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Full-time
Training And Development Opportunities
Posted 49d ago
~40 hrs/week
Responsibilities
Manage the CHAGEE APP channel, membership programs, and private domain operations to enhance user engagement. Optimize operational processes and utilize data analytics to improve the customer journey across online and offline channels.
Requirements
Requires strong knowledge of DTC operations, membership management, and digital business environments. Candidates must be fluent in English and Vietnamese with excellent analytical and communication skills.
Full job description
The Vietnam DTC (Direct-to-Consumer) Operations Manager will be responsible for managing the CHAGEE APP channel operations, member operations, and private domain operations for Chagee VN's direct-to-consumer initiatives. This role involves optimizing operational processes, enhancing user engagement, and ensuring seamless integration between online and offline channels. The ideal candidate will drive operational excellence and support the strategic objectives of the user operations department.
Key Responsibilities
Channel Operations: Manage and optimize DTC channel operations, ensuring efficient and effective processes that enhance the customer journey across all touchpoints.
Member Operations: Oversee the management of membership programs, ensuring member engagement and satisfaction through targeted CRM initiatives and programs.
Process Optimization: Identify and implement process improvements to enhance operational efficiency and effectiveness.
Data Analysis: Utilize data analytics to monitor and analyze operational performance, user behavior, and engagement metrics, providing insights for continuous improvement.
Collaboration: Work closely with the regional UO lead and cross-functional teams to roll out campaigns
Customer Experience: Ensure a seamless and consistent customer experience across all DTC channels, addressing issues promptly and effectively.
Compliance: Ensure compliance with all relevant regulations and standards across operations.
Qualification
Strong knowledge of DTC operations, membership management, and private domain management.
Excellent analytical and problem-solving skills.
Outstanding communication and organizational skills.
High degree of accuracy and attention to detail.
Proven ability to manage multiple tasks and deadlines.
Experience in managing operations in a digital business environment.
CHAGEE is an international tea beverage brand guided by the vision to connect people and cultures through a great cup of tea. By leveraging innovative solutions, CHAGEE places a modern twist on traditional tea culture, making it more attractive and accessible to the new-age customer.
Crafted from whole tea leaves with a focus on health, CHAGEE's tea offers a drinking experience that blends rich heritage with modern tastes. With over 7,000 stores worldwide as of
January 2026, CHAGEE's APAC HQ is in Singapore, with stores in Malaysia, Thailand, Indonesia, Vietnam, South Korea and the Philippines.
How many Food & Beverage jobs are open in Ho Chi Minh City, Vietnam right now?
There are currently 111 open food & beverage positions in Ho Chi Minh City, Vietnam listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Ho Chi Minh City, Vietnam?
Companies currently hiring include Marriott International Hotels, Inc., Mondelēz International, Eurofins Viracor, Hoang An Nhien Group, Nestlé, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Food & Beverage jobs in Ho Chi Minh City, Vietnam?
Yes — 15 of the 111 open food & beverage positions offer remote or hybrid work (3 remote, 12 hybrid).
How do I apply for Food & Beverage jobs in Ho Chi Minh City, Vietnam?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.