Merindad de Sotoscueva, Castile and León, Spain · On-site
$21/hr–$28/hr
Job Req ID: 29823 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Customer service, RMA processing, Failure analysis, Warranty verification, Conflict resolution
Merindad de Sotoscueva, Castile and León, Spain · On-site
$131k–$205k/yr
Job Req ID: 29833 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Sales leadership, Business development, AI infrastructure, Data center solutions, High-performance computing
Merindad de Sotoscueva, Castile and León, Spain · On-site
$120k–$140k/yr
Job Req ID: 29850 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Import compliance, Customs regulations, HTS classification, Customs valuation, Trade remedy programs
Merindad de Sotoscueva, Castile and León, Spain · On-site
$140k–$160k/yr
Job Req ID: 26560 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: SEC reporting, U.S. GAAP, Technical accounting, SOX compliance, Financial reporting
Merindad de Sotoscueva, Castile and León, Spain · On-site
$137k–$156k/yr
Job Req ID: 28341 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Deep Learning, Machine Learning, Linux Debugging, PyTorch, TensorFlow
Merindad de Sotoscueva, Castile and León, Spain · On-site
$105k–$125k/yr
Job Req ID: 27443 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Power Supply Design, PFC, Flyback, LLC, Phase Shift
Merindad de Sotoscueva, Castile and León, Spain · On-site
$84k–$134k/yr
Job Req ID: 29245 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Installation, Network Configuration, Cable Management, Rack and Stack, Hardware Troubleshooting
Merindad de Sotoscueva, Castile and León, Spain · On-site
$84k–$134k/yr
Job Req ID: 29244 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Hardware Installation, Network Configuration, Cable Management, Rack and Stack, Troubleshooting
Merindad de Sotoscueva, Castile and León, Spain · On-site
$130k–$160k/yr
Job Req ID: 29114 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Lead Management, Sales Pipeline Optimization, Marketing Operations, CRM Management, Marketing Automation
Merindad de Sotoscueva, Castile and León, Spain · On-site
$100k–$120k/yr
Job Req ID: 28941 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Hardware Architecture, System Validation, Root Cause Analysis, System Bring-up, PCIe
Merindad de Sotoscueva, Castile and León, Spain · On-site
$126k–$149k/yr
Job Req ID: 29066 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Storage Solution Design, Business Development, Product Management, Technical Writing, Relationship Management
Merindad de Sotoscueva, Castile and León, Spain · On-site
$145k–$170k/yr
Job Req ID: 28471 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Linux System Administration, Python, Bash, Shell Scripting, Ubuntu
Merindad de Sotoscueva, Castile and León, Spain · On-site
$145k–$170k/yr
Job Req ID: 28471 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Linux, Ubuntu, Red Hat Enterprise Linux, Python, Bash
Merindad de Sotoscueva, Castile and León, Spain · On-site
$137k–$156k/yr
Job Req ID: 28045 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Server Architecture, Application Benchmarking, Technical Writing, PCIe Protocol, Database Management
Merindad de Sotoscueva, Castile and León, Spain · On-site
$71k–$105k/yr
Job Req ID: 29218 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Technical Sales, Business Development, Account Management, Cold Calling, Lead Qualification
Merindad de Sotoscueva, Castile and León, Spain · On-site
$170k–$182k/yr
Job Req ID: 28763 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Cost accounting, Financial reporting, Inventory management, SAP systems, Data analysis
Merindad de Sotoscueva, Castile and León, Spain · On-site
$200k–$255k/yr
Job Req ID: 27965 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: C/C++, Go, SONiC, Networking, L2/L3 Networking
Merindad de Sotoscueva, Castile and León, Spain · On-site
Job Req ID: 29440 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Technical Support, Troubleshooting, Computer Architecture, Windows, Linux
Merindad de Sotoscueva, Castile and León, Spain · On-site
$26/hr–$33/hr
Job Req ID: 29428 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Order processing, Inventory monitoring, Data entry, Sales support, Communication
Merindad de Sotoscueva, Castile and León, Spain · On-site
$136k–$167k/yr
Job Req ID: 28413 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Salesforce, Project management, API integration, Service operations, JIRA
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The Customer Service Coordinator will manage daily RMA receiving activities, process product returns, and conduct failure analysis. They are responsible for resolving customer complaints, verifying warranties, and maintaining clear communication with internal departments to meet service schedules.
Candidates should have at least one year of experience in customer service and possess strong communication and organizational skills. Proficiency in MS Office, particularly Excel and Outlook, is required, and an associate degree is preferred.
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!
• Process product returns and conduct product failure analysis
• Ensure a high level of customer service is delivered to all customers
• Handle the day-to-day RMA Receiving activities
• Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
• Warranty verification for customers to meet RMA service requirements
• Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
• Manages customer escalations on the highest priority and work with internal teams for solutions
• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
• Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
• Parts fulfillment and support, repair charges processing and order confirmation
• Work closely with internal departments as required
• Minimum of 1 year of experience in Customer Service or related fields preferred
• Excellent in written, interpersonal communications and organization skills
• Strong customer service, ethics and ability to be empathetic and accept ownership
• Detail oriented with excellent time management
• Ability to Multi-task with minimum supervision and meet established deadlines
• Independent person who also is a strong team player
• Experience in a fast-paced environment
• Proficient with MS Office applications with a strong emphasis on Excel and Outlook
• Prior experiences handling small parts component is a plus
• Assocaite degree is preferred
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.
$21.01 - $28.00
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
We Keep IT Green ®
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
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