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HEI Hotels & Resorts

Hospitality10,001+ employeesWebsite

HEI Hotels & Resorts is a major player in the Hospitality industry, with a substantial workforce of over 10,001 employees. With a commitment to comprehensive benefits and career development, HEI Hotels & Resorts is currently seeking to fill 100 open positions. HEI Hotels & Resorts has multiple job openings across several locations, offering diverse opportunities within the hospitality sector. Based on the provided job listings, here's a glimpse into the roles currently available: * **Engineering:** * **Engineer AM:** On-site role involving maintaining building systems, ensuring guest and staff safety, and performing preventative maintenance. Based at The Stoneleigh in Dallas, Texas. * **Engineering Supervisor:** An on-site position responsible for maintaining building systems, supervising staff, and ensuring compliance with regulations. The location is the Astor Crowne Plaza New Orleans. * **Engineering:** On-site positions are available in Parsippany, New Jersey, involving similar maintenance and upkeep duties as other engineering positions. * **Chief Engineer:** On-site position at The Woodlands Resort, Curio Collection, overseeing all engineering operations. * **Food and Beverage:** * **Server - Cool Water:** An on-site position at The Woodlands Resort, Curio Collection, responsible for providing exceptional service to guests. * **Part-Time Bartender:** An on-site position at The Westin at The Woodlands, serving guests in a hospitable manner. * **AM Cook I:** On-site role at Embassy Suites The Woodlands at Hughes Landing, preparing food according to recipes and standards. * **Steward - Part-time:** On-site position at Mayfair House Hotel & Garden, assisting with cleaning and organization in food and beverage outlets. * **Outlet Manager:** On-site role with a salary range between $75,000 - $85,000, managing restaurant, room service, and other food and beverage operations. The location is San Ramon Marriott. * **Dual Position - F&B:** On-site position assisting with maintaining a clean environment and serving guests, located at the Marriott Jacksonville Downtown. The job descriptions highlight the specific skills and technologies utilized across different roles within HEI Hotels & Resorts. Here's an overview: * **Engineering:** HVAC, Electrical, Plumbing, Carpentry, Preventative Maintenance, Guest Satisfaction, Communication, Problem Solving, Teamwork, Energy Efficiency, Safety Compliance, Budget Management, Team Supervision, Technical Knowledge, and Organizational Skills. * **Food and Beverage:** Customer Service, Food Preparation, Beverage Service, Point of Sale, Bartending, Alcoholic Beverages, Cash Handling, and Stock Management, Restaurant Management, Analytical Skills, Decision Making, Time Management, and organizational skills. The majority of the listed positions are designated as **on-site** roles. This implies that the jobs require the employee to be physically present at the hotel or resort location. Here are some frequently asked questions about working at HEI Hotels & Resorts based on the information provided: 1. **What benefits does HEI Hotels & Resorts offer?** HEI Hotels & Resorts offers a comprehensive benefits program that includes medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, supplemental and life insurance, and a 401(k) savings plan. Hotel room discounts are also offered. 2. **Does HEI Hotels & Resorts value military experience?** Yes, HEI Hotels & Resorts values U.S. military experience and encourages qualified military candidates to apply. 3. **What are the salary ranges for some of the positions?** The salary for the Outlet Manager position is between $75,000 - $85,000 annually. The AM Cook I role offers a salary between $14.00 - $16.00 per hour, and the Engineering Supervisor position offers $27.00 per hour. The Dual Position - F&B position is tipped and the Part-Time Bartender position is tipped. 4. **Are bonuses available for employees?** A discretionary performance bonus is available for the Outlet Manager position. 5. **Are there opportunities for career growth within the company?** Information on specific career paths is not provided. 6. **Are the positions equal opportunity?** Yes, HEI Hotels and Resorts is an equal opportunity employer.

About the Company

Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. Our operating platform is built exclusively for institutional hotel assets in key Urban, Super-Suburban, and Resort locations. Our success is built on creating a culture of empowerment and accountability with experiences that guests appreciate, all while achieving highly profitable performance measurements. It’s a unique blend of Art and Science that has fueled our reputation and earned the trust of our unparalleled group of institutional partners.

Quick Facts

Founded
2002

Open Positions

100
Sales Manager-In-Training
Alpharetta, Georgia, United States

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SalesClient ManagementEvent ExecutionOrganizational SkillsAttention to Detail
Convention Service (CS)
Jersey City, New Jersey, United States

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CommunicationPhysical ActivityRoom SetupCleaningTeamwork
Host- (part-time)
Jacksonville, Florida, United States
14 - 15 USD

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Guest RelationsCommunication SkillsProblem SolvingCustomer ServiceTeamwork
Event & Partnership Manager
Boerne, Texas, United States

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Event ExecutionPartnership CultivationProgramming DevelopmentVendor SourcingOn-site Management
Executive Chef
Miami, Florida, United States

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Culinary ManagementBudget ManagementMenu DevelopmentFood SafetyStaff Training
Assistant Director of Housekeeping
Orlando, Florida, United States

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HousekeepingLeadershipCommunicationBudgetingStaff Management
Starbucks Barista
Minneapolis, Minnesota, United States

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Customer ServiceCash HandlingConflict ResolutionCommunicationMathematical Skills
Bartender - Part-time
Tampa, Florida, United States

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BartendingCustomer ServiceFood PreparationAlcoholic BeveragesCash Handling
Night Audit Manager
Berkeley, California, United States

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Hotel ExperienceMathematical SkillsGuest RelationsCommunication SkillsProblem Solving
Catering Manager
Orlando, Florida, United States

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Catering SalesClient Relationship ManagementRevenue ManagementMarket ResearchSales Techniques
Sub Room Order Taker
New York, United States
30 - 40 USD

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CommunicationCustomer ServiceSanitation GuidelinesFood DeliveryProblem Solving
AM & PM Lona Barback
Fort Lauderdale, Florida, United States

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Table SettingsService WareCommunication SkillsAdaptabilityTeamwork
Spa Therapist
Atlanta, Georgia, United States

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EstheticsCustomer ServiceCommunicationSkin AnalysisSpa Treatments
Part Time Bartender
Tampa, Florida, United States

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CommunicationMathematical SkillsManual DexterityAttention to DetailTeamwork
Front Office Manager
New Orleans, Louisiana, United States

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Guest ServiceLeadershipCommunicationProblem SolvingFinancial Management
Housekeeping House Attendant
San Antonio, Texas, United States

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Hotel ExperienceCommunication SkillsTeam PlayerSelf-StarterProfessional Appearance
Bell Attendant
Berkeley, California, United States

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HospitalityCommunicationCustomer ServiceLuggage HandlingDriving
Server - Cool Water
The Woodlands, Texas, United States

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Customer ServiceFood PreparationBeverage ServicePoint Of SaleTeamwork
Cook II
The Woodlands, Texas, United States

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Food PreparationRecipe FollowingFood SafetyCommunication SkillsTeamwork
Assistant Housekeeping Manager
San Diego, California, United States

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HousekeepingSupervisionCommunicationProblem SolvingInventory Control
Night Auditor
New Orleans, Louisiana, United States
26 - 35 USD

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Hotel ExperienceMathematical SkillsGuest RelationsComputer SkillsVerbal Communication
Engineer AM
Dallas, Texas, United States

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HVACElectricalPlumbingCarpentryPreventative Maintenance
Outlet Manager
San Ramon, California, United States
75,000 - 85,000 USD

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Restaurant ManagementHuman ResourcesBudget ForecastingCustomer ServiceLeadership
Dual Postion - F&B
Jacksonville, Florida, United States

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Table Setting KnowledgeService Ware KnowledgeLifting Up To 50 LbsPushing Up To 150 LbsVerbal Communication
AM Cook I
The Woodlands, Texas, United States
14 - 16 USD

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Food PreparationRecipe FollowingFood SafetyKitchen Equipment OperationCommunication Skills
AM Server - Part Time
Fort Lauderdale, Florida, United States

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Customer ServiceFood PreparationBeverage ServiceGuest RelationsTeamwork
PT Asst. Front Office Manager
Orlando, Florida, United States

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Front Desk OperationsCustomer ServiceProblem SolvingCommunicationOrganizational Skills
Pool Bartender
The Woodlands, Texas, United States

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BartendingCustomer ServiceFood PreparationAlcoholic BeveragesMathematical Skills
Food & Beverage Manager
Mars, Pennsylvania, United States

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ManagementCommunicationLeadershipBudgetingCustomer Service
AM & PM Lona Barback
Fort Lauderdale, Florida, United States

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Table SettingsService WareCommunication SkillsAdaptabilityTeamwork
Banquet Setup
Mars, Pennsylvania, United States

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CommunicationPhysical ActivityRoom SetupCleaningTeamwork
Food Attendant
Orlando, Florida, United States

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Mathematical SkillsConflict ResolutionPoint Of Sale ProceduresCommunication SkillsCustomer Service
Breakfast Cook
Fort Lauderdale, Florida, United States

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Food PreparationRecipe FollowingFood SafetyCommunication SkillsTeamwork
Sous Chef OEM
Dallas, Texas, United States

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Culinary ManagementFood PreparationStaff ManagementCost ControlMenu Development
Front Desk Supervisor
Birmingham, Alabama, United States
28 - 29 USD

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Customer ServiceCommunicationMathematical SkillsConflict ResolutionTeam Leadership
Resort Host/ess
Braselton, Georgia, United States

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Guest ServiceCommunicationProblem SolvingTeamworkCustomer Relations
Steward
Dallas, Texas, United States

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CleaningOrganizingCommunicationPhysical StrengthStamina
Front Desk Agent - Intern
Tampa, Florida, United States

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Customer ServiceCommunication SkillsMathematical SkillsConflict ResolutionComputer Skills
Banquet Manager
Mars, Pennsylvania, United States

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LeadershipCommunicationTeamworkProblem SolvingTime Management
Esthetician
Atlanta, Georgia, United States

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EstheticsFacialsWaxingCustomer ServiceCommunication
Part-Time Bartender
The Woodlands, Texas, United States

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BartendingCustomer ServiceFood PreparationAlcoholic BeveragesCash Handling
House Attendant
Tampa, Florida, United States

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Hotel ExperienceSelf-Starting PersonalityProfessional AppearanceCommunication SkillsTeam Player
Steward- Part-time
Miami, Florida, United States

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CleaningOrganizingCommunicationPhysical StrengthStamina
Laundry Attendant
San Antonio, Texas, United States

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Laundry OperationsChemical HandlingEquipment OperationAttention to DetailPhysical Stamina
Front Desk Supervsor
Frisco, Texas, United States

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Customer ServiceCommunicationMathematical SkillsComputer SkillsConflict Resolution
Full-time Room Attendant
Chicago, Illinois, United States

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Cleaning Procedures AdherenceChemical Cleaning Agents KnowledgeCleaning Equipment OperationLifting (up to 50 lbs)Pushing/Pulling Equipment (up to 100 lbs)
Room Attendant (Housekeeper) - Full-Time
Nashville, Tennessee, United States

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CleaningTeamworkCommunicationAttention to DetailTime Management
Bartender
The Woodlands, Texas, United States

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BartendingCustomer ServiceFood PreparationAlcoholic BeveragesCash Handling
Catering Sales Manager
Braselton, Georgia, United States

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Catering SalesClient Relationship ManagementRevenue ManagementMarket ResearchSales Techniques
Temporary Human Resources Director
Berkeley, California, United States
155,000 - 165,000 USD

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Human Resources ManagementRecruitmentTraining and DevelopmentComplianceAssociate Relations
Concierge Part-Time
Atlanta, Georgia, United States

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Guest ServiceCommunication SkillsPublic ContactProblem SolvingAdaptability
Engineering Supervisor
New Orleans, Louisiana, United States

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HVACElectricalPlumbingCarpentryLeadership
Pool Supervisor
The Woodlands, Texas, United States

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Communication SkillsPoint Of SaleSupervisionService StandardsTeam Management
Engineering
Parsippany-Troy Hills, New Jersey, United States

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HVACElectricalPlumbingCarpentryPreventative Maintenance
Steward I
Tampa, Florida, United States

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CleaningOrganizingCommunicationPhysical StrengthStamina
On Call Spa Therapist
Houston, Texas, United States

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EstheticsCustomer ServiceCommunicationConfidentialitySpa Treatments
Lifeguards
Monticello, New York, United States

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SurveillanceEmergency ResponseFirst AidCustomer ServiceRule Enforcement
Dining Room Attendant
Boerne, Texas, United States

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Table Setting KnowledgeService Ware KnowledgeLiftingCarryingTransporting Goods
Restaurant Host PT
Salt Lake City, Utah, United States

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Guest ServiceCommunicationProblem SolvingTeamworkCustomer Relations
Room Attendant
San Ramon, California, United States
22 - 23 USD

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CleaningTeam PlayerCommunicationAttention to DetailPhysical Stamina
Sales Manager-In-Training
Orlando, Florida, United States

