona, Catalonia, Spain · On-site
$25k–$26k/yr
Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hall…
Skills: Financial Operations, Accounts Receivable, General Ledger, Bank Reconciliation, Credit Policy Management
London, England, United Kingdom · On-site
Company Description The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with i…
Skills: Mise En Place, Food Preparation, Food Hygiene, Health & Safety, Communication Skills
Clark Freeport Zone, Pampanga, Philippines · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Food Safety, Hygiene Management, Sanitation Standards, Quality Assurance, Compliance Auditing
Le Mans, Pays de la Loire, France · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: Customer Service, Check-in/Check-out, Billing, Payment Processing, English Proficiency
Le Mans, Pays de la Loire, France · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: Customer Service, Check-in/Check-out, Billing, Payment Processing, English Proficiency
San Roque, Andalusia, Spain · On-site
Descripción de la empresa Fairmont La Hacienda Costa del Sol es un resort de lujo de 5 estrellas ubicado en San Roque, Cádiz, en un enclave privilegiado con vistas al mar Mediterráneo. Inaugurado en 2025, forma parte del…
Skills: Preventive Maintenance, Corrective Maintenance, HVAC Systems, Electrical Systems, Plumbing
Algiers, Algiers, Algeria · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous …
Skills: Cash Management, Financial Reporting, Hotel Accounting, ERP Systems, Financial Analysis
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The role involves designing and implementing the hotel's training plan, managing the Accor HERO Learning Portal, and ensuring compliance with mandatory brand and statutory training. The manager will also coordinate with departmental leaders to conduct learning needs analyses and deliver various development programs.
A Bachelor's degree in HR, Education, or Business is required, with a Master's preferred. Candidates must have proven experience in Learning & Development and fluency in English.
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
1) Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
2) Collaborate with the People and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
3) Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
4) Ensure mandatory Academy trainings for the properties are assigned, conducted, and completed.
5) Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
6) Coordinate and deliver training programs from internal and external providers.
7) Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
8) Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
9) Manage the Accor HERO Learning Portal, ensuring colleague completion of required training.
10) Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
11) Measure and assess feedback on learning experiences and their impact on sustainable change.
12) Ensure all employees are proficient in using HERO.
13) Create and present monthly or quarterly reports using HERO.
14) Forge relationships with industry associations and external training providers.
15) Ensure compliance with local statutory learning and development requirements (NITA).
16) Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
17) Support and develop departmental trainers as needed.
18) Design and implement effective processes and tools for learning evaluation and reporting.
19) Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
20) Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
21)Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
22) Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.
23) Ensure effective engagement with educational institutions for internship programs. Partner with departments to identify and address internship needs.
24) Utilize multiple digital communication channels proactively and creatively to enhance employee communication. Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
25) Prepare presentation decks for town halls and employee notice boards.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
