Đà Nẵng, Vietnam · On-site
Responsibilities Provide mentoring, coaching, and direction to team members (of approximately 15-25 members); Handle client inquiries and provide appropriate solutions and alternatives within the time limits to ensure re…
Skills: People Management, Coaching, Mentoring, English Communication, Problem Solving
Đà Nẵng, Vietnam · On-site
The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but …
Skills: Workforce Planning, Scheduling, Forecasting, Data Analysis, English Communication
Đà Nẵng, Vietnam · On-site
About the job Data Analyst The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main res…
Skills: Workforce Planning, Scheduling, Forecasting, Data Analysis, Google Spreadsheet
Đà Nẵng, Vietnam · On-site
Introduction Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality. Re…
Skills: Quality Monitoring, Data Analysis, Root Cause Analysis, Coaching, English Proficiency
Đà Nẵng, Vietnam · On-site
Gear Inc. is looking for a Workforce Lead for our team in Danang. As a Site Supervisor, you will effectively evaluate business processes, anticipate requirements, uncover areas for improvement, and implement solutions an…
Skills: Workforce Management, Staffing Forecasting, Data Analysis, Performance Evaluation, MS Tools
Đà Nẵng, Vietnam · On-site
Working Location: Vinh Trung Plaza, 255-257 Hung Vuong, Thanh Khe, Da Nang Job Description: Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional …
Skills: Real-Time Performance Monitoring, Workforce Management, Trend Analysis, Forecasting, Incident Management
Đà Nẵng, Vietnam · On-site
The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but …
Skills: Workforce Planning, Scheduling, Forecasting, Data Analysis, English Communication
Đà Nẵng, Vietnam · Remote Solely
At THISIS! DMG we are hungry for opportunities to improve the digital world. As a service provider our clients benefit from our unique ability to think beyond technology and design to make their business more efficient. …
Skills: React JS, Redux, Vue JS, Angular JS, PHP
Đà Nẵng, Vietnam · On-site
“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part…
Skills: Operational Management, Budgeting, P&L Management, Leadership, Customer Service
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Lead and mentor a team of 15-25 members to achieve contractual KPIs and Service Level Agreements. Manage team performance, handle client escalations, and oversee staffing schedules and professional development.
Requires a Bachelor's degree and at least one year of BPO experience, including six months in a leadership role. Must possess strong English communication skills and flexibility to work various shifts, including weekends and holidays.
Provide mentoring, coaching, and direction to team members (of approximately 15-25 members);
Handle client inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
Follow communication procedures, guidelines, and policies;
Subject Matter Expert to all operations functions (People, Performance, Process);
Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
Set goals for individual and team levels and ensure to achieve targets;
Manage team scorecard performance and retention goals;
Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
Be able to report on data or team and/or team members' performance, and overall condition/state to immediate supervisor proactively and as needed.
Manage team schedules and staffing levels in compliance with the organization policy
Bachelors Degree or Higher in any relevant field
1 year experience in BPO service (customer care - moderation - service analysis)
Has at least 6 months of experience in people management and leadership
Strong English communication skills, both oral and written. (Eng - C1 Level)
Flexible to work different shifts, including evenings, Public Holidays, and weekends
Ability to handle difficult and escalated customer situations
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
If to be assigned to Content Moderation Campaigns
Stays updated and is interested on social-media trends
Familiar with fashion / makeup trends (well known brands - trending products) are an advantage
Must be able to have a deep understanding of platform policies, and the ability to handle sensitive content with empathy and resilience
Accelerating your business into the new height through our tailor-fit BPO solutions. Shift Gears. Drive Growth.
Empowering Global Brands Through Custom BPO Solutions Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results. Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity. Why Gear Inc? ✅ Custom Integration: Solutions evolve to precisely fit client needs ✅ Global Reach: Localized expertise with a worldwide perspective ✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success. Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward. Visit GearInc.com to explore how we empower growth so you can focus on your core company functions. - Website: https://www.gearinc.com/ - Facebook: https://www.facebook.com/GearIncGlobal/ - Instagram: @gearincglobal - YouTube: http://www.youtube.com/@gearincglobal
Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
There are currently 49 open management & leadership positions in Đà Nẵng, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Gear Inc., Meliá Hotels International, Ubisoft, IHG Hotels & Resorts, among others. Browse the listings above to see every active employer.
Yes — 3 of the 49 open management & leadership positions offer remote or hybrid work (2 remote, 1 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