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SalesClient ManagementEvent ExecutionOrganizational SkillsAttention to Detail
Catering Sales Manager
Braselton, Georgia, United States

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Catering SalesClient Relationship ManagementRevenue ManagementMarket ResearchSales Techniques
Director of Housekeeping
Tampa, Florida, United States
85,000 - 87,000 USD

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Housekeeping ManagementBudget DevelopmentStaff TrainingConflict ResolutionOrganizational Skills
Housekeeping Manager
Boerne, Texas, United States

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Housekeeping ManagementLaundry OperationsBudget ManagementStaff TrainingCustomer Service
Room Service Server
Atlanta, Georgia, United States

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CommunicationCustomer ServiceSanitationCash HandlingFood Delivery
Host AM & PM Availability
Fort Lauderdale, Florida, United States

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Guest RelationsCommunicationProblem SolvingCustomer ServiceTeamwork
Sales Coordinator
Dallas, Texas, United States

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Communication SkillsCustomer ServiceMicrosoft Office SuiteAdministrative SkillsDecision Making
PT Front Desk Agent
Orlando, Florida, United States

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Customer ServiceCommunicationProblem SolvingCash HandlingComputer Skills
Overnight Security Officer
The Woodlands, Texas, United States

About UsThe Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodland...

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Security EnforcementPatrollingEmergency ResponseCommunicationTeamwork
Sales Manager-In-Training
Chicago, United States
28 - 29 USD

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Sales ManagementHospitality SalesGroup SalesBusiness Travel SalesCatering Sales
Pool Server
Braselton, Georgia, United States

About UsWithin the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure ...

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Guest ServiceBeverage ServiceCash HandlingCommunication SkillsTeamwork
Banquet Houseman - On Call
San Antonio, Texas, United States

About UsNestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our c...

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CommunicationPhysical ActivityRoom SetupCleaningTeamwork
Food Busser/Runner
Mars, Pennsylvania, United States

About UsLocated at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states.Don't meet every single requirement of this job?...

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Table SettingsService WareCommunication SkillsAdaptabilityTeam Support
Housekeeping Supervisor
Dallas, Texas, United States

About UsWelcome to Hotel Crescent Court, where historic charm meets modern luxury. Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary ...

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HousekeepingSupervisionCommunicationTrainingCoaching
AM Line Cook
Alpharetta, Georgia, United States

About UsInspired by the mythical land of Avalon, where the experience of the “Good Life” is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are imme...

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Food PreparationKitchen FunctionsRecipe FollowingFood SafetyCommunication Skills
Sous Chef
Linthicum, Maryland, United States

About UsHere at Westin BWI, we prioritize employee engagement! We continue to create a vibrant workplace culture by hosting various fun activities including employee parties, potlucks and spirit weeks...

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Kitchen Staff ManagementFood ProcurementFood ProductionFood PreparationFood Presentation
Cook I - Full Time ONLY
Atlanta, Georgia, United States
19 - 20 USD

About UsThe Westin Buckhead Atlanta is a modern, newly refreshed retreat in an upscale community. The hotel has recently revitalized its public spaces, meeting rooms and guest rooms. At the Westin, ou...

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Food PreparationRecipe AdherencePortion ControlInventory ManagementFood Safety
Extra Room Attendant
New York, United States
30 - 40 USD

About UsSophisticated design, luxurious amenities, bright lights and breathtaking views are just some descriptions of our hotel. Who wouldn’t want to be part of it? Immerse yourself in Times Square, h...

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CleaningTeam PlayerCommunication SkillsAttention to DetailPhysical Stamina
Starbucks Barista PT
Salt Lake City, Utah, United States

About UsExperience the Thrill of Downtown Salt Lake City at the Marriott Downtown at City Creek. Join our vibrant team at the heart of Salt Lake City! Situated amidst the city's most beloved attractio...

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Customer ServiceCash HandlingConflict ResolutionCommunication SkillsMathematical Skills
Conference Services Manager
Cleveland, Ohio, United States
55,000 - 65,000 USD

About UsCome join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the...

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Event PlanningClient ExperienceService ExcellenceFinancial ManagementCollaboration
Outlet Lounge2 Bartender 1
Mars, Pennsylvania, United States

About UsLocated at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states.Don't meet every single requirement of this job?...

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BartendingCustomer ServiceFood PreparationAlcoholic BeveragesMathematical Skills
Banquet Setup
Mars, Pennsylvania, United States

About UsLocated at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states.Don't meet every single requirement of this job?...

