About this role
About Us
It’s Your Moment to Rise. Start Your Journey with us at the The Westin New York Grand Central and discover a place where you’re given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people-first environment. And to work together to enhance the well-being of our guests, our communities and each other. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner. If you’re someone who is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Work with Room Service Team in the serving of guests to ensure positive guest experience.Essential Duties and Responsibilities
Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $29.96 - $39.95 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoBenefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Other facts
About HEI Hotels & Resorts
Founded in 1985, HEI Hotels & Resorts is one of the nation’s leading privately held hotel investment and third-party management companies.
Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.
Our operating platform is built exclusively for institutional hotel assets in key Urban, Super-Suburban, and Resort locations.
Our success is built on creating a culture of empowerment and accountability with experiences that guests appreciate, all while achieving highly profitable performance measurements. It’s a unique blend of Art and Science that has fueled our reputation and earned the trust of our unparalleled group of institutional partners.
What you'll do
- The Sub Room Order Taker will set up and deliver food and beverage orders to guests, ensuring a positive experience. They will also conduct floor sweeps and maintain sanitation guidelines.
Ready to join HEI Hotels & Resorts?
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