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Full-time
Posted 33d ago
~40 hrs/week
Responsibilities
The Product Manager defines and delivers the Guest 360 product strategy and roadmap, focusing on journey orchestration and omnichannel personalization. They are responsible for translating customer data into actionable use cases to drive real-time, data-driven customer experiences.
Requirements
Requires over 7 years of experience in digital or data platform product management with expertise in journey orchestration tools like Adobe Journey Optimizer or Braze. Experience with Customer 360/CDP and the airline or travel industry is highly preferred.
Full job description
Job Description
Synopsis
The Product Manager is responsible for defining and delivering Guest 360 capabilities, with a strong focus on journey orchestration, customer data activation, and omnichannel personalization.
This role owns the product lifecycle, driving strategy, roadmap, and execution to enable real-time, data-driven customer experiences across all touchpoints.
Accountabilities
Define and deliver the Guest 360 product strategy, roadmap, and priorities
Own journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar)
Design and optimize omnichannel customer journeys (segmentation, triggers, decisioning, personalization)
Translate customer data (CRM, booking, loyalty) into actionable use cases and activation strategies
Partner with cross-functional teams (data, engineering, CX, marketing) to ensure end-to-end delivery and integration
Drive data-driven decision making, leveraging analytics and insights to improve engagement and conversion
Collaborate with other Product Managers to ensure alignment across Guest 360 and adjacent platforms
Identify and prioritize new use cases, capabilities, and innovation opportunities
Qualifications
Education & Experience
7+ years of experience in Product Management (digital/data platforms)
Solid understanding of Customer 360 / CDP, personalization, and omnichannel engagement
Hands-on experience working with customer data sets (CRM, booking, loyalty)
Proven track record in product lifecycle management, roadmap ownership, and prioritization
Strong stakeholder management, communication, and presentation skills
Adobe ecosystem experience (AEP, Adobe Analytics, AEM, Adobe CX) is nice to have
Exposure to AI-enabled use cases (LLMs, NLP, personalization engines) is nice to have
Airline or travel industry experience is preferable
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Division: Digital Technology & Innovation Division
Marhaba! Welcome to Etihad Airways. We are proud to be the national airline of the UAE, flying to 100+ destinations via Abu Dhabi.
At Etihad, we don't stop at the border of what's possible, we go beyond it. Proudly inspired by our Emirati identity, we are dedicated to delivering extraordinary travel experiences, helping our guests realise their ambitions.
Our journey started in 2003. Since then, we have proudly helped millions of guests travel the globe. We are honoured to have had over 12 million valued members join our Etihad Guest loyalty programme.
Diversity is key in driving us forward. At 12,000+ employees representing 140+ nationalities, our team comes together to deliver exceptional experiences at every stage of the journey.
If you share our spirit of ambition and would like to reach new heights, visit https://careers.etihad.com/
Offices: P.O. Box 35566, New Airport Road, Khalifa City A, Abu Dhabi, Abu Dhabi 35566, AE
AirlineTraveland Air ServicesHospitalityTransportationAerospace
How many Data & Analytics jobs are open in Abu Dhabi, United Arab Emirates right now?
There are currently 218 open data & analytics positions in Abu Dhabi, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Abu Dhabi, United Arab Emirates?
Companies currently hiring include Etihad, AI71, Bybit, NorthBay Solutions, ADIB - Abu Dhabi Islamic Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Abu Dhabi, United Arab Emirates?
Yes — 20 of the 218 open data & analytics positions offer remote or hybrid work (12 remote, 8 hybrid).
How do I apply for Data & Analytics jobs in Abu Dhabi, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.