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Planned Parenthood Arizona, Inc.
Flagstaff, Arizona, United States • On-site
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The Health Care Assistant manages both front and back office operations, including patient reception, scheduling, and medical record maintenance. They also provide clinical support through laboratory testing, instrument sterilization, and patient education on reproductive health services.
Candidates must have a high school diploma or GED and at least one year of experience in a healthcare facility. A Certified Medical Assistant credential and a valid driver's license are preferred or required.
Job DetailsJob Location: Flagstaff, AZ 86001Salary Range: $20.00 HourlySUMMARY
Planned Parenthood Arizona (“PPAZ”) services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referral, HIV testing, annual exams, abortion care and more. In addition, PPAZ focuses on providing medically accurate sexuality education and training services throughout the state.
The Health Care Assistant is responsible for the performance of front and back office duties in Planned Parenthood Health Centers. Health Care Assistants are not guaranteed work at any particular Health Center. PPAZ reserves the right to move Health Care Assistants to any Health Center, as needed, for business purposes. PPAZ, from time to time, adjusts its Health Center schedules and, therefore, Health Care Assistants may be required to change their weekly work schedule and total hours worked.
• Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork. Enters accurate and complete patient information into electronic medical records. Prepares outgoing mail and distribute incoming mail.
• Provides general information and patient education including discussing pregnancy options with patients (this includes parenting, adoption, & abortion); provides patients with information on all
contraceptive methods including Emergency Contraception. Provides abortion and medical abortion education. • Schedules appointments. Responsible for knowing and understanding all medical services and programs provided by PPAZ, as well as fees.
• Maintains medical records - prepares patient charts with proper forms. Files lab results in patient charts. Files patient charts. Transfers patient records between clinics and keeps transfer log updated. Purges inactive patient records. Records pertinent conversations with patients in the medical chart. Pulls charts for next day readiness.
• Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation. Ensures that supplies are stocked. Ensures prescription labels are present and product inserts are given.
• Billing and cash handling – has a basic understanding of how to operate PPAZ’s Practice Management System in relation to cash handling and end of day closing procedures including running memorized system reports, insurance entry, charge entry (billing) and payment entry under the supervision of the Center Manager.
• Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked. Sets up rooms at beginning of clinic and in between patient visits. Cleans rooms between patients and at end of clinic.
• Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.
• Patient education - evaluates patient needs for education on an individual basis and provides same as necessary and appropriate. Properly documents all education.
• Laboratory testing - measures weight, height, and takes blood pressure. Performs lab tests and veni-puncture within scope of practice approval. Documents lab results in patient chart and in lab book. Refers abnormal values to clinician for follow up. Keeps lab area clean according to OSHA standards and guidelines. Provides quality control with respect to OSHA and CLIA standards and guidelines.
• Clinician support - instructs patients on procedures. Reassures patients during exams and procedures, as appropriate. Discusses exam results as instructed by clinician. Teaches contraceptive method or method review based on patient need and per PPAZ protocols. Educates patients regarding abnormal exam findings and treatment. Makes patient referrals as appropriate. Documents all actions appropriately.
• Reports incidents timely, comply with, and analyzes affiliate incident reports, and corrective action plans. Implement corrective action plans to ensure incident does not repeat again.
• Compiles incident reports for clinician and medical director review and analysis no less than monthly. Examine trends and patterns for corrective action plans, as well as policy and procedure updates.
QualificationsQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
• High School diploma or GED Required
• One year of work experience in a health care facility or clinic
• Two years of customer service experience preferred
• Certified Medical Assistant preferred
• Experience with Windows based computer systems helpful.
Ability to read, analyze, and interpret general business periodicals, financial reports, legal documents, professional journals, technical procedures, or governmental regulations. Ability to write reports and
business correspondence. Capacity to effectively present information and respond to questions from managers, employees, and vendors.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to read, manipulate and develop fiscal data on tables.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and time is a factor. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid driver’s license and insurable driving record
Planned Parenthood Arizona is the largest sexual health organization in Arizona. We serve more than 90,000 women, men, teens and parents through our health care, education, outreach and advocacy efforts. Health Care Our health centers are comfortable places to go for honest information and compassionate care. Services are convenient and affordable, and are covered by many insurance plans. Education We offer unbiased, comprehensive programs for teens and parents – that convey accurate information from many different points of view – to increase positive health outcomes for young people. Advocacy Planned Parenthood has a tradition of protecting sexual health rights and defending the freedom of women. While we are firm in our positions and fierce in our arguments, we strive to always be respectful of all.
Offices: 4751 N 15th Street, Phoenix, AZ 85014, US · 2255 N Wyatt Dr, Tucson , AZ 85712, US
