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Part-time
associate degree
Posted 15d ago
~40 hrs/week
French
Responsibilities
Provide a warm welcome to guests and manage check-in/check-out procedures using Opera Cloud. Handle administrative tasks, billing, luggage, and ensure overall guest satisfaction and security during night shifts.
Requirements
Requires a degree in hospitality (BTS) or significant experience in customer-facing roles, with fluency in French and English. Proficiency in Opera Cloud and other hotel management tools is highly desired.
Full job description
Description de l'entreprise
Hôtel Flagship de 245 chambres (construction neuve, l'hôtel a ouvert en 2020), avec 2 Restaurants dont Rosé au rez-de-chaussée et Pedzouille La Grange en rooftop, 3 Bars & Coffee Shop, 1 Fitness et 3 salles de séminaires, situé en plein cœur du quartier de la Porte de Versailles et du Parc des Expositions.
Description du poste
// Poste à pourvoir 2 nuits par semaine //
MISSIONS / PRINCIPALES RESPONSABILITES :
Technique Métier et relation client :
Assure à la clientèle un accueil chaleureux, différenciant et conforme aux standards de qualité de l’établissement et veille à faire vivre à nos clients une expérience inoubliable
Effectue les procédures informatiques et administratives liées aux check-in/check out en mobilité dans le Lobby sur le système informatique en place dans l’hôtel OPERA CLOUD
Vérifie les garanties et les réservations des clients
Garantit le suivi du séjour des clients par la communication des informations importantes à ses collègues et supérieurs et par la vérification des garanties
Gérer la facturation, l’encaissement et le fonds de caisse pendant le service
Prend en charge les bagages clients (port et stockage)
Répond aux appels téléphoniques et prend ponctuellement les réservations
Tient, vérifie et contrôle sa caisse personnelle
Répond aux différentes demandes des clients et assure leur suivi afin de garantir leur satisfaction client
Renseigne les clients sur les informations touristiques
Réalise les différents projets confiés par sa hiérarchie
Applique les procédures et politiques définies par la marque et l’hôtel en matière de contrôle des clients et sécurité des personnes
S’assure que les demandes particulières des clients sont transmises aux services concernés
Incarne l’esprit Heartist dans ses interactions avec les clients
Prend en charge les bagages clients (port et stockage)
Fidélise le client en lui garantissant la qualité de la prestation qui lui est proposée
Commercial / Vente :
Connaît les services proposés par l’hôtel, informe le client sur sa demande et l’incite à les utiliser et propose au client d’effectuer une réservation
Gestion :
Tient, vérifie et contrôle une caisse personnelle
S’assure de la sécurisation des données
Est co-responsable de l'établissement durant son temps de travail
Management transverse :
Travaille en étroite collaboration avec les services de l’hôtel
Hygiène / Sécurité des personnes / Environnement :
Veille à la propreté de son lieu de travail et au bon fonctionnement du matériel mis à sa disposition
Connaît et applique les conduites à tenir en cas d’évacuation incendie
Connait et applique la politique du programme Clé Verte
Applique les règles de sécurité dans l’accueil des clients, notamment les clients en situation de handicap
Contrat de 2 nuits par semaine
Qualifications
Maitrise de l’anglais et d’une seconde langue selon les besoins de l’hôtel
La connaissance d'Opéra Cloud est un grand plus
Sens du service et de l’accueil
Force de propositions
Passion pour le client
Compétences informatiques
Très bon relationnel, une excellente communication (interne et clientèle)
Capacité à travailler efficacement en équipe et sens de l’initiative
Sens du détail
Organisation et rigueur
Bonne présentation
Flexibilité et polyvalence
Informations complémentaires
COMPETENCES REQUISES :
BAC +2 type BTS hôtellerie - restauration ou Expérience significative dans un métier de contact
Expérience préalable en management souhaitée ou dans un service qualité/guest relation
Maîtrise de l’environnement Windows, outils revenu management, TARS, OPERA CLOUD, TRUSTYOU,…
Français et anglais courant obligatoire - une autre langue serait un plus
Souci du client et esprit de service
Esprit d’équipe
Autonome
Sens de l'éthique et de l'exemplarité
Œil client et sens du détail
Capacité à former les membres de l’équipe et à développer leurs compétences
Capacité à travailler efficacement en équipe et sens de l’initiative
Excellentes compétences organisationnelles
Aisance relationnelle, attentif au bien-être de la clientèle
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage