Assago, Lombardy, Italy · Hybrid
$37k–$47k/yr
In Accenture Song aiutiamo i clienti a reinventare il loro modo di crescere, focalizzandosi sulle necessità end-to-end del consumatore, riunendo strategia di crescita del portafoglio clienti, marketing, vendite, assisten…
Skills: Business Process Analysis, Customer Service Design, AI & Data Strategy, Stakeholder Management, Project Management
Bengaluru, Karnataka, India · On-site
Project Role : Full Stack Engineer Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver inn…
Skills: Java Full Stack Development, HTML, CSS, JavaScript, RESTful APIs
Bengaluru, Karnataka, India · On-site
Project Role : Quality Engineering Lead Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the …
Skills: Dassault Systemes 3DEXPERIENCE Platform, ENOVIA, PLM Functional Architecture, Configuration Management, BOM
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SnapLogic, Integration Workflows, Data Transformation, Pipeline Orchestration, RESTful APIs
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineering Lead Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards a…
Skills: ServiceNow IT Service Management, Software Architecture, Project Delivery, Custom Workflows, Integrations
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Sap Abap Development For Hana, Object-Oriented Programming, Database Design, Database Optimization, Agile Methodologies
Hyderabad, Telangana, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: ServiceNow IT Service Management, Software Development Life Cycle, Agile Methodologies, ServiceNow Customization, ServiceNow Configuration
Bengaluru, Karnataka, India · On-site
Project Role : Full Stack Engineer Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver inn…
Skills: .Net Full Stack Development, HTML, CSS, JavaScript, Backend Development
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: BlueYonder Warehouse Management, BlueYonder Transportation Management, Software Development Lifecycle, Agile Methodologies, Scalable Software Architecture
Bengaluru, Karnataka, India · On-site
Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the …
Skills: ServiceNow IT Service Management, Solution Architecture, Stakeholder Management, Business Process Analysis, Enterprise Integration
Nova Lima, Minas Gerais, Brazil · Hybrid
Um time que faz parte da mudança Acreditamos no poder da mudança para gerar valor e sucesso compartilhado para clientes, colaboradores, acionistas, parceiros e comunidades. Contamos com a maior rede global de centros de …
Skills: Corporate Risk Management, Information Security Management System (ISMS), ISO 27001, Compliance Frameworks, Risk Mitigation
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP ABAP Development for HANA, Object-Oriented Programming, Database Design, Database Optimization, Agile Methodologies
New York, New York, United States · On-site
$113k–$271k/yr
Who we are Droga5, part of Accenture Song, is a creative agency with offices in New York, London, Dublin, Tokyo and São Paulo.From integrated communications and experience innovation to business design, Droga5 exists to …
Skills: Client Management, Account Oversight, C-suite Relationship Building, Revenue Growth, Financial Management
Hyderabad, Telangana, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP Sales and Distribution (SD), Custom Software Development, Agile Practices, SAP Configuration, SAP Customization
Chennai, Tamil Nadu, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: BlueYonder Warehouse Management, Software Development Lifecycle, Agile Methodologies, Scalable Software Architecture, Debugging
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineering Lead Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards a…
Skills: ServiceNow IT Service Management, Software Architecture, Technical Leadership, IT Service Management Processes, Performance Optimization
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP ABAP Development for HANA, Object-Oriented Programming, Database Design, Database Optimization, Agile Methodologies
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP ABAP Development for HANA, Object-Oriented Programming, Database Design, Database Optimization, Agile Methodologies
Blagnac, Occitania, France · Hybrid
Imaginez, transformez et impactez le monde positivement : venez vivre au cœur du changement en tant que Consultant.e Aéronautique et Défense. Vos principales missions : L'optimisation de la gestion des fonctions clés de …
Skills: Supply Chain Management, Manufacturing, Change Management, Risk Management, Operational Efficiency
Chennai, Tamil Nadu, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: AWS Administration, Cloud Infrastructure Management, Networking Concepts, Cloud Security, Scripting
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves analyzing current states and designing future-state business processes for Customer Service and Contact Centers. You will lead AI and Data Strategy initiatives to automate services and manage organizational change to ensure the adoption of new operating models.
