Jobs at Accelerator Centre (Now Hiring) — 1 open

PROGRAM DATA MANAGER

Waterloo, Ontario, Canada · Hybrid

$66k–$83k/yr

Senior$24M raised

Reporting to the Director, Founder Experience, the Program Data Manager plays a critical role in delivering our award-winning programming. The Program Data Manager will need to balance their time and priorities between d…

Skills: Program management, Data management, CRM, HubSpot, Data visualization

PROGRAM DATA MANAGER

Accelerator Centre

Waterloo, Ontario, Canada • Hybrid

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Senior

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$66k–$83k/yr
Full-time
high school
Posted 2d ago
~40 hrs/week

Responsibilities

The Program Data Manager balances client-facing programming duties with the management of team data, reporting, and CRM workflows. They are responsible for overseeing the application process, tracking client progress, and ensuring government reporting compliance through data visualization and analysis.

Requirements

Candidates must have 4-7 years of experience in customer service, program operations, or data management, with strong proficiency in CRM platforms like HubSpot. A post-secondary education is preferred, along with the ability to manage complex projects and communicate effectively in a professional environment.

Full job description

KEY RESPONSIBILITIES

Program Manager Responsibilities –40%

Program Managers will manage and oversee the application and intake process for multiple AC programs. Program Managers personally select the clients and work with partners, mentors, and staff to deliver a top-notch, high-quality experience for all founder organizations within our unique community.
Responsible for all onboarding & continuous care of clients (from application review, interview, contract execution, collection of onboarding documentation, learning pathway and metrics collection, to exit).
Support multi-program design and planning
Responsible for program participation, progression, and client progress through programs
Work with Founder Experience Coordinator/Specialists to ensure clients are well looked after and receiving support as needed to grow and thrive.
Responsible for the metrics collection updates and reporting required for government funded programs
Ensure warm introductions are happening between clients & various partners (PSP)s
Responsible for managing mentor communication and interactions with clients and ensuring meetings are of value to the client and tracked accordingly in CRM.
Participate in and lead mentor meetings, training sessions and/or multi-stakeholder sessions, with confidence and purpose.
Train mentors/team on new systems and processes as applicable to the role
Design and implement new processes to improve program efficiency, client experience, outcomes, and to add value to the client experience
Manage the offboarding experience by suggesting continuation options or handing off to another partner program
Communicate effectively, speaking confidently about all AC programming. Suggest program solutions both internally and externally by understanding the local support ecosystem and referring clients to other programs and opportunities as appropriate.
Understand client needs and be the voice of the clients at team meetings and externally, when at various tradeshows, and industry meetings.
No direct reports, but works closely with full programs team to execute on program deliverables and exceed both client and founder expectations
Gathers feedback, data, and industry insights to build and make decisions on programming
Develop processes and enhance programs to support founder needs
Attend industry tradeshows and workshops (virtually and in-person) to actively seek out exciting new clients and potential Preferred Service Provider (PSP) opportunities to build value for existing clients.
Proactively meet with clients and partners to seek out opportunities to strengthen the AC founder experience
Use the CRM to effectively track all communication, data and engagement with clients, mentors, partners, and leads
Work closely with the Manager, Founder Experience

Data Manager Responsibilities – 60%

Build and maintain accurate records of founders across all programs using our CRM
Own the development and management of all applications, surveys, and data collection tools
Ensure seamless tracking of client progress, mentor hours, founder feedback, and outcomes of surveys
Maintain up-to-date, centralized data repositories accessible to the team
From time to time, communicate and present key data at staff meetings and/or to the executive team, as appropriate
Monitor workflows, forms, and automation in HubSpot to optimize data collection and quality.
Train staff on HubSpot data protocols and support CRM usage across departments.
Own our government reporting process, ensuring program data is submitted in compliance with reporting standards and required timelines.
Coordinate with program managers and finance teams to reconcile reporting requirements with operational data.
Design and deliver professional-quality reports and dashboards using data visualization tools (e.g. PowerBI)
Visualize KPIs, program outcomes, client engagement metrics, and operational performance indicators.
Prepare high-level insights for the executive team and stakeholders
Fulfill data requirements for government and grant reporting
Continuously improve reporting processes and data accuracy
Communicate with the team and plan for heavy reporting periods with ample notice

QUALIFICATIONS & EXPERIENCE

Required:

Minimum 4-7 years of experience providing exceptional customer service for clients, leading programs and/or sales in a customer-focused industry
3+ years experience in program operations, data management, or project coordination (preferably in a startup or accelerator environment)
Strong proficiency with CRM platforms (e.g., HubSpot) and form/survey tools (e.g., Typeform, HubSpot, Google Forms)
Proficiency with data visualization and reporting tools (e.g. Excel, PowerBI, etc.)
Excellent verbal and written communication skills (English)
Conducts business in a professional manner, leading by example with a positive attitude
Excellent organizational, trouble-shooting, and interpersonal skills
Exceptional organizational skills with strong attention to detail
Comfort with managing multiple complex projects with overlapping timelines
A confident self-starter that can work under minimal supervision and can juggle multiple projects and priorities and get the job done with pride
Thrilled by seeing results, metrics, and exceeding expectations
Applicants must be legally authorized to work in Canada

Preferred:

Prior startup experience
Understanding of basic business needs of a company
Used HubSpot or similar CRM platforms
Experience using Learning Management Systems
Successful sales experience
A post-secondary education and/or significant experience related to business acceleration and management
Speak more than one language

Related keywords

Program Data ManagerCRMHubSpotPowerBIData VisualizationMetricsReportingStartupAcceleratorClient ExperienceProject CoordinationData RepositoriesKPIsGovernment ReportingAutomationWorkflow Management

About Accelerator Centre

LinkedIn Visit site

Empowering tech founders to build businesses that thrive.

Industry: IT Services and IT Consulting
Company size: 11-50 employees
Founded: 2006
Headquarters: Waterloo, Ontario
LinkedIn followers: 14,365
Total funding: $24M

Among the World's Top 5 Private Business Accelerators Since 2017. We exist to help you actualize your venture, accelerate its growth, and watch it thrive.

Offices: 295 Hagey Blvd, Waterloo, Ontario N2L 6R5, CA

Cultivation of Technology EntrepreneurshipCross DisciplinaryIn-House MentorshipBuilding Better Businessesand Start-up to Scale-upInformation TechnologyHardware

View all jobs at Accelerator Centre

About Accelerator Centre

LinkedIn Visit site

Empowering tech founders to build businesses that thrive.

Industry: IT Services and IT Consulting
Company size: 11-50 employees
Founded: 2006
Headquarters: Waterloo, Ontario
LinkedIn followers: 14,365
Total funding: $24M

Among the World's Top 5 Private Business Accelerators Since 2017. We exist to help you actualize your venture, accelerate its growth, and watch it thrive.

Offices: 295 Hagey Blvd, Waterloo, Ontario N2L 6R5, CA

Cultivation of Technology EntrepreneurshipCross DisciplinaryIn-House MentorshipBuilding Better Businessesand Start-up to Scale-upInformation TechnologyHardware

View all jobs at Accelerator Centre

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Jobs at Accelerator Centre (Now Hiring) — 1 open

PROGRAM DATA MANAGER

PROGRAM DATA MANAGER

Tired of cold applications?

Responsibilities

Requirements

Full job description

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About Accelerator Centre

About Accelerator Centre

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