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Jobs at Abnormal AI (Now Hiring) — 18 open

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Customer Success Operations Manager

United States · Remote OK

$107k–$154k/yr

Senior$534M raised

About the Role Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team. This team supports Customer Success, Professional Services, Renewal Management, and Support, h…

Skills: Salesforce Suite, Data Analysis, Gainsight, Process Optimization, AI Workflow Automation

Abnormal AI logoAbnormal AI

Enterprise Account Executive

Sweden · Remote OK

Mid level$534M raised

About the Role Abnormal Security is looking for an Enterprise Account Executive to join the Nordics team. This team sells our security solutions to Enterprise level accounts within a defined territory. The ideal candidat…

Skills: Enterprise Prospecting, Pipeline Development, Value-Based Presentation, Sales Methodology, Data Integrity

Abnormal AI logoAbnormal AI

Enterprise Account Executive, New York

United States · Remote OK

$145k–$170k/yr

Mid level$534M raised

About the Role Abnormal AI is looking for an Enterprise Account Executive to join the {Insert Region} team. This team sells our security solutions to Enterprise level accounts within a defined territory. The ideal candid…

Skills: Enterprise Prospecting, Pipeline Development, Value-Driven Selling, ROI Quantification, Complex Negotiations

Abnormal AI logoAbnormal AI

Software Engineer II - Cloud Infrastructure Engineer

United States · Remote OK

$149k–$215k/yr

Senior$534M raised

About the Role Abnormal AI is an AI-native behavioral security platform that protects enterprises from advanced threats by analyzing and understanding communication patterns and access behavior at scale. We now protect m…

Skills: Cloud Infrastructure, Python, Kubernetes, Helm, AWS

Abnormal AI logoAbnormal AI

Enterprise Account Executive (Chicago)

United States · Remote OK

$145k–$170k/yr

Mid level$534M raised

About the Role Abnormal AI is looking for an Enterprise Account Executive to join the NorthCentral team. This team sells our security solutions to Enterprise level accounts within a defined territory. The ideal candidate…

Skills: Enterprise Sales, Prospecting, Pipeline Development, ROI Quantification, Complex Negotiations

Abnormal AI logoAbnormal AI

Strategic Alliances Manager

United States · Remote OK

$194k–$228k/yr

Senior$534M raised

About the Role Abnormal AI is redefining email and cloud security through behavioral AI, and our strategic partnerships are a core part of how we bring that mission to market. As a Strategic Alliances Manager, you will o…

Skills: Strategic Alliance Management, Co-selling, Cybersecurity Ecosystems, Pipeline Development, Joint GTM Execution

Abnormal AI logoAbnormal AI

Director, Central Mid Market Sales

United States · Remote OK

$189k–$222k/yr

Senior+$534M raised

About the Role Abnormal AI is seeking a dynamic and experienced Director of Central Mid-Market Sales to lead a high-performing sales organization responsible for accelerating new business growth across North America. Thi…

Skills: Sales Leadership, Cybersecurity Sales, Go-To-Market Strategy, Revenue Growth, Cross-functional Collaboration

Abnormal AI logoAbnormal AI

Sales Development Representative, Dutch Speaking

Ireland · Remote OK

Entry level$534M raised

About the Role We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Business Development Representatives wil…

Skills: Cold Calling, Lead Qualification, Outbound Sales, Dutch Fluency, C-Level Communication

Abnormal AI logoAbnormal AI

Sales Development Representative, Dutch Speaking

United Kingdom · Remote OK

Entry level$534M raised

About the Role We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Business Development Representatives wil…

Skills: Cold Calling, Lead Qualification, Outbound Sales, Dutch Fluency, Sales Planning

Abnormal AI logoAbnormal AI

Software Engineer II - Entity Intelligence

Bengaluru, Karnataka, India · Hybrid

Mid level$534M raised

About the Role Enterprises of all sizes trust Abnormal's AI-native security products to stop cybercrime and protect critical communications, identities, and infrastructure in the cloud. Our products are data- and systems…

