Customer Service & Support Jobs in Syracuse, Italy (Now Hiring) — 10 open

JOIN OUR TEAM! Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States.

Position Summary: Provide seamless customer service through both phone and email interactions in a fast paced environment.

Essential Duties and Responsibilities:

– Observes all safety procedures, rules and regulations, and instruction in performance of job duties.

– Receive phone calls, emails, and faxes from customers to discuss product requirements and offer solutions.

– Processes quotes and orders and relay pricing and delivery information to customers in a professional manner.

– Requires constant inter-department communication to assure customer satisfaction.

– Assists Counter Sales Associates as needed with any walk in customers, questions, and/or stocking merchandise.

– Works with Outside Sales Associates with any requested customer information or order status.

– Expected to provide customers with solutions and use resources to achieve when necessary.

Knowledge, Skills and Abilities:

– Must be able to actively listen and respond to customers’ needs in order to help them purchase the right product.

– Must have basic math skills and be able to convey information to customers effectively.

– Previous customer service experience and a working knowledge of sales and inventory systems is highly desired as well as a working knowledge of rigging, industrial and/or construction supplies.

Level of Education and Experience:

– High School or equivalency diploma is required.

– Minimum of 6 months’ experience working in customer service or a sales environment is highly preferred.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.

Frequency

– Constant: standing, walking, lifting <25 lbs., seeing, hearing and talking.

– Frequent: lifting 25 to 50 lbs., carrying 25 to 50 lbs., pushing and pulling, climbing stairs and ladders, bending and twisting at the waist, kneeling, squatting and crouching, reaching above shoulder, handling and grasping, and fine finger manipulation.

– Occasional: lifting>50 lbs., working at heights, and repetitive hand and arm movement.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

– Works both inside and outside in heat and cold

– Involves some exposure to hazards or physical risks which require following basic safety precautions.

We offer a comprehensive benefits package including Medical, Dental, Vision, FSA, HRA, Life Insurance, Disability, PTO, 401k, Holidays, and much more.

Successful passing of a pre-employment drug, alcohol and physical screening test is required as a condition of employment. We reserve the option to do a reference and/or background check.

Positions are available in person only; No remote work is available at this time.

The actual compensation is determined by experience and other factors of the law.

*Consideration will not be given to any responses that do not include a resume.

Hanes Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.