Tulip App Support Analyst - Night Shift Onsite Limerick
Limerick, Munster, Ireland · On-site
Senior
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Tulip App Support Analyst - Night Shift Onsite Limerick
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Contract
Posted 28d ago
~40 hrs/week
Responsibilities
Serve as the primary onsite technical contact for night-shift operations to provide real-time L1 support for Tulip applications. Responsibilities include triaging platform issues, troubleshooting hardware connectivity, and coordinating with the global Centre of Excellence.
Requirements
Requires 4-8 years of experience in application or production support, specifically within manufacturing or shop-floor environments. Proficiency with ITSM tools and the ability to work an unsupervised night-shift roster in Limerick is mandatory.
Full job description
Location:
Limerick, Ireland
Years of Exp: 4
to 8 Years
Contract: 6
Months
Night Shift
Operation (Irish time:5pm to 8am next
day)
About the Job
About Aligned Automation
At Aligned Automation, we live by
our "Better Together" philosophy to build a better world.
As a strategic service provider to Fortune 500 companies, we help digitize
enterprise operations and drive impactful business strategies. Our purpose goes
beyond projects—we strive to deliver meaningful, sustainable change that shapes
a more optimistic and equitable future.
Our culture is deeply rooted in
our 4Cs—Care, Courage, Curiosity,
and Collaboration—ensuring that each employee is empowered to grow,
innovate, and thrive in an inclusive workplace.
Role Summary
We are seeking a Tulip Application Support
Analyst to serve as the named, onsite point of contact for night-shift
operations (Irish time: 5pm to 8am next day) at our customer site in Limerick.
This role bridges a current coverage gap during out-of-hours windows, providing
real-time L1 support, operator guidance, and liaison with the global Tulip
Centre of Excellence (CoE) to keep production uninterrupted. The analyst will
work directly with floor operators
Key Responsibilities
• Serve as the named, reachable
technical contact on Microsoft Teams for floor operators during the assigned
night-shift window.
• Provide in-the-moment guidance
and best-practice support to operators running Tulip applications on the
production floor.
• Clarify production issues in real
time to minimize floor downtime.
• Triage and resolve L1 platform
issues: login failures, user provisioning, password resets, and role
verification.
• Support station registration,
peripheral troubleshooting, and device connectivity for Tulip-connected
hardware.
• Raise and track Incidents and
Service Requests with the global Tulip CoE through to closure.
• Perform initial root-cause
analysis on recurring or high-impact issues and escalate per defined SOPs.
• Execute formal shift handover to
incoming remote (India-based) support resources, ensuring no incident is lost
between shifts.
• Maintain and contribute to the
shared knowledge base – known issues, FAQs, workarounds, and troubleshooting
guides.
Required Qualifications
• 4–8 years of experience in
application, production, or IT support roles, with meaningful exposure to
manufacturing or shop-floor systems.
• Hands-on Tulip or comparable
Manufacturing Execution System (MES) platform experience is preferred. Where
the candidate does not have Tulip/MES exposure, demonstrated experience in an
Application Support role (L1/L2, business-critical systems, shift-based,
customer/floor-facing) is mandatory – general IT helpdesk experience alone does
not meet this requirement.
• Awareness of GxP principles and
documentation discipline is good to have; this role does not perform formal
validation execution or sign-off.
• Experience with ticketing/ITSM
tools (ServiceNow or equivalent) and Microsoft Teams-based support workflows.
• Demonstrated ability to work
independently during unsupervised night-shift hours and make sound L1
triage/escalation judgment calls.
• Strong verbal and written
communication skills – this is a customer-facing, named-contact role.
• Willingness and ability to work a
roster night-shift pattern, including weekends, on a rotating schedule.
• Eligible to work onsite in
Limerick, Ireland without employer-sponsored visa support required at
engagement start.
Preferred / Nice-to-Have
• Prior experience specifically on
the Tulip platform (app-building, station configuration exposure) – candidates
without this must clear the mandatory Application Support experience bar above.
• Experience supporting
pharmaceutical, medical device, or other regulated manufacturing environments.
• Prior experience in an
outsourced/staff-augmentation or managed-support delivery model.
Aligned Automation is a professional technology services company committed to driving functional excellence across the enterprise value chain. By leveraging data and digital expertise, we create tailored solutions that integrate cutting-edge technologies to enhance efficiency, profitability, and scalability. Our AI-powered solutions seamlessly integrate with existing systems to provide predictive insights, empowering decisions, enabling proactive strategies and driving sustainable growth.
We serve a diverse range of industries, including energy and utilities, technology, healthcare, manufacturing, retail, financial services, and chemicals, helping businesses navigate complex challenges and stay competitive in a rapidly evolving market. At Aligned Automation, we believe in maximizing existing investments while partnering with leading technology providers to uncover hidden value and drive measurable ROI. With a commitment to innovation and a data-driven approach, we empower enterprises to achieve greater agility, efficiency, and long-term success in the digital age.
Offices: Irving, Texas 75039, US · Pune, Maharashtra 411014, IN · Marathahalli, Bengaluru, Karnataka 560037, IN · Indore, Madhya Pradesh, IN
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How many Manufacturing jobs are open in Limerick, Ireland right now?
There are currently 133 open manufacturing positions in Limerick, Ireland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Limerick, Ireland?
Companies currently hiring include Analog Devices, Regeneron, Johnson & Johnson Innovative Medicine, Cook Medical, CAI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Limerick, Ireland?
Yes — 15 of the 133 open manufacturing positions offer remote or hybrid work (0 remote, 15 hybrid).
How do I apply for Manufacturing jobs in Limerick, Ireland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.