Skills: Python, SQL, System Design, LLM Development, Data Analysis

Abnormal AI logoAbnormal AI

Sales Development Representative, German Speaking

United Kingdom · Remote OK

Entry level$534M raised

About the Role We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Business Development Representatives wil…

Skills: Cold Calling, Lead Qualification, Outbound Sales, German Fluency, C-Level Communication

Abnormal AI logoAbnormal AI

Senior Marketing Data Analyst

United States · Remote OK

$122k–$176k/yr

Senior$534M raised

About the Role We have built the engine (Snowflake, Sigma, Marketing Automation Platforms), and now we need you to drive the strategic analysis. Abnormal Security is looking for a Lead Marketing Data Analyst who is part …

Skills: SQL, Snowflake, Sigma, B2B Marketing Analytics, Multi-Touch Attribution

Abnormal AI logoAbnormal AI

Major Account Executive

United Kingdom · Remote OK

Senior$534M raised

About the Role As a Major Account Executive in the UK, you will serve as the primary driver of Abnormal AI’s relationships across approximately 20 accounts. You are responsible for all transactions within that account an…

Skills: Enterprise Prospecting, Pipeline Development, Value-Driven Selling, ROI Quantification, Complex Deal Negotiation

Abnormal AI logoAbnormal AI

Sales Development Representative

United States · Remote OK

$51k–$60k/yr

Entry level$534M raised

About the Job We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Sales Development Representatives will be…

Skills: Cold Calling, Email Prospecting, LinkedIn Prospecting, Lead Qualification, Sales Planning

Abnormal AI logoAbnormal AI

Senior Software Engineer - Platform Engineering (Fed Ops)

United States · Remote OK

$180k–$259k/yr

Senior$534M raised

About the Role Abnormal AI is hiring a Senior Software Engineer, Platform Engineering to help build the Federal Platform layer underpinning our GovCloud environment. This is a platform infrastructure role first: you will…

Skills: AWS, Terraform, Kubernetes, Python, Go

Abnormal AI logoAbnormal AI

Technical Program Manager - AI & Data Systems

United States · Remote OK

$111k–$160k/yr

Mid level$534M raised

About the Role Abnormal AI is hiring a Technical Program Manager to lead delivery of high-impact programs across our AI Platform and Data Systems teams. You'll own strategic initiatives from CIO leadership — spanning AI …

Skills: Program Management, AI Governance, Stakeholder Management, Risk Mitigation, Technical Project Tracking

Abnormal AI logoAbnormal AI

Senior Field Operations Manager

United States · Remote OK

$134k–$193k/yr

Senior$534M raised

About the role: Abnormal AI's Field Operations team serves as the operational engine behind our sales organization, partnering directly with sales leadership to drive execution, accountability, and scale. As a Sr. Field …

Skills: Sales Operations, Salesforce, Data Analysis, Forecasting, Pipeline Management

Abnormal AI logoAbnormal AI

Senior Manager, MidMarket

United States · Remote OK

$163k–$192k/yr

Senior$534M raised

About the Role Abnormal AI is seeking a highly motivated sales leader to join our Sales organization as a Sales Manager for the Mid-Market Sales Team. This sales leader will be responsible for all elements of team develo…

Skills: Sales Leadership, Recruitment, Pipeline Generation, Account Strategy, Forecasting

Abnormal AI logo

Customer Success Operations Manager

Abnormal AI

United States • Remote OK

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  • $107k–$154k/yr
  • Full-time
  • Bonus, Incentive Compensation, Equity, Comprehensive Benefits Package
  • Posted 2d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

Optimize and standardize processes and workflows to enhance customer satisfaction and operational productivity across the customer lifecycle. Track KPIs and analyze data to provide actionable insights and implement AI-driven automation to scale operations.

