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Temporary
high school, professional certificate
Posted 5d ago
~40 hrs/week
Responsibilities
Oversee daily coffee shop operations by leading the team and ensuring high product quality and guest service. Manage administrative tasks including POS transactions, cash handling, and opening/closing procedures.
Requirements
Requires a high school diploma and certifications in Serving It Right and Food Safe. Previous barista and leadership experience are strongly preferred along with the ability to lift up to 50 lbs.
Full job description
As the Mountain Outfitters Coffee Shop Lead Hand, you support the Manager and Supervisor in overseeing daily operations. You lead by example—motivating a team, ensuring product quality, and delivering outstanding guest service. With strong attention to detail and a hands-on approach, you help create a welcoming, efficient, and high-performing café environment.
Essential functions:
Provide on-the-floor leadership and support to coffee shop team members.
Prepare and serve a variety of quality products, including specialty coffees, pastries, and alcoholic beverages.
Maintain high standards for product presentation, efficiency, and cleanliness.
Accurately operate multiple POS systems, including those for café and ski and snowboard repair transactions.
Oversee opening and closing procedures, ensuring readiness and smooth transitions.
Maintain a safe, organized, and hazard-free workspace.
Address and resolve product or service issues promptly and professionally.
Follow and enforce all cash handling and security protocols.
Work independently and keep operations flowing during quiet periods.
Train and mentor team members, promoting service excellence and efficiency.
Handle guest concerns with professionalism, always aiming to exceed expectations.
Stay current on Panorama resort products, services, and promotions.
Complete daily operational tasks such as merchandising, cleaning, checklists, and restocking.
Prioritize and manage multiple projects and tasks simultaneously.
Support rental shop operations as needed during busy periods.
Experience/Requirements:
High school diploma or equivalent.
Previous barista experience strongly preferred.
Previous leadership experience preferred.
Positive, energetic, and guest-focused with strong communication skills.
Strong cash handling skills with a high level of accuracy.
Comfortable operating various POS and computer systems.
Able to stand for extended periods.
Physically capable of lifting and moving equipment up to 50 lbs.
Must have (or be willing to obtain):
Serving It Right certification
Food Safe certification
Must be of legal age to serve alcohol in British Columbia
Related keywords
BaristaPOS SystemsServing It RightFood SafeHospitalityCustomer ServiceCash HandlingRetailMountain ResortCafe Management
Panorama Mountain Resort is a locally owned and operated destination mountain resort community located in Canada's Kootenay Rockies region of southeastern British Columbia. Stay slopeside and walk out your door to ski or snowboard 4000 vertical feet, or fly to Purcell Mountain powder with our partner rk Heliski. In summer, the award-winning Greywolf Golf Course draws golfers from around the world and the Mile 1 chairlift opens for mountain biking and scenic chairlift rides.
How many Customer Service & Support jobs are open in Panorama, Canada right now?
There are currently 23 open customer service & support positions in Panorama, Canada listed on Clera. New openings are added daily as companies post roles.
How do I apply for Customer Service & Support jobs in Panorama, Canada?
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