Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Mid level$3.7B raised
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
$10k/mo
Entry level
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UAE National Recruitment Event - Admissions Executive - Muna British Academy, Saadiyat Island - August 2026
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Mid level
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Full-time
bachelor degree
Learning And Development Initiatives, Training And Skill Development, Career Progression Plans
Posted 15d ago
Apply by Jul 29
~40 hrs/week
Responsibilities
Responsible for processing onboarding and remediation transactions for Corporate and Institutional Banking while ensuring compliance with AML and legal risks. The role involves managing the BBG Help Desk, maintaining service level agreements, and implementing risk mitigation controls.
Requirements
Requires a Bachelor's degree in Banking, Finance, or Business Administration with at least 5 years of banking experience. Candidates must possess strong knowledge of core banking systems and a deep understanding of UAE regulatory requirements.
Full job description
Assist BBG Operations and stakeholders in line with Bank Policies & Procedures, regulatory, assist to meets service aspirations of all our customers and remains an independent assurance provider of quality through the possession of sound credit risk, product, and market knowledge. Assist to meet legal and compliance requirements and assist in completion of BBG Operations Process related transactions on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestions.
SERVICE:
Carry out the functions with full integrity to ensure that all requests received are attended promptly, efficiently, and there is no breach of service agreements.
Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels.
Establish effective / efficient communications with internal / external communications.
Carried Out all types of BBG Operations activity as per approved service level arrangements.
Ensure that all documents received from Client Services/ Onboarding are reviewed / validated before any action within the agreed TAT.
Accepts additional work as and when assigned by the Management to avoid any service interruption
Review and Authorized all related activities for BBG Operations
Ensure that all the activities of the unit are in line with Bank policy, procedure, legal and regulatory requirements.
Stay abreast with latest developing concepts like new regulations by the Central Bank of the UAE or legal environment within UAE & international locations & other corporate credit practices.
Update the status and reason for rejection if any in by email/Workflow system.
Handling bulk cases for BBG clients by efficiently managing high‑volume requests while ensuring accuracy, compliance with internal policies, and timely resolution in line with agreed service level agreements (SLAs). This includes prioritizing critical cases and coordinating with relevant internal teams to maintain service quality for key clients.
Managing the BBG Help Desk by addressing and resolving queries received from stakeholders and business units in a timely and professional manner. This involves providing clear guidance, escalating issues where required, and acting as a reliable point of contact to support business continuity and client satisfaction
To prepare the document SOP for any new process not yet documented.
Activation of BBG Dormant & Unclaimed accounts.
RISK:
Manage the workflow on a day-to-day basis without compromising on the risk and service.
Ensure escalation of any identified risk, suggest, and implement mitigating actions and controls to safeguard the Bank interest.
Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank.
Identify risk based on analysis and nature of issues and inquiries arising repeatedly.
Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team defining the mitigating factors /additional controls.
PEOPLE
Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
Review periodically the sub-ordinates job functions and ensure that all staff within the unit is fully aware of all the process, which would facilitate job rotation.
Adhere to your individual duties and responsibilities and support the team-mates to deliver service excellence
Ensure all sub-ordinates can deliver the tasks assigned including on the job, technical & soft skill training and development.
BUSINESS EFFICIENCY
Provide improvement suggestion to Section Head / Department Head to enhance operational quality and efficiency in our work resulting in best customer services.
Job Context :
The role is responsible for ensuring processing the transactions of on-boarding and remediation of Corporate & Institutional Banking.
Ensuring AML & legal risks and accurate detailing before inputting the same into the Bank’s relevant systems.
Responsible for complying with approval terms for FAB Head Office, representative offices and international branches in compliance with the approval conditions.
Monitoring and controlling compliance, legal & operational risks for fab customers.
Adherence to bank policies and procedures.
Adherence to turn around times and service level agreements.
Contribution to business growth by supporting internal stakeholders.
Contribution to the data migration and integration activities
Bachelor’s Degree in Banking, Finance, Business Administration, or a related field
Minimum 5 years banking experience, preferably in CCB, IB, or Centralized Account Services
Strong working knowledge of core banking systems
Good understanding of bank policies, procedures, and regulatory requirements
Good English communication skills
About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
Related keywords
CCBIBBBG OperationsCentral Bank of the UAEAMLCorporate BankingInstitutional BankingSOPRisk ManagementComplianceAccount ServicesData MigrationService Level AgreementsSLACore Banking SystemsRemediation
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.
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Offices: Abu Dhabi, Abu Dhabi 6316, AE · Cairo, EG · Manama, BH · Sharq, KW · Muscat, OM
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How many Customer Service & Support jobs are open in Abu Dhabi, United Arab Emirates right now?
There are currently 384 open customer service & support positions in Abu Dhabi, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Abu Dhabi, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, ADIB - Abu Dhabi Islamic Bank, Etihad, Ali & Sons Marine Engineering Factory (ASMEF), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Abu Dhabi, United Arab Emirates?
Yes — 6 of the 384 open customer service & support positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Abu Dhabi, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.