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Skills: Public Key Infrastructure (PKI), Identity and Access Management, Digital Certificate Management, Tier I and II Technical Support, SSL/TLS Certificate Installation
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$65k–$75k/yr
Full-time
associate degree, bachelor degree, professional certificate
Paid Holidays, Paid Time Off, Medical, Dental, Vision, Company-paid Long and Short-term Disability
Posted 2h ago
~40 hrs/week
Responsibilities
Provide Tier I and II technical support for PKI-related incidents, including the issuance, renewal, and revocation of digital certificates. Maintain secure workforce access and support enterprise PKI operations for the U.S. Army Network Enterprise Technology Command.
Requirements
Requires U.S. Citizenship, an active DoW Secret Clearance, and an IAT Level II certification. Candidates should have an associate degree or 2+ years of experience supporting enterprise IT and PKI environments.
Full job description
Company Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.
Job Description
Link Solutions is seeking a PKI Service Desk Technician to join our team in Sierra Vista, AZ.
U.S. Citizen with an active DoW Secret Clearance
IAT Level II Certification equivalent or higher
Mid Shift (see details below)
Non-remote (relocation incentive available)
The PKI Service Desk Technician will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) at Fort Huachuca, AZ. You will work across multiple technical teams, mission partners, and senior leaders to maintain secure workforce access, support enterprise PKI operations, manage IT assets, and assist with the deployment and sustainment of critical network and cybersecurity services.
In this position, you will provide Common Access Card (CAC), Public Key Infrastructure (PKI), and Registration Authority/Local Registration Authority (RA/LRA) support functions related to the issuance, renewal, revocation, suspension, recovery, and management of NIPRNet Alternate Smart Card Logon (ASCL), SIPRNet, and Deployed Forces network tokens. You will support PKI credentialing operations to ensure authorized users maintain secure access to Army networks, systems, applications, and mission-critical resources.
Become an integral part of a professionally diverse team while working at an industry-leading organization where work-life balance and employee development are prioritized. This opportunity offers exposure to innovative technologies, professional growth, and the ability to directly support Army cybersecurity operations and national defense missions.
Job Responsibilities:
Provide Tier I and Tier II technical support for PKI-related incidents, service requests, and security access issues.
Respond to and resolve daily Public Key Infrastructure (PKI) and card-access support requests, including user permissions, certificate issues, account access, and application-related access problems.
Process, issue, renew, revoke, and maintain digital certificates throughout the certificate lifecycle.
Support SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
Manage privileged user accounts, including account creation, modification, renewal, reinstatement, and deactivation in accordance with security policies.
Monitor PKI infrastructure and associated systems to ensure operational availability, performance, and compliance with security requirements.
Troubleshoot certificate validation, authentication, encryption, and smart card-related issues for end users and system administrators.
Evaluate certificate health and identify issues related to expiration, revocation, trust chains, configuration, and compliance requirements.
Assist users with certificate enrollment, installation, renewal, and recovery procedures.
Maintain accurate records of certificate inventories, system configurations, and support activities.
Support and process PKI service requests, escalating complex technical issues to senior engineers or administrators as required.
Assist with routine system maintenance, software patches, upgrades, and version updates for PKI and access-control systems.
Participate in the deployment, testing, and implementation of new PKI applications, tools, and services.
Implement approved changes to PKI infrastructure in accordance with established change management and security procedures.
Review system logs, alerts, and audit records to identify and resolve potential security or operational issues.
Collaborate with cybersecurity, network, server, and application teams to troubleshoot and resolve PKI-related incidents.
Support compliance, audit, and security initiatives by maintaining documentation and adhering to organizational policies and industry best practices.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Shift Information:
Initial training period: Two (2) weeks on the Day Shift
Mid Shift (Fixed Schedule)
Sunday – Wednesday
10:00 PM – 8:00 AM (Local Time)
Qualifications
U.S. Citizen with an active DoW Secret Clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Associate degree in Computer Science, Information Systems, Information Technology, or a related field, or a minimum of two (2+) years of relevant experience supporting enterprise IT systems.
Experience supporting Public Key Infrastructure (PKI) environments, including troubleshooting certificate, authentication, access, and encryption-related issues.
Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI systems and services.
Knowledge of cybersecurity principles, identity and access management, and best practices for protecting sensitive data and PKI infrastructure.
Current Computing Environment (CE) certification, or the ability to obtain the required certification within 90 days of hire.
Preferred:
Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related technical discipline.
Experience supporting information technology systems within a Department of Defense (DoD) or other regulated government environment.
Demonstrated troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues in mission-critical environments.
Self-motivated professional with the ability to work independently and manage multiple priorities with minimal supervision.
Experience providing technical support and customer service for mission-critical systems, including support for senior leaders and VIP users.
Strong written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
Excellent organizational skills, attention to detail, and the ability to prioritize competing requirements in a fast-paced operational environment.
Additional Information
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S. federal government agencies.
Founded in 2006 and headquartered in McLean, Virginia, Link Solutions graduated from the SBA 8(a) program in 2016, and is ISO 9000, ISO 20000, ISO 27000 registered and externally appraised at CMMI ML3 DEV, SVC, and SPM.
Under the guiding philosophy “Mission First… Customer Always,” our team works to build enduring solutions, lasting client relationships and superior mission support.
Offices: 8251 Greensboro Drive, Suite 500, McLean, VA 22102, US · 6180 Guardian Gateway Drive, Suite 110, Aberdeen, MD 21005, US
Information TechnologyBusiness Operationsand Development ServicesInformation Technology
How much do Government & Public Sector jobs in Sierra Vista, AZ pay?
Based on 34 listings with disclosed salaries, most government & public sector jobs in Sierra Vista, AZ pay between $57k–$116k per year. Individual offers vary with seniority, company size, and specialization.
How many Government & Public Sector jobs are open in Sierra Vista, AZ right now?
There are currently 61 open government & public sector positions in Sierra Vista, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Sierra Vista, AZ?
Companies currently hiring include Link Solutions, Inc., Arizona Department of Transportation, A3T (Agil3 Technology Solutions), Leidos, Data Networks Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Sierra Vista, AZ?
Yes — 7 of the 61 open government & public sector positions offer remote or hybrid work (3 remote, 4 hybrid).
How do I apply for Government & Public Sector jobs in Sierra Vista, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.