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Full-time
bachelor degree
Posted 21d ago
~40 hrs/week
Responsibilities
Manage membership programs and build lasting relationships with guests to drive retention and achieve assigned budgets. Coordinate communication between residences and hotel management while analyzing guest data to initiate proactive reconnection efforts.
Requirements
A bachelor's degree in Business, Marketing, or a related field is preferred. Candidates should have proven experience in guest services or sales with a strong guest-centric mindset.
Full job description
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description
Build strong and lasting relationships with reconnected guests, demonstrating a genuine interest in their success and satisfaction
Work towards achieving assigned budgets and manage all related financial/accounting processes of all Residence members and other membership programs
Develop membership retention strategies and targets along with Re-connect Manager
Assist Re-connect Manager in managing the communication channels between the Residences, Ownership and Hotel
Ensure the effective operating of the “Re-Connect Club” and other membership programs
Maintain membership database and records
Provide exceptional guest service and support, addressing any concerns or issues promptly and professionally.
Analyze guest data and behavior to identify potential opportunities for reconnection
Initiate proactive outreach efforts, including personalized emails, phone calls, and other communication channels, to reconnect with lapsed guests
Conduct site visits
Craft compelling and persuasive messages to encourage guests to re-engage
Engage in meaningful conversations with past guests to understand their current needs, challenges, and preferences.
Collect guest feedback on their experience with the reconnection process and use insights to refine and improve strategies.
Brief the guests about their benefits as part of his membership
Being able to solve guests issues, concerns
Assist Re-connect Manager in executing membership Marketing plans and programs effectively
Consolidate monthly reporting of all membership activities
Other duties as assigned
Qualifications
Bachelor's degree in Business, Marketing, or a related field is preferred.
Proven experience in guest relationship management, guest service, or sales.
Strong communication, negotiation, and relationship-building skills.
Guest-centric mindset with a focus on delivering exceptional guest experiences.
Analytical and problem-solving abilities to identify opportunities and challenges.
Familiarity with CRM software and proficiency in MS Office Suite.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage