Are you ready to embark on an exciting career journey in the dynamic world of cold chain solutions? We are a fast-growing industry leader, and we're looking for a dedicated Product Support Specialist to join our team! Sc…
Skills: Technical assistance, Troubleshooting, HVAC systems, Refrigeration systems, Electrical systems
Key Information Job Description Your mission Familiarize with Alarm, Access control & Video intercom, SaaS product, and assist in completing new product testing tasks.Assist technical engineers in project testing, setup,…
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Skills: Customer service, Communication, Problem solving, Computer literacy, System navigation
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Als Schadebehandelaar Zakelijke Verzekeringen ben jij het eerste aanspreekpunt en coach voor onze (groot)zakelijke klanten die een schade melden. Je handelt het gehele proces professioneel en zorgvuldig af, waarbij je oo…
As a Technical Customer Support Specialist, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues…
About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic…
Skills: CX Data Analysis, NPS Framework, Customer Journey Mapping, Root Cause Analysis, Closed-Loop Management
Zorg jij graag dat alles tot in de puntjes klopt én wil je bijdragen aan de vakantiedromen van duizenden reizigers? Dan is de functie medewerker reisadministratie echt iets voor jou! Jij zorgt ervoor dat boekingen perfec…
Skills: Attention To Detail, Administrative Work, Problem Solving, Data Entry, System Switching
We are looking for a highly motivated and process-oriented Instrument Service Logistics Specialist to join our Instrument Service Team at our distribution center located in Hoofddorp. Are you an administrative star? Do y…
Skills: English language, SAP, MS Office, Communication skills, Document interpretation
Supervisor Restaurant & Events - Papa's Beach House
Hoofddorp, North Holland, Netherlands · On-site
$2k–$3k/mo
Mid level
Een toffe functie die bruist van hospitality: Restaurant & Events Supervisor. Jij zorgt ervoor dat Papa’s Beach House op de vloer optimaal draait en dat elke gast in de watten gelegd wordt. Deze functie is dynamisch, vee…
Skills: Hospitality Management, Team Leadership, Event Coordination, Operational Management, Staff Training
C&A
Assistant Store Manager Hoofddorp (30-38 uur)
Hoofddorp, North Holland, Netherlands · On-site
Mid level
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Skills: Leadership, Guest Relations, Opera PMS, Staff Scheduling, Complaint Handling
As a Credit Controller in support of our operations in Spain, you will have substantial company exposure. You will be working on numerous continuous process improvements as you develop into a subject matter expert. This …
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Samenvatting Jezelf elke dag ontwikkelen en het beste uit je collega’s en het filiaal halen? Dan past de baan van assistent supermarktmanager bij Lidl helemaal bij jou! Wat ga je doen? Als assistent supermarktmanager wer…
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C&A
Verkoopmedewerker Hoofddorp (23 uur)
Hoofddorp, North Holland, Netherlands · On-site
Entry level
The future looks like you Denk jij het verschil te kunnen maken bij C&A en ben jij een gepassioneerde verkoopmedewerker die kan zorgen voor een positieve klantbeleving? Kom bij C&A werken en verdien boven de CAO. Jouw ve…
Durf jij buiten de lijntjes te kleuren, schrik je niet van verantwoordelijkheid en wil je knallende events organiseren op een plek waar je elke dag met een glimlach naartoe gaat? Dan zijn wij bij Papa’s Beach House op zo…
Skills: Event Planning, Organization, Communication, Dutch Language, English Language
Mee op avontuur met Papa’s Beach House? Bij Team Papa’s werk je in een gezellig en energiek team waar hard werken en plezier maken hand in hand gaan. Wij zijn op zoek naar avontuurlijke levensgenieters met een tikkeltje …
Skills: Guest Service, Order Taking, Food and Beverage Service, Hospitality, Teamwork
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Full-time
high school, associate degree
Posted 13d ago
~40 hrs/week
Responsibilities
Provide 24/7 technical assistance and troubleshooting for refrigeration and electrical systems in temperature-controlled containers. Manage maintenance records, spare parts orders, and customer service documentation to ensure operational efficiency.
