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$44k–$77k/yr
Entry level$4.0B raised
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Skills: Team supervision, Performance management, Call center operations, Coaching, Training
St. David's, St. George's, Bermuda · Remote Solely
$145k–$174k/yr
Senior+$540M raised
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St. David's, St. George's, Bermuda · Remote Solely
$25/hr–$31/hr
Senior$540M raised
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St. David's, St. George's, Bermuda · Remote Solely
Mid level$1.2B raised
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Skills: Data architecture, Data governance, Data modeling, Cloud-native data platforms, Databricks
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St. David's, St. George's, Bermuda · Remote Solely
$127k–$159k/yr
Senior+$540M raised
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Washington, District of Columbia, United States · On-site
Senior$43M raised
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SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide. Job Descriptio…
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$44k–$77k/yr
Full-time
high school, bachelor degree
Medical coverage, Dental coverage, Vision coverage, Paid time off, Retirement savings options, Wellness programs
Posted 1d ago
Apply by Aug 17
~40 hrs/week
Remote in North Carolina, United States
Responsibilities
The supervisor is responsible for managing a team of advocates to ensure high-quality patient service and efficient call center operations. They provide daily direction, performance feedback, and coaching while collaborating with managers to implement staffing and process improvements.
Requirements
Candidates must have at least 6 months of experience supervising in a high-volume call center and possess a high school diploma or equivalent. Proficiency in Google Suite, strong communication skills, and the ability to maintain a private, high-speed internet-equipped remote workspace are required.
Full job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Title: Supervisor, Contact Center Service
Company: Oak Street Health
Location: Remote
Role Description:
The CC (Contact Center) Service Supervisor helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience to all Oak St Health patients. The Supervisor is responsible for providing quality and efficient service to patients through the daily supervision of a team of advocates within the region, including, but not limited to, monitoring, motivating, recognizing, coaching, counseling, training, and resolving patient issues, when possible and communicating patient needs and requests to the care teams in the clinics. Additionally, the position assists the manager with developing, analyzing, and implementing staffing, scheduling, and reward/recognition programs.
Core Responsibilities:
Supervise a team and responsible for performance management and providing feedback in collaboration with the manager of the team
Provide daily direction and communication to advocates to ensure patient calls are answered in a timely, efficient, and knowledgeable manner
Provide continual evaluation of processes and procedures.
Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external staff
Provide statistical and regular performance feedback and coaching to each team member
Write and administer performance reviews for skill and behavior improvement
Ensure agents have appropriate training and other resources to perform their roles
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
Work as a member/leader of special or ongoing projects that are important to area/process development
Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives
Use appropriate judgment in upward communication regarding department or advocate concerns
Partner with colleagues to reach and maintain call center target metrics to ensure delivery of a positive patient experience
Other duties as assigned.
Working Conditions:
Environment: Remote office setting with a focus on phone-based interactions.
Hours: Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.
Remote Work Requirements:
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
What are we looking for?
At least 6 months experience supervising in a high-volume call center
High School diploma or equivalent required, undergraduate degree preferred
Ability to multitask, prioritize, and manage time effectively
A flexible and positive attitude
Effective communication and organization skills
Outstanding phone demeanor and etiquette
High level of integrity
Computer proficiency, including Google Docs and Sheets
Problem Solving/Analysis
US work authorization
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $76,500.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Simplifying health care one person, one family and one community at a time
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1963
Headquarters
Woonsocket, RI
LinkedIn followers
1,248,128
Total funding
$4.0B
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
Offices: 1 CVS Drive, Woonsocket, RI 02895, US · 9501 E. Shea Blvd, Scottsdale, AZ 85260, US · 2211 Sanders Road, Northbrook, IL 60062, US · 750 West John Carpenter Freeway, Ste 1200, Irving, TX 75039, US · 620 Epsilon Dr, Pittsburgh, PA 15238, US
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How many Management & Leadership jobs are open in Washington, Indonesia right now?
There are currently 23 open management & leadership positions in Washington, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Washington, Indonesia?
Companies currently hiring include SOLV Energy, Allegheny Health Network, AmeriLife, CVS Health, American Red Cross, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Washington, Indonesia?
Yes — 21 of the 23 open management & leadership positions offer remote or hybrid work (16 remote, 5 hybrid).
How do I apply for Management & Leadership jobs in Washington, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.