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Full-time
bachelor degree, professional certificate
Posted 16d ago
Apply by Oct 11
~40 hrs/week
Responsibilities
Accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit. Manages three interlocked service lines including IT Support, Service Desk, and L1 Application Functional Support for enterprise and government clients.
Requirements
Requires a minimum of 10 years of IT experience, including 3 years in a manager-level role within a Managed Services Provider environment. Must hold a Bachelor's degree and ITIL v4 certification, with proven experience leading teams of 100+ resources.
Full job description
Role Purpose:
The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.
Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.
Mandatory Selection Criteria:
Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations.
Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable).
ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred.
Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.
About Malomatia
malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
Our mission
Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
Our vision
To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
Driving change that makes a real impact
Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.
Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
Join us in shaping the future of technology in Qatar
malomatia, Qatar’s leading systems integrator, is committed to propelling the nation’s digital transformation journey. With a team of over 2,000 skilled professionals, malomatia offers cutting-edge solutions in areas such as Cybersecurity, AI, Cloud services, Application Modernization, Enterprise Applications, Managed services, and Contact Center. malomatia is at the helm of Qatar’s digital transformation, steering towards a sustainable and innovative future, in line with the Qatar National 2030 vision.
Offices: Zone 69, Street 318, Building 23, Doha, Doha 5707, QA
IT ConsultancySystem IntegrationManaged ServicesContact CenterIT services and solutions Cyber SecurityCloud Servicesand AI
How many Consulting jobs are open in Doha, Qatar right now?
There are currently 219 open consulting positions in Doha, Qatar listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Doha, Qatar?
Companies currently hiring include malomatia, Parsons Corporation, Qatar Airways, Accenture, AECOM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Doha, Qatar?
Yes — 24 of the 219 open consulting positions offer remote or hybrid work (6 remote, 18 hybrid).
How do I apply for Consulting jobs in Doha, Qatar?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.