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CommunicationPhysical ActivityEquipment KnowledgeAdaptabilityTeamwork
Barista/Coffee Cart
San Diego, California, United States

About UsEmbodying Southern California’s laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the W...

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Customer ServiceCash HandlingConflict ResolutionCommunication SkillsMathematical Skills
Fleur de Lis Server, PT
Braselton, Georgia, United States

About UsWithin the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure ...

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Customer ServiceFood PreparationBeverage ServiceGuest RelationsTeamwork
Bartender Part-Time- COMO Social CLub
The Woodlands, Texas, United States

About UsThe Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination fo...

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BartendingCustomer ServiceFood PreparationAlcoholic BeveragesCash Handling
Sales Manager-In-Training
Tampa, Florida, United States

About UsEscape to The Westin Tampa Waterside, situated on a unique landscaped island in downtown Tampa. Adjacent to the Tampa Convention Center, our location is convenient for business and leisure tra...

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SalesClient ManagementEvent ExecutionOrganizational SkillsAttention to Detail
Front Desk Agent ( Part time)
Houston, Texas, United States

About UsThe story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property’s rebirth. Just as The Laura once forged intrepidly ahead, navigating waters o...

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Customer ServiceCommunicationProblem SolvingCash HandlingComputer Skills
Spa Front Desk Coordinator - Part-Time
Minneapolis, Minnesota, United States

About UsHotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We’re an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse ...

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Customer ServiceSpa SoftwareCash HandlingCommunicationProblem Solving
Director of Rooms
Orlando, Florida, United States

About UsThe Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magi...

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ManagementHotel OperationsGuest ServicesHousekeepingBudgeting
Service Express Agent
Fort Lauderdale, Florida, United States

About UsEscape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe...

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Telephone EtiquetteCall DirectionMessage TranscriptionComputer System OperationWake Up System Input
Part Time Front Desk Agent
Costa Mesa, California, United States

About UsSet in the heart of beautiful Orange County, Costa Mesa Marriott provides excellent service, upscale amenities and a Southern California location that allows guests to explore the area with ea...

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Customer ServiceCommunicationMathematical SkillsConflict ResolutionComputer Skills
Cook - Pool Restaurant - Cool Water
The Woodlands, Texas, United States

About UsThe Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodland...

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Food PreparationCookingFood SafetyCommunicationTeamwork
Director Of Catering
Frisco, Texas, United States

About UsThe Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight. We provide a relaxing retreat outside ...

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Catering SalesClient RelationshipsRevenue ManagementTeam LeadershipNegotiation
Engineer II
Orlando, Florida, United States

About UsSet on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation ...

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HVACElectricalPlumbingCarpentryPreventative Maintenance
Chief Engineer
The Woodlands, Texas, United States

About UsThe Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodland...

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HVACElectricalPlumbingCarpentryLeadership
Kitchen Supervisor
Berkeley, California, United States

About UsAt Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the B...

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SupervisionFood PreparationMenu PlanningCost ControlCommunication
Part-Time Bartender
The Woodlands, Texas, United States

About UsThe Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination fo...

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BartendingCustomer ServiceCommunicationFood PreparationAlcoholic Beverages
PBX Operator Part-Time
Atlanta, Georgia, United States

About UsJoin Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gatheri...

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CommunicationGuest ServiceProblem SolvingComputer SkillsPatience
Recreation Supervisor
The Woodlands, Texas, United States

About UsThe Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodland...

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Customer ServiceSupervisory SkillsConflict ResolutionProblem SolvingInterpersonal Skills
Banquet Set Up Houseperson
Atlanta, Georgia, United States

About UsThe Westin Buckhead Atlanta is a modern, newly refreshed retreat in an upscale community. The hotel has recently revitalized its public spaces, meeting rooms and guest rooms. At the Westin, ou...

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CommunicationPhysical ActivityEquipment KnowledgeTeamworkAdaptability

Frequently Asked Questions

What does HEI Hotels & Resorts do?
Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and t...
How many employees does HEI Hotels & Resorts have?
HEI Hotels & Resorts has 10,001+ employees employees.
What industry is HEI Hotels & Resorts in?
HEI Hotels & Resorts operates in the Hospitality industry.
How many open jobs does HEI Hotels & Resorts have?
HEI Hotels & Resorts currently has 100 open positions on Clera.