Requirements
Requires at least 3 years of experience in customer service and technical support for electrical or cooling systems. A high school diploma is mandatory, with an associate degree preferred.
Full job description
Are you ready to embark on an exciting career journey in the dynamic world of cold chain solutions? We are a fast-growing industry leader, and we're looking for a dedicated Product Support Specialist to join our team!
Schedule: Monday - Friday 7:00 AM to 4:00 PM CEST Location: Amsterdam
About Us: We are a cutting-edge cold chain solutions company that's revolutionizing the way goods are transported and stored. Our innovative technologies and services ensure that temperature-sensitive products reach their destinations in perfect condition, every time.
Your Role: As a Product Support Specialist, you'll play a pivotal role in ensuring our clients receive top-notch service and support. Your responsibilities will include:
Provide 24/7 technical assistance to resolve issues from customers and service network partners.
Perform troubleshooting of electrical and refrigeration (HVAC) systems of active temperature-controlled containers and mobile refrigeration products.
Review customer queries regarding the serviceability and airworthiness of containers. Make recommendations based on assessment of damage/functionality to remain in service or replace.
Create spare parts and individual container parts orders to ensure service network has appropriate level of repair parts on-hand to perform maintenance.
Review forms associated with acceptance, release, testing data, and maintenance work order for accuracy & completeness. Send notification of damages to customers.
Review container log file data from past shipments and check for anomalies. Advise service center on maintenance required based on findings.
Responsible for ensuring scheduled maintenance tasks and Service Information Letters on active containers are performed prior to their expiration date and service record of container is updated upon completion.
Review and approve service center invoices and work orders for payment processing.
Prepare initial response to customer Corrective Action Preventative Action (CAPA) reports following identification of root cause. Coordinate with quality manager to ensure CAPA report has appropriate information and explanation of findings.
What We're Looking For:
To excel in this role, you should have:
High school diploma or equivalent required. Associate degree preferred.
3+ years’ experience in a customer service, product support role and/or field service support.
3+ years' experience supporting repair of electrical and/or heating and cooling systems
Exceptional verbal and written communication skills with the ability to convey complex technical information in a clear, understandable, and accurate manner.
Detail-oriented with a focus on accuracy in documentation.
Able to manage various projects simultaneously, prioritize tasks and manage time effectively.
Strong analytical and problem-solving skills.
Strong Microsoft Office skills to include Outlook, SharePoint, Word, and Excel.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Related keywords
Cold chainProduct supportHVACRefrigerationTechnical assistanceTroubleshootingAirworthinessMaintenanceCAPALogisticsMicrosoft OfficeOutlookSharePointWordExcelCustomer service
Active and passive bulk air cargo, parcel shipping, cell and gene, specialty logistics and advanced digital solutions.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
1979
Headquarters
Monroe, Ohio
LinkedIn followers
15,133
CSafe has been committed to ensuring life-enhancing products reach patients around the globe since 1979. With a patient-first approach, deep industry expertise, and focus on innovation, CSafe is dedicated to providing high-quality temperature-controlled solutions.
Our offerings include active and passive bulk air cargo, parcel shipping, cell and gene, specialty logistics and advanced digital solutions.
Offices: 675 Gateway Blvd, Monroe, Ohio 45050, US
Active Air Cargo SolutionsCold Chain Air TransportPrecise Temperature ControlFAA Certified & EASA ApprovedData TrackingRAPRKN@csafeglobalPassive Parcel ShippersActive Containers
How many Customer Service & Support jobs are open in Hoofddorp, Netherlands right now?
There are currently 123 open customer service & support positions in Hoofddorp, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hoofddorp, Netherlands?
Companies currently hiring include Dirk van den Broek, Clay Hospitality, Hai Robotics, Abbott, BYD EUROPE, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hoofddorp, Netherlands?
Yes — 16 of the 123 open customer service & support positions offer remote or hybrid work (2 remote, 14 hybrid).
How do I apply for Customer Service & Support jobs in Hoofddorp, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.