Requirements

Requires 5+ years of experience in Customer Operations at a SaaS company with expertise in Salesforce and Gainsight. Must possess advanced analytical skills and experience building AI-powered workflows and customer health score models.

Full job description

About the Role

Abnormal AI is looking for a Customer Success Operations Manager to join our Customer Success Operations team. This team supports Customer Success, Professional Services, Renewal Management, and Support, helping ensure these groups can operate efficiently and deliver a strong customer experience as we scale.

In this role, you’ll focus on improving the systems, data, and processes that support the customer lifecycle. You’ll partner closely with cross-functional teams to increase visibility, reduce friction in day-to-day workflows, and help teams work more effectively as the business grows.

You’ll also spend time working with data—helping teams understand performance, spot trends, and identify opportunities to improve how we operate. As part of that, you’ll contribute to efforts around automation and tooling, including AI-driven solutions, to help the team scale without adding unnecessary complexity.

This is a hands-on role for someone who enjoys solving operational problems, working across teams, and making things run more smoothly in a fast-paced SaaS environment.

What you will do:

  • Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity.
  • Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success.
  • Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency.
  • Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks.
  • Work cross-functionally to address and resolve operational challenges effectively.

Must Have: 

  • 5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company.
  • Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities).
  • Advanced analytical skills, proficiency in Google Sheets//Excel/Sigma/Databricks/ Tableau etc, with the ability to interpret data and deliver actionable insights.
  • Deep knowledge of Customer Success tools (e.g., Gainsight).
  • Experience with additional CS tools, such as Gong, Pendo, TaskRay, Smartsheet, and Asana.
  • Skilled in designing scalable processes that grow with the organization.
  • Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) to automate processes and boost team productivity.
  • Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness.
  • Experience building and maintaining customer health score models that drive proactive action across CS teams.
  • Strong program management, project management and organizational skills, with a history of managing multiple priorities effectively.
  • Exceptional communication and interpersonal skills, capable of influencing and collaborating effectively across teams.
  • Problem-solving aptitude with a proactive, solutions-oriented approach to overcoming challenges.
  • Detail-oriented, self-motivated, and a strong team player with a robust work ethic.

#LI-ME1

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:
$107,100—$154,000 USD


Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Related keywords

SaaSSalesforce CRMCustomer 360Service CloudCommunitiesGoogle SheetsExcelSigmaDatabricksTableauGainsightGongPendoTaskRaySmartsheetAsana

About Abnormal AI

LinkedInVisit site
Industry
Computer and Network Security
Company size
1,001-5,000 employees
Headquarters
Las Vegas, Nevada
LinkedIn followers
112,447
Total funding
$534M

Abnormal AI is the leading AI-native human behavior security platform, leveraging machine learning to stop sophisticated inbound attacks and detect compromised accounts across email and connected applications.

Offices: 8474 Rozita Lee Ave, Suite 420, Las Vegas, Nevada 89113, US

Email SecurityBusiness Email SecurityCloud Email SecurityPhishing DetectionBusiness Email CompromiseAccount TakeoverArtificial Intelligenceand Machine LearningInformation TechnologyCyber Security
View all jobs at Abnormal AI

About Abnormal AI

LinkedInVisit site
Industry
Computer and Network Security
Company size
1,001-5,000 employees
Headquarters
Las Vegas, Nevada
LinkedIn followers
112,447
Total funding
$534M

Abnormal AI is the leading AI-native human behavior security platform, leveraging machine learning to stop sophisticated inbound attacks and detect compromised accounts across email and connected applications.

Offices: 8474 Rozita Lee Ave, Suite 420, Las Vegas, Nevada 89113, US

Email SecurityBusiness Email SecurityCloud Email SecurityPhishing DetectionBusiness Email CompromiseAccount TakeoverArtificial Intelligenceand Machine LearningInformation TechnologyCyber Security
View all jobs at Abnormal AI

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