Your Responsibilities We are looking for a new colleague to join our UE Services - Student Hub Team in Hamburg on a full-time basis /40 hour a week as soon as possible, who shares our vision of excellence in education an…
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Full-time
professional certificate
30 days of vacation, Online language courses, Online collaboration courses, Campus events
Posted 72d ago
~40 hrs/week
Responsibilities
The Student Hub Advisor provides essential support and guidance to students regarding academic and operational inquiries. They also organize student events and manage outreach programs to improve student engagement and retention.
Requirements
Candidates should have 1-3 years of experience in student services or a comparable field and possess a completed commercial apprenticeship. Strong organizational, conflict resolution, and communication skills in both German and English are required.
Full job description
Your Responsibilities
We are looking for a new colleague to join our UE Services - Student Hub Team in Hamburg on a full-time basis /40 hour a week as soon as possible, who shares our vision of excellence in education and who is committed to making a difference in the lives of our students and staff.
The opportunity:
The Student Hub Advisor supports students during their Bachelor’s or Master's degree studies by providing them with needed advice and support to successfully complete their degree program. The UE Student Hub Centre is the heart of operational services and the main contact point for students' questions concerning study-related topics or support needs: i.e. how do I apply for Bafög, how does health insurance work with health insurance, who should I talk to about -semester abroad -finding an internship - retake exams? where can I find an internship? I failed an exam, when can I retake it, how do I apply for a semester break? and much more. If you are a person who likes to help students learn skills and tools that will help them succeed in their career goals, this is the job for you.
Key Activities & Responsibilities:
Provide excellent and effective service to students in a timely manner
Respond to a wide variety of enquiries via different systems and in person
Organize student events & support student clubs to increase student engagement & sense of belonging
Outreach to students who have been identified by faculty or staff as being at risk of dropping out of UE and offer appropriate and relevant support to address their need(s). They will refer students to the relevant support based on their needs
Help identify the student's issues or needs and refer them to the appropriate support service
Keep up-to-date information about support services on campus to be able to refer students to these supports as needed
Oversee & support peer mentor program, including helping to train student mentors
Share suggestions for improvements to the campus/learning environment with the responsible department
Other related duties
Your profile
Excellent organizational skills
Strong conflict resolution skills
Excellent written and spoken languages skills in German and English
Ability to work in a fast-paced environment
Ability to work effectively in a multicultural environment
Excellent service skills
Demonstrated organizational experience in running events, such as welcome days or new student orientation
Demonstrated skills in the initiative in problem-solving and taking proactive action in addressing student problems
1-3 Years of Experience in the student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: ie hotel industry, customer-oriented administration and/or higher education
Why us?
Opportunity to work with a great team in a dynamic and international environment
30 days of vacation
Various online language courses and opportunities to participate in online collaboration courses
Numerous campus events from the fields of art, culture, business and science
Opportunity to develop and implement new ideas and concept
About us
GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.
With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.
As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.
At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education. www.gusgermany.com
Global University Systems is an international education group that empowers students to transform their lives through education. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning.
Global University Systems’ journey started when Aaron Etingen, Executive Chairman and Chief Executive Officer, founded the London School of Business and Finance in 2003 with just four students. Today, we have 31 institutions, over 122K students and over 130 academic partners.
We offer a choice of career-enhancing certificates, degrees, and postgraduate-level qualifications, equipping our thriving multi-national community of students for lifelong success.
Offices: 30 Holborn, London, England EC1N 2HS, GB · Berlin, DE · Quebec, CA · Niagara Falls, CA · Dubai, AE