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Full-time
bachelor degree
Flexible Hybrid Working Model, Professional Development Training, Personal Development Training, Individual Development Plans, Growth Opportunities
Posted 27d ago
~40 hrs/week
Responsibilities
Lead the transformation of end-to-end order management processes to enhance customer experience and operational efficiency. Partner with IT, Digital, and eCommerce teams to implement scalable operational solutions and drive digital adoption across global markets.
Requirements
Requires a university degree in Business, Operations, or Supply Chain and over 6 years of experience in business transformation or project management. Must have a strong background in order management within complex or regulated environments, such as medical devices.
Full job description
Drive the transformation of Sonova's end-to-end order management experience
At Sonova, we're committed to delivering exceptional experiences at every stage of the customer journey. As part of our Customer Experience Operations team, you'll play a key role in transforming our end-to-end order management landscape, helping shape how we deliver a seamless customer experience across global markets.
In this strategic role, you'll lead complex transformation initiatives across the order management lifecycle - from customer order through delivery and after-sales support. Working at the intersection of Business, IT, Digital and eCommerce, you'll translate business needs into scalable operational solutions, turning strategic priorities into tangible improvements that accelerate digital transformation, simplify operations and enhance the customer experience.
More about the role
Shape, design and lead end-to-end transformation initiatives across the order management lifecycle, from concept through successful implementation.
Identify and deliver process improvements that enhance customer experience, operational efficiency and business performance through process optimization, automation and improved data quality.
Lead complex cross-functional projects, driving stakeholder alignment, governance, execution excellence and successful adoption of new processes and solutions across global markets.
Partner with Business, IT, Digital and eCommerce teams to simplify, standardize and digitize operational processes, creating a seamless and efficient order management experience.
Translate strategic objectives into scalable operational solutions by balancing priorities, connecting cross-functional teams and driving informed decision-making throughout project delivery.
Drive value realization by ensuring transformation initiatives deliver measurable improvements in digital adoption, process efficiency and customer experience.
Contribute to the continuous evolution of Customer Experience Operations by strengthening global frameworks, standards and ways of working that enable sustainable operational excellence.
More about you
Must have
University degree in Business Administration, Operations, Supply Chain or a related field.
6+ years of experience in operations, business transformation, project management or continuous improvement within a complex business environment.
Strong business acumen with the ability to translate strategic objectives into scalable operational solutions and successfully drive execution.
Proven experience leading complex cross-functional projects and influencing stakeholders across international matrix organizations.
Solid understanding of end-to-end order management and customer operations, including after-sales processes.
Experience within the hearing care or medical device industry, or another highly regulated and operationally complex environment.
Analytical, data-driven mindset with strong problem-solving skills and a passion for improving customer experience and operational excellence.
Interest in AI and digital solutions, with the ability to identify opportunities for process improvement, automation and smarter ways of working.
Excellent communication and stakeholder management skills, with the ability to influence, prioritize and drive alignment across all organizational levels.
Fluent English skills.
Nice to have
Knowledge of Lean methodologies and/or PMP (PMI) certification.
Experience with process mapping and business process improvement initiatives.
More about what we offer
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Application process
Magdalena Suszek, Talent Acquisition Partner, is looking forward to receiving your application via our online job application platform, including your CV and cover letter. For this vacancy, only direct applications will be considered.
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
Information TechnologyWearablesMedical DeviceCommunication HardwareWirelessCustomer ServiceConsumer ElectronicsManufacturing
How many Logistics jobs are open in Alacant / Alicante, Spain right now?
There are currently 42 open logistics positions in Alacant / Alicante, Spain listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Alacant / Alicante, Spain?
Companies currently hiring include SPRINTER, Indie Campers, ILUNION, IPEX by Aliaxis, ACCIONA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Alacant / Alicante, Spain?
Yes — 6 of the 42 open logistics positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Logistics jobs in Alacant / Alicante, Spain?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.