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AI-Focused Healthcare Regulatory and Compliance Specialist
Querétaro, Querétaro, Mexico · Remote Solely
$20k–$22k/mo
Mid level$54M raised
Company Description MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and…
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Full-time
Major medical insurance, Savings plan, Free breakfast, Free lunch, Free drinks and snacks, In-office health department
Posted 19d ago
~40 hrs/week
Responsibilities
The specialist will communicate daily with U.S.-based healthcare professionals to manage and follow up on credentialing cases. They are responsible for maintaining accurate documentation and ensuring compliance within internal systems.
Requirements
Candidates should have at least one year of experience in customer service or client support and possess professional-level English skills. No prior credentialing experience is required as full training is provided.
Full job description
Company Description
MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.
Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.
Job Description
About the Role
Credentialing Specialist – Customer-Focused, English-Driven Role
We are looking for a Credentialing Specialist with a customer service background to support U.S.-based healthcare providers throughout the credentialing process. This role is ideal for professionals who already have experience working with English-speaking clients and want to build a long-term career in healthcare operations.
No prior credentialing experience is required — we provide full training.
Customer service experience in English is highly preferred.
What You’ll Do
Communicate daily with U.S.-based healthcare professionals via email and internal systems.
Manage and follow up on credentialing cases, ensuring accurate documentation and compliance.
Maintain clear, professional communication with clients regarding requirements, timelines, and status updates.
Track and document information in internal systems with a high level of accuracy.
Collaborate closely with internal teams to ensure smooth case resolution.
Handle sensitive information with professionalism and confidentiality.
Qualifications
Required Qualifications
1+ year of experience in Customer Service, Client Support, or a similar role (highly preferred).
Professional/Advanced English level (spoken and written) — daily interaction with English-speaking clients.
Experience working with U.S.-based clients or companies (highly preferred).
Strong communication skills and customer-oriented mindset.
Comfortable working with computers and learning internal systems.
Ability to work independently, manage follow-ups, and stay organized.
Nice to Have
Experience in BPO, Shared Services, SaaS, Healthcare, or international call centers.
Familiarity with case management, ticketing systems, or CRM tools.
Why work at MedTrainer
Great Compensation. We offer attractive and increasing pay at every level. We pay well because our employees are on teams that drive significant business value. This department is directly tied to revenue and the growth of the business.
Strong career development. The senior and leadership positions in the department are filled through promotions from within. We are growing and want you to grow with us!
Job stability. We train our employees on Healthcare Credentialing. Never heard of it? That's why we train people! We build up our people and each employee represents a significant investment that we don’t want to lose!
Great place to work. We have normal working hours (Monday-Friday 8am-5pm), lunch and breakfast in the office, fitness challenges, an in-office health department, futbolito, Beer Fridays, and birthday & other celebrations.
Transferable career skills. You will develop strong customer relationship and account management experience, enhance your Business English proficiency, and build collaborative and leadership skills in a dynamic team environment.
Benefits
Strong career development opportunities
Company-paid major medical insurance
Savings Plan (Caja de Ahorro)
FREE Breakfast, Lunch, Drinks and Snacks
In-office Health Department
TotalPass - discounted access to gyms and studios
Hybrid scheme
Additional Information
This role does not require prior credentialing experience — we train you from day one.
Ideal for professionals looking to leverage their customer service and English skills while entering the U.S. healthcare industry.
Application Requirements
This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.
We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.
Please attach your updated CV in English when applying.
Salary range
$20,000—$20,000 MXN
At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.
If you’re excited to grow, make an impact, and be part of a mission-driven company, we encourage you to apply.
Providing a unified digital platform that accelerates compliance through education, credentialing, and documentation.
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
2013
Headquarters
Las Vegas, Nevada
LinkedIn followers
26,587
Total funding
$54M
MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, our continuous innovation has outpaced the competition, helping healthcare organizations of all sizes remain in compliance with confidence. Double-digit growth year after year and a team that truly prioritizes client success make MedTrainer a top company to work for.
MedTrainer unifies learning, credentialing, and compliance into a single, cloud-based system so organizations can onboard employees faster, stay audit-ready, drive operational efficiencies, and maximize revenue. It’s why MedTrainer is preferred by healthcare professionals who want the best credentialing and compliance experience.
The healthcare learning management system offers access to 1,200+ highly curated healthcare-specific courses with the ability to assign them in seconds by department, role, or facility. Healthcare organizations of all sizes can stay ahead of regulatory changes while cutting onboarding time by choosing software regarded as a go-to choice for the best workforce readiness in healthcare.
MedTrainer’s healthcare compliance software includes robust policy management, incident reporting, and SDS management. Powered by intelligent automation and AI, healthcare teams can get immediate answers to compliance questions and streamline compliance operations. Customers gain immediate benefit from the platform with onboarding in weeks, not months, and a flexible, modular deployment that allows organizations to seamlessly scale their use as their organizations and needs grow over time.
With MedTrainer’s healthcare credentialing software, teams can automate provider onboarding, shorten enrollment cycles, and reduce rework. MedTrainer is trusted as one of the best credentialing software platforms for healthcare organizations nationwide.
Offices: 1084 Griffith Peak Dr, Las Vegas, Nevada 89135, US · Avenida Bernardo Quintana No. 300 Torre 57, Piso 7°, Colonia Centro Sur, Queretaro, MX · 555 Cajon St, Suite F, Redlands, California 92373, US · Kansas City, MO, US
E-LearningOSHA ComplianceRegulatory ComplianceLearning ManagementRisk PreventionRisk MitigationCredentialingand Healthcare ComplianceComplianceHealth Care
How many Healthcare jobs are open in Querétaro, Mexico right now?
There are currently 56 open healthcare positions in Querétaro, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Querétaro, Mexico?
Companies currently hiring include Abbott, MedTrainer, Resolv Global, AgileEngine, Auna, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Querétaro, Mexico?
Yes — 17 of the 56 open healthcare positions offer remote or hybrid work (13 remote, 4 hybrid).
How do I apply for Healthcare jobs in Querétaro, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.