Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous …
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Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays. Ici, nous croyons en vous et en ce que vous …
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Full-time, Temporary
bachelor degree
Posted 24d ago
~40 hrs/week
French
Responsibilities
The Reservation Agent handles booking requests via phone and email while ensuring high-quality customer experiences according to Sofitel standards. They are responsible for optimizing revenue through sales techniques and managing guest data within the PMS system.
Requirements
A degree in hospitality or tourism is desired, along with proficiency in French and English. Experience in 4 or 5-star hotels and familiarity with Opera PMS or other hotel management software is preferred.
Full job description
Description de l'entreprise
Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.
Ici, nous croyons en vous et en ce que vous apportez.
Les opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.
Ensemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.
Description du poste
Le/La Reservation Agent est responsable du traitement des demandes de réservation pour le Sofitel Thalassa Algiers Club des Pins.
Il/Elle assure la vente des chambres et des services de l’hôtel conformément aux standards Sofitel, tout en garantissant une expérience client fluide, personnalisée et de haute qualité.
Il/Elle contribue à l’optimisation du chiffre d’affaires en appliquant les techniques de vente et en respectant les stratégies tarifaires définies.
Missions Principales :
Traiter les demandes de réservation par téléphone, email et autres canaux
Saisir et modifier les réservations dans le système PMS (Opera ou autre)
Vérifier l’exactitude des informations (tarifs, segments, profils clients, conditions)
Assurer un suivi rigoureux des dossiers clients
Répondre aux demandes d’informations concernant les services de l’hôtel
Proposer les offres et promotions en cours
Respecter les stratégies tarifaires communiquées par le Revenue Management
Contribuer à l’optimisation du taux de conversion
Offrir un accueil professionnel et chaleureux à chaque interaction
Assurer un service conforme aux standards Sofitel
Gérer les demandes spécifiques des clients (VIP, préférences, occasions spéciales)
Traiter les réclamations simples et les remonter au superviseur
Communiquer les informations importantes aux autres départements
Assurer une bonne transmission des consignes entre les shifts
Participer aux briefings et réunions d’équipe
Maintenir une présentation professionnelle et soignée
Respecter les procédures internes et les normes de qualité
Assurer la confidentialité des données clients
Qualifications
Profil Recherché :
Diplômé(e) en hôtellerie/tourisme souhaité
Première expérience en réservation, front office ou relation client appréciée
Expérience en hôtellerie 4 ou 5 est un plus
Maîtrise du français et de l’anglais
Bonne connaissance des outils informatiques (Word, Excel, Outlook)
Connaissance d’un PMS hôtelier (idéalement Opera)
Bonne compréhension des canaux de réservation (OTA, corporate, loisirs)
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage