Customer Service & Support Jobs in Moranbah, Australia (Now Hiring) — 7 open

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Oaks Moranbah Suites is searching for an inspiring and results-driven Hotel Manager. A great opportunity for a hotel leader who thrives in a dynamic environment, loves elevating guest experiences, and brings a sharp operational and commercial mindset.

This role is for a hotel professional looking to take their first step or next step within a hotel management position, showcasing your strong background within leadership

Reporting to an experienced Cluster General Manager, you will take full ownership of resort performance - driving service excellence, operational standards, financial outcomes, and strata compliance. With a hands-on approach and natural leadership presence, you’ll shape a high-performing culture and ensure our resort continues to stand out as a destination of choice.

Key Responsibilities Include: 

• Leverage your passion, initiative, and strategic mindset to lead daily resort operations and presentation.
• Ensure full compliance with body corporate and strata management regulations.
• Deliver exceptional guest experiences through proactive leadership and service excellence.
• Oversee financial performance including budgeting, forecasting, and cost management.
• Inspire, develop, and empower a high-performing team focused on engagement and accountability.
• Identify and implement opportunities to drive revenue growth and enhance operational performance.
• Build and nurture strong relationships with guests, owners, and body corporate stakeholders 

Further Details:

• Weekends are required on an ad hoc basis to suit business requirements.
• Onsite accommodation / caretaking position included. Please note, no pets are allowed.
• Real Estate Licence preferred, but not essential.

To be successful you will require the following experience:

• Tertiary qualification in Hospitality/ Business Management
• Extensive operational and financial management experience within a Hotel environment
• Real Estate Licence preferred, but not essential
• Demonstrated strategic and operational leadership experience, with the ability to drive a culture of accountability and promote staff engagement
• A proven track record of maintaining excellent product and service standards whilst maximising revenue and minimising expenses
• Excellent verbal, written and interpersonal communication skills
• Passionate about continuous improvement, personal development
• Strong relationship builder who can identify and nurture local partnerships, business opportunities and maintain solid working relationships with guests, owners and staff
• Energetic, positive, and driven to create memorable experiences that inspire guest loyalty.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.