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Lead fault isolation and emergency handling for 4G and 5G Cloud and Packet Core solutions to ensure network recovery. Act as the technical interface embedded within customer operations to manage solution lifecycles and identify business growth opportunities.
Requires 12-15 years of relevant experience with deep technical expertise in Packet Core network components and cloud infrastructure. Must possess strong communication skills and a proven ability to manage complex customer relationships and change control processes.
This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions.
The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes.
As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs).
You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance.
This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.
• Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.
• Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity.
• Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities.
• Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.
• Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.
• Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections.
• Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services.
• Customer consultation handling on Solution level
• On-site (Customer Office) working embedded within customer Operations team.
Experience required:
12-15 Years Relevant exp
• 4G/5G Packet Core, SAPC/CCPC,PCG, NRF, CCRC, SC and cloud infrastructure.
• Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components
We’re leading the next wave of mobile with 5G, AI, cloud, and network APIs, creating an open network ecosystem.
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive. The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe. Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today. Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative. The shift is happening. Are you part of it?
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