Technology Jobs in Woluwe-Saint-Pierre - Sint-Pieters-Woluwe, Belgium (Now Hiring) — 32 open

Passionate about tech, digital, and innovation? Join the 1,800 employees at Smile, the European leader in open-source integration, spread across 20 agencies in 9 countries. Collaborative spirit and knowledge sharing are at the heart of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital world. Here, we don't just follow trends, we create them! 🌟 Join Smile in Brussels and take part in projects that truly matter! 🏆

We are currently looking for a skilled Support Service Collaborator (Freelance) to join our dynamic team and deliver high-quality support for one of our major clients.

Position Overview

• Status: Freelance

• Location: Brussels, Belgium (Hybrid model: 2-3 days of remote work per week)

Your Responsibilities

As a Support Service Collaborator, your daily missions will include:

• Handling and qualifying incoming user requests, incidents, and service demands through enterprise ticketing systems.

• Ensuring first- and second-level troubleshooting, resolution, or accurate escalation to specialized technical teams when necessary.

• Maintaining high-quality customer communication, providing clear updates, and ensuring a premium user experience (UX).

• Interacting with and optimizing conversational interfaces, AI-driven support tools, and chatbots to streamline user support pathways.

• Applying ITIL best practices to ensure robust incident management, service request fulfillment, and continuous improvement of support workflows.

• (For Senior profiles) Leading complex incident resolutions, mentoring junior support staff, and contributing to the optimization of knowledge bases and support strategies.

Profile & Technical Skills

• Ticketing Systems: Strong proficiency with industry-standard tools such as JIRA, ServiceNow, or equivalent service desk platforms.

• Support Methodologies: Good knowledge of ITIL frameworks and structured incident management workflows.

• Tech & Innovation: Familiarity with modern conversational interfaces, digital UX principles, and a solid understanding of how AI/Chatbots function within user support.

• Soft Skills: Outstanding communication skills, a strong customer-centric mindset, and sharp problem-solving capabilities.

• Languages (Mandatory):

  • Professional fluency in English (minimum 3/4 proficiency).

  • Professional fluency in either French OR Dutch (minimum 3/4 proficiency).

Why Smile?

• Proximity Management: Our management by peers fosters dialogue and the implementation of a tailored career path.

• Continuous Learning: Because the digital sector is in constant motion, Smile is committed to making you an expert in your field, thanks to a comprehensive training offer: access to an e-learning platform, financing of certifications, and knowledge-sharing tools.

• Vibrant Culture: Your year will be animated by group and agency events: annual convention, participation in trade fairs, summer party, and formal & informal afterworks.

The Next Steps

1. First Contact: A phone call to discuss your aspirations and what we can offer you.

2. Meeting: An opportunity to get to know each other and explore your professional background.

3. Business Interview: A discussion with one of our experts to assess your skills and define your goals.