Customer Service & Support Jobs in Jordan, Philippines (Now Hiring) — 9 open

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

 

The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOC Operations. Program: OMDAC-SWACA

 

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

 

You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position.

Responsibilities

• Operates and maintains all aspects of server administration to include, but is not limited to, Active Directory Organization Units (OU), objects (Users, Computers, MAB), security groups, Windows File Server, Network Policy Server (NPS), Domain Host Configuration Protocol (DHCP), Print Server, Internet Information Services (IIS), Application Servers such as GemOne.
• Create, modify, and deactivate user accounts as necessary.
• Knowledge of configuring and troubleshooting Microsoft servers on NIPR, SIPR, and SIPR-REL.
• Management of Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM).
• Utilize vSphere clients to conduct snapshots and monitor system availability.
• Perform regular maintenance, installing IAVA approved patches to enforce server security and maintain system availability.
• Maintains system hardening by following DISA Security Technical Implementation Guides (STIGs).
• Utilize AESMP ticketing system to document troubleshooting steps prior to completing and or escalating to the next level of support.
• Performs other duties and assignments as required.

Qualifications

• Qualifications
• Security Clearance:
  • Requires an active Secret Clearance
• Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required.
  • High school diploma required. Associates Degree in Information Technology (IT) or a related field preferred.
  • This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
  • The authorized certifications for this job title are listed as follows:
• BASELINE:
  • Cisco: CCNA: Certified Network Associate - Security
  • Cisco: CCNP: Certified Network Professional - Security
  • CompTIA: CASP+ ce: Advanced Security Practitioner
  • CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)
  • CompTIA: Security+ ce
  • GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
• COMPUTING ENVIRONMENT (CE):
  • CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)
  • CompTIA: Server+
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: MCSA: Windows 10
  • Microsoft: MCSA: Windows Server 2012
  • Microsoft: MCSA: Windows Server 2016
  • Microsoft: MCSE: Cloud Platform and Infrastructure
  • Microsoft: MCSE: Enterprise Devices and Apps
  • Microsoft: MCSE: Private Cloud 2012
  • Microsoft: MCSE: Server Infrastructure 2012
  • Microsoft: MCT: Certified IT Professional
  • Microsoft: MCT: Certified Systems Administrator
  • Microsoft: 365 Certified: Endpoint Administrator Associate
  • Microsoft: 365 Certified: Enterprise Administrator Expert
  • Microsoft: 365 Certified: Messaging Administrator Associate
  • Microsoft: 365 Certified: Security Administrator Associate
  • Microsoft: Certified: Azure Administrator Associate
  • Microsoft: Certified: Azure Database Administrator Associate
  • Microsoft: Certified: Azure Security Engineer Associate
  • Microsoft: Certified: Azure Solutions Architect Expert
  • Microsoft: Certified: Identity and Access Administrator Associate
  • Microsoft: Certified: Information Protection Administrator Associate
  • Microsoft: Certified: Security Operations Analyst Associate
  • Microsoft: MCSA: SQL 2016 Database Admin
  • Microsoft: MCSA: SQL 2016 Database BI Development
  • Microsoft: MCSA: SQL 2016 Database Dev
  • Microsoft: MCSE: Core Infrastructure
  • Microsoft: MCSE: Database Management and Analytics
  • Microsoft: MCSE: Productivity Solutions Expert
• Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  • The Systems Administrator I is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.
  • The Systems Administrator I must be able to apply extensive knowledge of a variety of the IA field’s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.
  • Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.
  • Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.
  • Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.
  • Experience with a customer service-oriented company.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.