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Full-time
high school
Posted 39d ago
~40 hrs/week
Responsibilities
The Scheduling Specialist manages clinic schedules, coordinates client onboarding, and ensures accurate tracking of treatment hours. They also serve as the primary point of contact for families and handle general facility operations and administrative support.
Requirements
Candidates must be a high school graduate or GED equivalent with at least one year of experience in a medical or therapeutic administrative setting. Proficiency in office machinery and a strong understanding of HIPAA privacy regulations are required.
Full job description
The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support.
Essential Functions:
Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc.
Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
Timely execution of scheduling communication/task needs that takes place at the center.
Implementing best practices for scheduling, including timely delivery.
Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.
Coordinating appropriate use of admin time.
Scheduling trainings, i.e. safetycare, Relias, compliance, etc.
Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.
Support additional in-market centers with scheduling operations as needed.
Greet all clients and families as they arrive to our clinics
Answer phones and respond to or forward requests and/or information.
Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.
New hire day one welcome & center orientation as needed.
Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center.
Travel Required: Minimal Travel
Physical Demands:
This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence.
Qualifications:
Education:
Must be a high school graduate/GED equivalent.
Experience:
At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred.
Skills and Competencies:
Strong organizational skills, with the ability to multi-task and meet deadlines.
Strong attention to detail.
Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
Displays professionalism and represents organization in a professional manner.
Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
Demonstrates initiative, with the ability to manage self and workload.
Knowledge of HIPAA privacy and security rules and regulations.
Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Related keywords
ABAHIPAASchedulingClient OnboardingMedical AdministrationTherapeutic SettingKPIsProvider UtilizationReliasSafetycareFacility SupportCustomer Service
Located Across 9 States, WI, IL, MN, IN, ID, OR, KS, MO, IA
LinkedIn followers
5,574
Caravel Autism Health delivers top quality center-based intensive, post-intensive, pre-intensive, and diagnostic evaluation services to children with Autism Spectrum Disorder. Caravel Autism Health emphasizes individualized goals based on proven, evidence-based treatment approaches - mainly Applied Behavior Analysis. We specialize in the delivery of Verbal Behavior Therapy, Lovaas, and interactive play approaches, matching the best approach (or combination of approaches) to the individual needs and learning style of the child.
Our therapy team is managed by highly skilled, well-trained, and caring senior clinicians. We work one-on-one with children with Autism to first establish a fun, positive, and playful relationship. As children learn to cooperate, imitate, and attend to others, the focus turns to increasing other major skill areas including (but not limited to) language, socialization, play, academic, and self-help skills. Social play with peers and transitions into school environments are introduced and carefully managed as children are ready. Individualized goals are broken down into manageable components based on the child’s learning preference. This way the therapy approach remains positive while children experience success.
Therapeutic effectiveness is continually monitored by measuring progress and assessing the amount of fun the child is having during therapy. The goal of our autism therapy is to have every child learn as many new skills as possible in order to maximize his or her potential. The majority of children look forward to therapy because they have fun and are put in a position where they are successful!
Other common elements of our Autism Spectrum Disorder program includes: Picture Exchange Communication System, sign language, social stories, video modeling, meaningful generalization of skills to natural environments, parent/caregiver training and involvement in the therapy process, community support, school consultation and support.
Offices: Located Across 9 States, WI, IL, MN, IN, ID, OR, KS, MO, IA 54311, US
AutismApplied Behavior AnalysisABA TherapyAutism Home Support ServicesChild Behavior SpecialistAutism Screeningand Diagnostic ServicesHealth CareFitnessMedical