Membership and Food & Beverage Reservations Manager / Assistant Membership and Food & Beverage Reservations Manager
Hangzhou City, Zhejiang, China · On-site
Senior$579M raised
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food and beverage management, Revenue management, Team leadership, Strategic planning, Customer service
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Leadership, Luxury hotel management, Front office operations, Housekeeping management, Concierge services
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Financial reporting, Budgeting, Forecasting, Bank reconciliation, Cash management
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary operations, Menu planning, Food safety, Kitchen management, Staff training
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food and beverage management, Customer service, Leadership, Wine and spirits knowledge, Point-of-sales systems
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping operations, Guest services, Opera system, Communication skills, Computer skills
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping Management, Quality Control, Staff Supervision, Guest Relations, Opera System
Marriott International Hotels, Inc.
Mgr-Food & Beverage I 餐饮部经理
Hangzhou City, Zhejiang, China · On-site
Mid level
JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards an…
JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually …
JOB SUMMARY Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximi…
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Pastry Preparation, Kitchen Management, Food Safety And Sanitation, Menu Development, Staff Training
Marriott International Hotels, Inc.
Cost Control-Lead 成本控制经理
Hangzhou City, Zhejiang, China · On-site
Mid level
POSITION SUMMARY Perform physical inventories for the food and beverage and retail areas as required. Perform routine analysis on product mix/margin and guest preference information to help the operations staff understan…
JOB SUMMARY Manages the hotel’s day-to-day Accounting function, assisting the Cluster Director of Finance in providing financial leadership to the business and clear structure and direction to the Finance team. Primary r…
Skills: Hotel Operational Finance, Financial Reporting, Budgeting, Forecasting, Audit and Control
Marriott International Hotels, Inc.
Mgr-Front Office
Hangzhou City, Zhejiang, China · On-site
Mid level
JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, d…
JOB SUMMARY Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories. CANDIDATE PROFILE Educatio…
Skills: Purchasing, Inventory Management, Financial Reporting, Vendor Management, Cost Control
Marriott International Hotels, Inc.
Dir-Sales (EBC)
Hangzhou City, Zhejiang, China · On-site
Mid level
JOB SUMMARY Functions as the leader the segmented sales effort (e.g., group, transient, association, corporate, etc.) and responsible for implementing the segment sales strategy and achieving revenue goals for properties…
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
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Full-time
Competitive salary, Training and development opportunities, Complimentary accommodation at other Four Seasons hotels and resorts, Complimentary dry cleaning for employee uniforms, Complimentary employee meals, Employee service awards
Posted 13h ago
~40 hrs/week
Responsibilities
The manager is responsible for overseeing the Membership and Food & Beverage reservation department to maximize revenue and occupancy. They will also lead the team, manage operational costs, and ensure the delivery of high-quality guest service in alignment with brand standards.
Requirements
Candidates must have at least five years of administrative experience in hospitality or a related field and be fluent in both Mandarin and English. Strong leadership, business acumen, and proficiency in office software are essential for this role.
Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
Abouttherole:
Membership and Food & Beverage Reservations Manager or Assistant Membership and Food & Beverage Reservations Manager isresponsible for the overall managementofMembership and F&B reservation Department, understanding and applying the principles of F&B reservation occupancy and rate to achieve maximum revenue. This role is part ofthe Food& Beverage Servicedepartment, reportingintotheassistant Director of Food and Beverage.
What you will do:
Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan.
Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments.
Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented.
Assists in the recruitment and selection of F&B - Sales associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service.
Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
Whatyou bring:
A minimum offive yearsof administrativeexperience,preferably in a hospitality or restaurant related field or other equivalentexperienceisrequired.
Mandarin speaking isrequired.
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
Good knowledge of Word, Excel and PowerPoint
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Has good business acumen, a strong work ethic and people-management and facilitation skills
Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
Is proactive, hands on and able to operate autonomously
Requires reading, writing and oral proficiency in the English and Chinese language
Has a positive attitude with a generous and uplifting team approach
Has the ability to anticipate and prioritize the needs of the guest proactively
Flexible with his/her schedule with the ability to work all shifts, weekends and holidays
What we offer:
Competitive Salary,wagesandbenefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employeeactivities
Schedule & Hours:
This is afull-timeposition
The working hours will primarily be early mornings and days, during weekdays and weekends.
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
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There are currently 24 open hospitality positions in Hangzhou City, China listed on Clera. New openings are added daily as companies post roles.
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