Barcelona, Catalonia, Spain · On-site
About Cainiao Group Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry. Our business covers international expr…
Skills: DSP Management, Sourcing, Partner Performance Management, Capacity Planning, Regional Expansion
Barcelona, Catalonia, Spain · Hybrid
$19k–$22k/yr
<p><strong>Descripción del puesto</strong> </p> <p>En el marco de nuestro crecimiento, buscamos un/a agente de servicio al cliente para unirse a nuestro equipo. Serás responsable de la gestión de incidencias relacionadas…
Skills: Customer Service, Spanish Language, French Language, Conflict Resolution, Written Communication
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Take full ownership of regional DSP management, including sourcing, onboarding, and performance management of partners. Lead regional growth through capacity planning, expansion, and the implementation of last-mile operational processes.
Requires over 3 years of experience in the logistics industry specifically within last-mile delivery, with a preference for startup experience. Candidates must be fluent in Spanish and English and possess strong data-driven thinking and communication skills.
Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry.
Our business covers international express delivery, global supply chain, and overseas local services. Through its disruptive solutions and products such as "10-day delivery with 5 dollars" and "5-day global delivery," Cainiao helps small and medium-sized enterprises engage in cross-border trade. Serving more than 200 countries and regions and apply "technological genes" to every aspect of logistics operations. It has also established the world's largest digital station network.
Take full ownership of regional DSP management, including sourcing, evaluation, selection, onboarding, and day-to-day partner performance management.
Build and manage a strong regional partner network to ensure sustainable service capability and operational reliability.
Lead the growth agenda for the region, including:
Capacity planning to support volume growth
Regional expansion
Rollout of new products and services
Set up and implement last mile operations process and SOPs to realize expected quality and performance；
Work with different departments to refine last mile delivery system and processes to improve the delivery experience of couriers and providers；
Undertake team management responsibilities to coach and train junior staff.
+3 years plus proven work experience in logistics industry with last Mile delivery Experience, Start up company with 0>1 experience is highly recognized；
Sense of data and structured thinking；
Initiative, drive for result, and resilience；
Strong communication and interpersonal skills. Open to intercultural working environment；
Fluent in Spanish and English, Mandarin shall be plus.
Location based on the region.
Cainiao Mission: Make it easy to do business anywhere
Founded in 2013, Cainiao is a global leader in e-commerce logistics. Drawing on our deep e-commence insights, purposely built technology and a proven commitment to sustainability, we offer three core services, including global express, global supply chain, and logistics technology solutions. With a smart logistics network that spans over 200 countries and territories worldwide, our global express division excels in various segments, including cross-border express delivery and nationwide express services in markets such as China, Europe, and the Americas. With a long-term mission to achieve nationwide delivery within 24 hours and worldwide delivery within 72 hours, Cainiao bridges global markets, empowering businesses and individuals to seize global trade opportunities.
Offices: Hangzhou, CN
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