Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level$537M raised
Customer Support Specialist Department: Customer Service and Experience Employment Type: Full Time Location: Indonesia Description We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Indon…
Skills: Bilingual Communication, Indonesian Language, English Language, CRM Systems, Customer Relationship Management
Lifted, an Upwork Company™
Native Malay Speakers for AI Training
Special capital Region of Jakarta, Java, Indonesia · Remote Solely
Entry level
Company Description An enterprise client is currently recruiting people who can bring energy, emotion, and clarity to their voice, whether you’re a professional actor or someone with a naturally expressive personality. T…
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Full-time
Posted 74d ago
~40 hrs/week
Responsibilities
Manage omni-channel customer interactions via calls, emails, and chats to resolve inquiries and process returns. Maintain accurate customer records within the CRM system and forward feedback to relevant departments.
Requirements
Candidates must be fluent in both Indonesian and English with excellent oral and written communication skills. Proficiency in PC office programs and experience with CRM software is required.
Full job description
Customer Support Specialist
Department: Customer Service and Experience
Employment Type: Full Time
Location: Indonesia
Description
We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Indonesian and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system.
The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information. Join us to be the voice of our brand and help continuously elevate our customer experience!
Key Responsibilities
Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
Excellent oral and written communication skills for both Indonesian English languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.
Related keywords
Customer ServiceCRMOmni-channelBilingualIndonesianEnglishCustomer ExperienceData AccuracyCustomer Support SpecialistJakarta
People driven. Ride for a fair price you both agree on. This is our inner drive.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Headquarters
Mountain View, California
LinkedIn followers
470,323
Total funding
$537M
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 400 million times, and is the second most downloaded mobility app globally for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 1065 cities in 48 countries.
inDrive’s Purpose and Supermission: We Challenge Injustice Through Fair Choices.
Injustice is to the inequality of opportunities and abuse of power by corporations, society and individuals.
inDrive’s strategic goal: Provide choice for 1+ billion people through business and non-profit initiatives. The company pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
For more information visit www.inDrive.com
Offices: Mountain View, California 94040, US
FinanceMobile AppsAppsBusiness DevelopmentTransportationRentalRide SharingVenture Capital
How many Customer Service & Support jobs are open in Special capital Region of Jakarta, Indonesia right now?
There are currently 162 open customer service & support positions in Special capital Region of Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Special capital Region of Jakarta, Indonesia?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Plataran Indonesia, DBS Bank, NTT DATA, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Special capital Region of Jakarta, Indonesia?
Yes — 25 of the 162 open customer service & support positions offer remote or hybrid work (9 remote, 16 hybrid).
How do I apply for Customer Service & Support jobs in Special capital Region of Jakarta, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.