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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The DEERS Operations Specialist manages the DEERS/RAPIDS site, ensuring efficient customer service, ID card issuance, and accurate profile updates. They also perform Site Security Manager functions, maintaining system security and compliance with DoD and DMDC regulations.
Requirements
Candidates must be U.S. citizens with an active Secret clearance and at least one year of professional customer service experience. Proficiency in computer operations and the ability to obtain DEERS/RAPIDS certification are mandatory.
Full job description
This Opportunity
Seeking qualified, full-time DEERS Operations Specialist at JTC Zarqa, Jordan. The ideal candidate will be able to successfully perform all essential duties as directed by management, regulations, policies, instructions and the Performance Work Statement.
NOTE: This positions is contingent upon award of work.
Your Impact
Operates the DEERS/RAPIDS site in accordance with all Defense Manpower Data Center (DMDC) policies, DoD regulations, and installation procedures during established support hours.
Controls the efficient flow of customer appointments, walk‑ins, DEERS updates, and ID card issuance to meet customer service and regulatory requirements.
Ensures customer service, accuracy, and timeliness objectives are met while supporting personnel readiness and identity management requirements.
Facilitates DEERS profile updates, verifies eligibility documentation, and assists customers with enrollment, updates, and dependent record changes.
Performs Site Security Manager (SSM) functions, including reviewing system audit trails, maintaining the site roster, enforcing workstation security, and ensuring compliance with DMDC security protocols.
Produces monthly Transaction and Periodic Summary reports and maintains all required documentation in accordance with DMDC and Army administrative standards.
Manages customer flow, schedules appointments, and ensures proper verification of identity and eligibility for all DEERS/RAPIDS transactions.
Ensures all equipment, systems, and workstations remain secure and operational, reporting issues promptly.
Maintains administrative files and records in accordance with AR 25‑400‑2 and applicable DoD guidance.
Integrates lessons learned from audits, inspections, and customer feedback to improve site operations.
Performs additional duties as required to support program requirements.
Performs other duties as required
Who You Are
Required Qualification
Must have computer skills and be able to operate a variety of computer programs.
Must be able to speak, read and write English fluently
Must maintain a valid driver’s license from their home country with validity for 12 months from on-site employment date
Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.
Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Additional Required Qualifications
Must be a U.S. Citizen with an active Secret clearance.
Minimum of one (1) year of customer service experience in a professional office environment.
Must complete all DMDC‑required training and become a certified DEERS/RAPIDS operator prior to performing unsupervised duties.
Strong verbal and written communication skills with the ability to interact professionally with customers.
Ability to work independently in a fast‑paced environment, manage multiple tasks, and meet strict deadlines.
Proficiency with office automation tools and administrative processes.
Ability to maintain accurate records, follow detailed procedures, and comply with all DEERS/RAPIDS security requirements.
Supervisory Responsibilities
This is not a supervisory position.
Security Responsibilities
Must possess an active Secret clearance.
Must comply with all DMDC, DoD, and company information security policies and procedures.
Responsible for safeguarding personal identity information (PII) and ensuring proper classification, handling, and storage of sensitive data.
Must sign a company non‑disclosure agreement prior to accessing controlled information.
Certificates, Licenses, and Registrations
Completion of DMDC DEERS/RAPIDS Certification Training required prior to unsupervised operations.
Additional training may be required based on mission needs.
Reasoning Ability and Mathematical Skills
Must be able to analyze problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret regulatory guidance and apply it to daily DEERS/RAPIDS operations.
Must be able to calculate basic figures related to administrative processing.
Work Environment and Physical Demands
Must meet CENTCOM deployment health standards.
All new hires must process through the CONUS Replacement Center (CRC) at Fort Bliss, TX, and be approved for deployment, including receipt of required PPE.
Work may involve fast‑paced customer service operations, multiple concurrent tasks, and strict timelines.
Must be able to sit or stand for extended periods while assisting customers.
Work environment may include continuous interaction with customers and use of secure computer systems.
Role Characteristics
Great interpersonal skills.
Customer service oriented.
Team player.
Ability to multi-task.
EEO Commitment
Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.
Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 1,600 team members around the world, and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
Versar only extends job offers to candidates who have participated in the official application and interview process. The official application process must be conducted through the Versar website or an online, verified recruitment partner. Please note that authentic job offers will match the job information provided on Versar’s official website.
Be cautious of job offers that ask for personal information, financial details, or any form of payment. Legitimate job offers from Versar will not require this information upfront.
If you receive a job offer and are unsure of its authenticity, contact Versar directly at 703-750-3000 or through our Contact Form.
Offices: 1025 Vermont Avenue, Suite 500, Washington, DC 20005, District of Columbia 20005, US
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How many Government & Public Sector jobs are open in Jordanów, Poland right now?
There are currently 22 open government & public sector positions in Jordanów, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Jordanów, Poland?
Companies currently hiring include Versar Global Solutions, UNICEF, ITA International, Mercy Corps, Amentum, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Jordanów, Poland?
Yes — 6 of the 22 open government & public sector positions offer remote or hybrid work (6 remote, 0 hybrid).
How do I apply for Government & Public Sector jobs in Jordanów, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.