Customer Service & Support Jobs in Puebla, Mexico (Now Hiring) — 12 open

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

• Monitor critical local system such as MES systems in Production line
• Provide technical and functional support/guide to Local IT for MES system issues as Central L2 team
• Track every alert through our ticket system.
• Address issues out of scope and which take more time to solve it to the relevant team and track it until the complete resolved
• Build and keep update dashboards, reports and visual management.
• Maintain communication with the helpdesk, the technical desks in GIT
• First level Investigations on unexpected or recurrent events/alerts.
• Support local IT in case of incident and Deliver documentation in collaboration with the industrialization team
• Report, communicate or alert following the Working Instructions when there are gaps versus the standards within the Shopfloor sites.
• Commitment to the highest ethical standards and willingness to adhere to FORVIA’s Code of Ethics and Code of management.

Your profile and competencies to succeed

Minimum education level: 

• Bachelor Degree in information Technology or equivalent experience 

Experience:

• Prior knowledge of troubleshooting and understanding of when to escalate issues.
• At least 1 year in IT onsite support team or related IT Operation experience

Skills & Competencies:

• Expertise in ticket management, familiar with ticket escalation process
• Expertise in documentation process with Web Share tool
• Good at communication with fluent in English language
• Web Development knowledge
• Database knowledge
• Expertise or specific knowledge on:
  • Windows Server Operating Systems
  • Network infrastructure
  • AIX or/and Linux systems                                         
  • VMWare

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.