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Collections Loader - Trainee Class 2 Driver Loader
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Full-time
Life Assurance, Company Sick Pay, Online/Telephone GP Consultation, Second Opinion Medical Support, Hospital Cash Plan, Dental, Optical, and Chiropody Benefits
Posted 36d ago
~40 hrs/week
Responsibilities
Plan and control high-volume, time-critical transport operations to ensure patients are collected and delivered within contracted time windows. Manage operational crews and vehicle allocation in real-time to optimize resource utilization and meet KPI targets.
Requirements
Requires experience working in a regulated, time-critical operational environment with strong organizational and communication skills. Experience in logistics, route planning, and working toward service level targets is highly desirable.
Full job description
We have a fantastic opportunity for a Controller/Planner to join our team based in Bristol.
We are looking for organised, analytical individuals with a passion for route planning and logistics. As a Controller/Planner, you will plan and control a high-volume, time-critical transport operation, scheduling booked journeys to meet time-bound KPIs (including on-time arrivals, turnaround/collection times and timely return home).
The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, allocating patients to the appropriate vehicle type and the appropriately skilled crew (based on mobility/clinical and safety requirements), as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation and protect KPI performance throughout the day.
This is a Full time, permanent position working 5 shifts a week across Monday-Sunday. The operational hours are between 07:00 and 20:00 so you will need to be flexible to work shifts between these hours.
Some of the benefits can you expect:
Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
Company sick pay covering full salary for 20 days after 2 years’ service.
24/7 online/telephone GP Consultation and access to prescriptions.
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
Hospital cash plan benefits with sickness protection scheme.
Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
Access to mental health consultations.
Access to physiotherapy consultations.
Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
Financial guidance re retirement planning, tax savings and state benefits.
Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
Refer a Friend recruitment incentive scheme with financial rewards.
The EMED foundation, to provide support to colleagues and our local communities.
Pension Scheme.
Blue Light Card.
Uniform provided.
EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
Main Duties
Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable and that each journey is scheduled within contracted time windows.
The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets including on-time arrivals for appointments and return journeys within agreed times. You will match demand to capacity in real time, allocating the right vehicle and the right crew skill mix to each patient journey.
To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
Maintain accurate and up to date patient records. Ensure good housekeeping within the main operating system.
Maintaining and enhancing the performance and quality of service offered to patients and customers.
Dealing promptly, professionally, and efficiently with all internal and external telephone calls received, taking appropriate action using your own initiative where required.
Liaising with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
Maintain end-to-end journey flow across all control areas through effective liaison with colleagues and site stakeholders, prioritising work and resolving urgent issues as they arise (e.g. late running, cancellations, vehicle issues and capacity constraints), using dynamic re-planning, rapid reallocation of resources and escalation in line with local procedures to minimise KPI impact.
Successful candidates will have
Experience of working in a regulated, complex, time-critical operational environment.
Desirable experience of working in logistics, control, route planning or analytical roles.
Desirable experience working to time-critical KPIs/service level targets and using operational systems to monitor performance, prioritise work and take corrective action.
Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
Commitment to delivering a high-quality, customer-focused service.
Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
Strong problem-solving skills.
Meticulous attention to detail.
Excellent organisational skills with proven ability to multi-task and prioritise as required.
Ability to stay calm under pressure and use initiative.
About Us
EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide. EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Providing specialist healthcare services to people in our communities.
Industry
Public Health
Company size
1,001-5,000 employees
LinkedIn followers
3,222
EMED Group is a national healthcare and specialist transport provider with one clear ambition: to proactively improve the well-being of our communities by delivering safe, reliable and compassionate health and care services.
Every day, our teams support people at some of the most important moments in their lives - whether that’s getting patients to vital outpatient appointments, helping ease flow in busy hospitals, supporting individuals in specialist mental health settings, enabling children with acute needs to get to school or transporting time-critical pathology to keep diagnostics moving.
We do all of this with care, empathy and a deep sense of responsibility to the people and communities we serve.
To ensure we deliver the highest-quality services, EMED operates through four dedicated divisions, each supported by our central Group functions:
• Patient Care – non-emergency patient transport services
• Safe Care – mental health and secure transport
• Community Care – local authority and community-based support
• Courier Services – pathology transport and in-home diagnostic support
We’re proud of the work our colleagues do every day and remain focused on delivering care that is safe, consistent and truly human.
How many Transportation jobs are open in Bristol, United Kingdom right now?
There are currently 265 open transportation positions in Bristol, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Bristol, United Kingdom?
Companies currently hiring include AtkinsRéalis, Ayvens, Evri, Turner & Townsend, AECOM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Bristol, United Kingdom?
Yes — 88 of the 265 open transportation positions offer remote or hybrid work (17 remote, 71 hybrid).
How do I apply for Transportation jobs in Bristol, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.