Customer Service & Support Jobs in Anchorage, AK (Now Hiring) — 349 open — Page 13

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Large Loss Field Property Adjuster, and what it takes to do the job!  In Anchorage or Fairbanks, AK

As a Large Loss Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on large scale fire and water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.  

 

You'll wear a few hats that will require a level of experience:  

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.  

• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.  

• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.  

• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.  

• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.  

• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.  

 

Preferred Qualifications:  

• 4+ years’ previous experience as an outside adjuster is highly desired.  

• Experience handling claims with multiple trades and over $100,000 in losses.  

• Proficiency in using Xactimate and other relevant software for estimating. 

• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.  

• Excellent communication and interpersonal skills to provide exceptional customer service.  

• Ability to travel to customers' homes and handle virtual claims countrywide effectively.  

• Detail-oriented and organized, with a focus on delivering high-quality work.  

• This position is not available for California, Alaska, Hawaii or Puerto Rico residents.  

Required Qualifications: 

• Residency within the posted location is mandatory for this role.  

• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch. 

• Valid driver's license and willingness to travel as part of the job requirements.  

You’re provided with comprehensive training:  

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. 

• Ongoing training opportunities for continuous improvement happen regularly on the job. 

• You will be required to attend approximately 2 weeks of training that will take place in Dallas, TX. 

 

Notice of Licensing Requirement:  

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.  

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.  

 

Sign On Bonus:  

• You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.  

• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.  

 

Company Car:  

• Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.  

 

Allstate Benefits:  

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:  

• Competitive pay with needed support for continuous development and career advancement.  

• Flexibility in scheduling and a time off policy that helps support your work/life balance.  

• Initial and ongoing training to get you proficient in your new role.  

• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

#LI-SV1

Skills

Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Time Management, Working Independently, Xactimate

Compensation

Compensation for this role ranges from $82,000 to $117,700 annually and is based on experience, qualifications, location, and internal equity.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.