Customer Service & Support Jobs in Doha, Qatar (Now Hiring) — 502 open — Page 23

Job Location:

Banana Island Resort Doha By Anantara

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

As a Beach Guru, you are responsible for ensuring that all Beach & Recreational area activities are completed in a timely and effective way, and your position will include key responsibilities such as:

• Follow all guidelines of the Recreation Department operational Sop’s and task lists as provided
• Organize, clean and maintain the entire  Recreation Area and back offices,
• Carry out daily cleaning of the facility, plus weekly and monthly tasks as assigned by the Recreation Supervisor or Ass. Recreation Manager.
• Ensure that equipment is properly cleaned, stored and is secure when not in use.
• Take towels to and from the laundry ensuring an adequate operational stock is maintained at all times.
• Carry out other duties as required by management from time to time, such as but not limited to lateral service in other parts of the Hotel and overnight cleaning
• Ensure excellent customer service and standards at all times as well as behaving in a professional manner when on and off duty
• Maintain complete knowledge and comply with all the companies and department, policies and procedures
• Set up workstation(s) with necessary supplies along with maintaining cleanliness throughout the shift.
• Focus attention on guests needs while remaining calm and courteous, and accommodate to all guest requests expediently and courteously
• Full understanding of the Recreation’s activities and events

  Services

• Provide amenities services to Clubs and Hotels guests, as outlined in SOP or as directed by supervisor
• Ensure that the amenities are always available for our guests.

• Other Duties

• Perform all tasks as detailed in daily task list and check list
• Full understanding of the Recreation Facilities and activities.
• Maintain cleanliness and tidiness of work area of all times
• Participate in work related project teams
• Develop and maintain a strong working environment with the other departments.
• To have a complete knowledge of the products and services offered by the hotel, and in particular all the sports and leisure activities and equipment in the hotel.
• Ensure proper accounting procedures are followed when collecting of charging fees for Recreation
• Be prepared to assume other Recreation duties or responsibilities as requested by management.
• Drive revenues for the department.

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