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The Operations Manager oversees daily Service Department activities to maximize installation sales and ensure quality repairs. This includes supervising shop personnel, managing work schedules, and providing comprehensive customer service.
Candidates should have supervisory experience and comprehensive knowledge of product installation and service department procedures. Physical requirements include the ability to lift up to 50 lbs and work in various environmental conditions.
Camping World is seeking an Operations Manager for our growing team.
What You’ll Do:
Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
Supervises daily Service Department activities
Supervises shop personnel providing support with technical installations
Trains employees on new products and safety procedures
Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
Tracks monthly departmental results
Reviews departmental budget with Service Manager to maximize installation sales and fees
Assures productivity standards are met
Provides "cradle to grave" customer service
May answer phones and provide assistance
Maintains a safe work area for customers and coworkers
Performs other miscellaneous duties as assigned
May cross train to perform other duties
What You’ll Need to Have for the Role:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
Ability to communicate in a professional and tactful manner
Ability to prioritize work assignments & analyze and write reports
Ability to provide accurate and helpful information to customer
Ability to handle problems and facilitate successful outcomes
Willingness to accept additional tasks, duties and/or direction from management
Some supervisory experience preferred
Basic math skills
Comprehensive knowledge of product installation activities
Working knowledge of the activities, methods, procedures and policies of a Service Department environment
General knowledge of products, installation schedules, product prices and current sale items
Forklift experience/certification preferred or ability to be certified required
Valid Driver's License Required
May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust and wetness
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $90,000 or more. This is a variable pay role with uncapped variable pay.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Making RVing Fun & Easy Since 1966.
America’s RV Company Since 1966, Camping World has been the go-to resource for RV owners and outdoor enthusiasts across the country. What started as a single store in Bowling Green, Kentucky is now the nation's largest RV retailer — with dealerships nationwide, the largest inventory of new and used RVs for sale, thousands of parts and accessories, and expert service from certified technicians. As America's RV Company, we're committed to making RV ownership more accessible, more enjoyable, and better supported than ever — and to leading an industry that helps millions of people get outside and explore.
Offices: 250 Parkway Dr., Suite 270, Lincolnshire, IL 60069, US · 650 Three Springs Rd, Bowling Green, KY 42104, US · 64 Inverness Drive East, Englewood, CO 80112, US · 444 W Lake St, Chicago, Illinois, US
