Legal Jobs in Kowloon City, Hong Kong S.A.R. (Now Hiring) — 28 open — Page 2

Principal Accountabilities

Impact on the Business

• Process people administration transactions according to the standard procedures, policies and agreed service level:
• Staff record maintenance via MSS due to promotion, location change etc.
• non-BAU staff promotion via GCAS
• Staff contract renewal and employment extension for retired staff、
• Handle license de-registration and license related requests:
•  Licensing & CPD/CPT reporting

Customers / Stakeholders

• Provide one-stop enquiry and follow-up hotline for People / License issues/inbound requests
• Demonstrate solid knowledge of HR / Licensing policies and procedures to address enquiries from frontline.
• Direct follow-up of CPD/CPT, INS CPD Declaration Forms and MPF SI Annual Return with licensed staff.

Leadership & Teamwork

• Work closely with HR / Licensing Administration Team and relevant working partners in daily management of people administration/licensing requests
• Support the Middle Office team to resolve immediate operational requests

Operational Effectiveness & Control

• Report problem cases to senior manager and provide suggestions on efficiency gains and work improvements.
• Maintain HSBC internal control standards and ensure compliance with the legal requirements and external regulatory requirements. 
• Promptly escalation of any violation, and where required, immediate initiation of remedial action.

Major Challenges

Middle Office is expected to provide quality people administration service to support the entire RTD network in resources management and planning.  Maintaining an updated and accurate staff record is the key.  Jobholder must be detail-minded and possess strong knowledge in HR policies & procedures with required system/operational skills to handle daily requests as well as enquiries from frontline.  The jobholder also needs to have updated information on the all licensing requirements to facilitate the monitoring of sales staff’s licensing status, and able to work timely on license de-registration and reporting to make sure HSBC’s compliance with respective regulatory requirement.

Role Context

The jobholder reports to Branch Operations & Service Manager to support central management of people administration tasks, handling of licensing related requests and monitoring of sales staff’s licensing status. 

The prime responsibilities are:

• Handle people administration tasks
• Maintain HR staff record accuracy
• Ensure timely de-registration of licenses according to respective regulatory requirements
• Ensure all licensees complying to CPD/CPT and annual reporting requirement.

Management of Risk

The jobholder will ensure that fair treatment of our clients is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours consistent with HSBC Values.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimensions

The jobholder will manage and handle all people administration & licensing related requests from the entire RTD network. The role will support business performance through efficient process and maintenance of staff record.

Knowledge & Experience / Qualifications

• University level education in human resources, business or related discipline is preferred.
• Minimum 2 years of HR operations and process or equivalent experience
• Knowledge of HR systems - PeopleSoft MSS, GCAS is definitely an advantage
• Detail-minded with strong analytical and problem solving skills
• Strong interpersonal and communication skills
• Ability to coordinate/control a variety of assignments simultaneously.
• Good team player.

Local Exceptions and Detail

• Adjustment to responsibilities to be detailed as a result of
  • Regulatory complexity
  • Size of market
  • Detailing additional business areas in large markets
  • Specific areas outlined in smaller markets
• Detailing any local market specifics with regard to Compliance
• Any exceptions to the Group standard role job description

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited