Customer Service & Support Jobs in Letterkenny Municipal District, Ireland (Now Hiring) — 9 open

The purpose of the Account Director role is to manage a portfolio of existing clients and execute a constantly evolving pipeline to quote and secure new clients within a dynamic team setting. The role entails managing new and existing commercial accounts in conjunction with the Director of Broking.

Key Internal Relationships: Managing Director Broking, Direct Account Directors, Business Development Director, Head of Trading & Operations, Regional Manager, Team Lead and Account Executives, Finance Division.

Key External Relationships: Clients, New Customers, Insurance Companies and Credit Management.

Geographical Location: Cavan, Letterkenny or Sligo Arachas office.

Role Accountabilities and Core Responsibilities

Sales and Activity Management:

• Responsible for Managing Client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures

• Provide support and guidance to Account Executive(s) on clients.

• The achievement of other upsell / cross sell targets

• Ensure agreed processes are followed in all matters

• Manage aged debt and premium collection

• Comply with all Management Audit Requirements

• Seek, quote and convert quotations for New Commercial Insurance Business.

• Meet income retention, income acquisition and referral targets set.

Customer Relationship Management:

• Build long term trusted relationships with customers, through understanding their needs and being a true partner.

Enable customers to make informed decisions, through sharing of best advice and knowledge.

Customer Service:

• Provide professional, action-orientated and timely service to our customers, staff and management

• Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty

Team Collaboration:

• Work closely with designated Account Executives and Team Lead.

• Work as part of a Team environment to ensure all your customer needs are me

• Assist in achieving the overall objectives of the Commercial Lines Team.

• Working together to ensure the Team is on track to meet Arachas Retail monthly and yearly targets.

Compliance:

• Work with the Team Leader and Compliance Teams in ensuring that quality of file records meets prescribed standards.

Requirements:

• CIP qualified as a minimum and studying towards the ACII.

• Candidate must demonstrate the ability to work in a team environment with a high energy level.

• Strong communication skills are essential. Excellent communication skills and a strong client relationship background.

• Possess a positive, can do attitude with the ability to adapt to and embrace change.

• Attention to detail. Motivated, self-starter who will work on their own initiative and appreciate the regulatory nature of the business.

• Possess the ability to manage deadlines & prioritise workload. An aptitude for selling and flexibility in working hours to meet tight deadlines.

• Demonstrate good technical & product knowledge. Excellent negotiation skills and an understanding how best to negotiate between price and risk.

• The ability to prioritise workloads and adapt to unforeseen events.

• A good degree of personal organisation and a structured approach to time and resource management. Strong IT and organisational skills.

• 5 years commercial experience

• Compliant with the Central Bank’s Minimum Competency Code and Fitness & Probity.

Person Specification:

• Previous experience in a similar role

• Previous Open I experience. Previous successful Insurance Sales experience.

• Significant technical insurance knowledge.

• Proficient in Office, including Outlook, Word & Excel.

• Ability to develop relationships with insurers and clients. An enthusiastic and flexible approach, along with demonstrated attention to detail.

• Willingness to learn & develop

• Strong work ethic

• Commitment to ongoing professional development. Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.

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