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Full-time
bachelor degree
Wellness and wellbeing program, Rewards and recognition program, Medical insurance, Personal accidental insurance, Group term life insurance, Annual health checkup
Posted 13d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The role involves analyzing applications and transactions to detect and prevent fraud while ensuring regulatory compliance. You will communicate with customers to resolve fraud alerts and provide insights to management to improve detection rules.
Requirements
Candidates must hold a graduate degree from a recognized institution and possess 1-2 years of relevant experience. Strong analytical, problem-solving, and decision-making skills are essential for this position.
Full job description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.
Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
Ensure adherence to regulatory compliance on KYC and transaction monitoring
Fraud awareness to customers to safeguard them against potential fraud threats
Action suspected fraud alerts while delivering the best levels of customer experience
Process Excellence:
Ensure application and transaction fraud alert decisioning for low/ medium risk cases
Ensure adherence to process SOPs & customer contact policies
Measures of Success
Productivity (No. of cases decisioned in a day) as per MOU
Fraud Decisioning Accuracy
Fraud Catch Rate
False Positive Rate
Fraud trends highlighted and process improvement opportunities suggested
Process Adherence as per MOU
Technical Skills / Experience / Certifications
Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
Experience of documenting case facts
Competencies critical to the role
Analytical Ability and Problem Solving
Decisiveness
Listening skills
Process Orientation
Qualification
Graduate in any discipline from a reputed and recognized institute / University
SBI Card was launched in 1998 with the State Bank of India, India's largest bank, as the majority stakeholder. In March 2020, SBI Card was listed on BSE and NSE. Today, SBI Card is India’s largest pure-play credit card issuer with over 22.1 million cards in force, as of FY26. Its wide array of products and services caters to a diverse range of customer segments across India, right from new-to-credit to super premium. The SBI Card brand is based on the value proposition of 'Make Life Simple'. The proposition manifests in SBI Card’s continuous efforts to simplify the lives of its customers, employees, and other key stakeholders. Customer centricity, supported by the values of trust and transparency, is core to SBI Card’s ethos.
Offices: Infinity Tower, DLF City Phase 2, Gurgaon, Haryana 122002, IN
Credit Cards & Value-added payment products and servicesFinancePaymentsFinancial ServicesPersonal Branding
How many Data & Analytics jobs are open in Gurgaon, India right now?
There are currently 1,230 open data & analytics positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Genpact, EY, American Express, KPMG India, Mastercard, among others. Browse the listings above to see every active employer.
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