Candidates need 3 to 5 years of experience in digital transformation projects specifically within Customer Service or Contact Centers. A degree in STEM, Economics, or Management and fluency in English are required.
In Accenture Song aiutiamo i clienti a reinventare il loro modo di crescere, focalizzandosi sulle necessità end-to-end del consumatore, riunendo strategia di crescita del portafoglio clienti, marketing, vendite, assistenza, e-commerce, progettazione, prodotti digitali, dati e AI per creare una crescita centrata sul cliente.
Entrerai a far parte di Accenture Song come Advisory Consultant, con un ruolo chiave nei programmi di trasformazione in ambito Customer Service, Contact Center e AI & Data Strategy.
Sarai un punto di riferimento tra business e tecnologia, guidando l’analisi e contribuendo alla definizione di soluzioni innovative. Collaborerai con diversi team e stakeholder, partecipando alle decisioni chiave e supportando la crescita delle capability progettuali.
Analizzare lo stato attuale (AS-IS) e progettare soluzioni TO-BE, utilizzando metodi strutturati, asset e best practice Accenture
Disegnare nuovi processi di business a partire dai requisiti cliente, contribuendo alla trasformazione dei modelli operativi di Customer Service e Contact Center
Contribuire allo sviluppo di soluzioni innovative in ambito AI & Data Strategy, applicate alla Customer Experience e all’automazione dei servizi
Guidare iniziative di cambiamento organizzativo (Change Management), supportando l’adozione di nuovi processi, strumenti e modelli operativi
Guidare la raccolta e formalizzazione dei requisiti funzionali (user stories, backlog), assicurando qualità e coerenza in contesti complessi
Collaborare e coordinare stakeholder e team multidisciplinari, partecipando alle decisioni chiave e garantendo allineamento tra business e tecnologia
La retribuzione prevista in Accenture viene definita sulla base di molteplici elementi di valutazione, tra cui – ad esempio - il ruolo ricoperto, il livello di seniority, il grado di responsabilità, le competenze professionali e l’esperienza maturata. Per la presente posizione, è previsto un livello di inquadramento B3 nel CCNL Metalmeccanico. La fascia di retribuzione annua lorda prevista è compresa tra 36.906,87 e 46.700.
#LI-EU
Cerchiamo una persona con almeno da 3 a 5 anni in progetti di trasformazione digitale in ambito Customer Service, in grado di operare con autonomia, crescente e contribuire attivamente al successo dei programmi di trasformazione.
Esperienza in Business Process Analysis e nella progettazione di processi in ambito Customer Service / Contact Center
Esperienza e interesse in AI & Data Strategy, con applicazioni concrete su Customer Experience e Customer Service / Contact Center
Capacità avanzata di Stakeholder Management e collaborazione con team cross-funzionali e contesti complessi
Competenze in Project Management, con esperienza nella gestione di attività, milestone e delivery progettuale
Familiarità con Data Analysis & Interpretation e utilizzo dei dati per supportare decisioni e ottimizzazione dei processi
Conoscenza avanzata di Digital Customer Strategy e Change Management, con focus su trasformazioni omnicanale con impatto sul Customer Service / Contact Center
Laurea Triennale o Magistrale in discipline STEM, Economiche, Management o affini
Ottima conoscenza della lingua inglese
Visit us at www.accenture.com
Crediamo che nessuno debba essere discriminato a causa delle proprie differenze. Tutte le decisioni relative all'assunzione saranno prese senza riguardo a età, razza, credo, colore della pelle, religione, sesso, origine nazionale, ascendenza, stato di disabilità, stato di veterano militare, orientamento sessuale, identità o espressione di genere, informazioni genetiche, stato civile, stato di cittadinanza o qualsiasi altra base tutelata dalla legge applicabile. La nostra ricca diversità ci rende più innovativi, più competitivi e più creativi, il che ci aiuta a servire meglio i nostri clienti e le nostre comunità.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
