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Jobs at Zeus Fire and Security (Now Hiring) — 12 open

Zeus Fire and Security logoZeus Fire and Security

Call Center Supervisor - 2nd Shift

Paoli, Pennsylvania, United States · On-site

Mid level

Role Overview Responsible for the daily/nightly management and oversight of dispatchers with the ability to resolve the overwhelming majority of difficult calls/problems without involving next level manager. Key Responsi…

Skills: Supervision, Call Center Management, Quality Monitoring, Employee Training, Performance Management

Zeus Fire and Security logoZeus Fire and Security

Project Analyst

Paoli, Pennsylvania, United States · Hybrid

Mid level

Role Overview We are seeking a detail-oriented and growth-minded IT Project Analyst to join our IT team. This role will support NetSuite ERP and Field Service Management (FSM) initiatives across a multi-subsidiary instal…

Skills: Project Coordination, Business Analysis, NetSuite ERP, Field Service Management, Microsoft Project

Zeus Fire and Security logoZeus Fire and Security

Residential Security Sales

Green Bay, Wisconsin, United States · On-site

Mid level

Role Overview The Residental Security Consultant is responsible for new customer acquisition, following up on sales leads, and closing sales for new Installation projects. This includes identifying customer needs, job co…

Skills: New Customer Acquisition, Sales Closing, CRM Management, Lead Generation, Job Cost Estimation

Zeus Fire and Security logoZeus Fire and Security

SRP Installation Technician - Maui

Wailuku, Hawaii, United States · On-site

Entry level

Role Overview The Security Technician is responsible for the tasks associated with installing access control, CCTV, and intrusion alarm systems. Status: Full-Time, Non-exempt Key Responsibilities Install, service & maint…

Skills: Access Control Installation, CCTV Installation, Intrusion Alarm Systems, Low-voltage Cabling, Preventative Maintenance

Zeus Fire and Security logoZeus Fire and Security

Marketing Intern

Paoli, Pennsylvania, United States · On-site

Entry level

***This is a paid internship*** Zeus Fire & Security Zeus Fire & Security was formed as a platform business to partner with and scale leading fire and security operators in premier markets. Since 2021 we’ve challenged th…

Skills: Sales Prospecting, Cold Calling, LinkedIn Prospecting, Email Marketing, Lead Generation

Zeus Fire and Security logoZeus Fire and Security

Dispatcher

Paoli, Pennsylvania, United States · On-site

$17/hr–$19/hr

Entry level

Universal Atlantic System Headquartered in suburban Philadelphia, UAS, a subsidiary of Zeus Fire and Security, is a national provider of integrated security services protecting over $15 billion in commercial assets for a…

Skills: Alarm Monitoring, Emergency Dispatching, Video Surveillance, Customer Support, Incident Documentation

Zeus Fire and Security logoZeus Fire and Security

Alert Alarm Inspection Support Coordinator

Honolulu, Hawaii, United States · On-site

Mid level

Role Overview The Inspection Coordinator is the primary point of contact for our valued customers during business hours. This role addresses customer inquiries, resolves issues, and assists with a range of requests. The …

Skills: Customer Service, Technical Troubleshooting, Account Management, Data Entry, Microsoft Word

Zeus Fire and Security logoZeus Fire and Security

Fire & Security Inspector

Oak Creek, Wisconsin, United States · On-site

Mid level

Role Overview The Fire Inspector is responsible for the tasks associated with performing inspections, reviewing inspection forms and performing site surveys. The position is also responsible for the completion of service…

Skills: Fire Alarm Inspection, Fire Sprinkler Inspection, NFPA Standards, System Repair, Site Surveys

Zeus Fire and Security logoZeus Fire and Security

Alert Alarm ISG Support Technician

Honolulu, Hawaii, United States · On-site

Mid level

Role Overview The Support Technician provides an elevated level of technical support to field technicians and customers related to video, access control and networking equipment. This position will train and mentor other…

Skills: Video Monitoring, Access Control, Network Troubleshooting, Network Design, Windows OS

Zeus Fire and Security logoZeus Fire and Security

Operations Manager

Salisbury, Maryland, United States · On-site

Senior+

Role Overview The Operations Manager is responsible for the leadership, management, and oversight of the Installation Operations Teams. This role works closely with company leadership to drive operational excellence, imp…

Skills: Operational Excellence, Strategic Leadership, Project Management, Budgeting, Performance Metrics

Zeus Fire and Security logoZeus Fire and Security

Alert Alarm Installation Technician (Honolulu)

Honolulu, Hawaii, United States · On-site

Entry level

About Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island, and Kauai, we are able …

Skills: Low Voltage Wiring, Alarm System Installation, Troubleshooting, Blueprint Reading, System Testing

Zeus Fire and Security logoZeus Fire and Security

Security Consultant

Knoxville, Tennessee, United States · Hybrid

Mid level

Role Overview As a Gallaher Security Consultant, you will play a crucial role in driving revenue growth by identifying, prospecting, and closing sales opportunities for Life Safety & Security products and services. Your …

Skills: B2B Sales, Prospecting, Lead Generation, CRM Software, Sales Presentations

Zeus Fire and Security logo

Call Center Supervisor - 2nd Shift

Zeus Fire and Security

Paoli, Pennsylvania, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Manage and oversee the daily and nightly operations of Central Station dispatchers, ensuring adherence to company policies. Provide direct supervision, coaching, and training while handling difficult calls and emergency signals.

Requirements

Requires at least two years of supervisory experience in a call center or customer service environment. A bachelor's degree is preferred, along with proficiency in Microsoft applications.

Full job description

Role Overview

Responsible for the daily/nightly management and oversight of dispatchers with the ability to resolve the overwhelming majority of difficult calls/problems without involving next level manager.

Key Responsibilities

  • Provide direct daily/nightly supervision of Central Station dispatchers through monitoring and managing our Central Station Quality Monitoring Program.
  • Responsible to review work of employees to ensure accuracy and adherence to departmental and company policies and procedures.
  • Assist in the development, implementation, and delivery of departmental training programs to ensure direct reports receive departmental orientation and necessary on-the-job training.
  • Identify training and development needs of direct reports.
  • Monitor performance of direct reports and provide regular coaching and counseling.
  • Assist in preparation and delivery of salary and performance reviews of direct reports.
  • Partner with department manager and Human Resources to assist in the handling of disciplinary issues.
  • Assist in the interview and selection of qualified personnel. Recommend personnel actions.
  • Monitors, responds to, and dispatches on emergency signals.
  • All other duties as assigned.

Qualifications

  • Bachelor’s degree preferred or equivalent work experience.
  • A least two years of supervisory experience in a call center or customer service-related capacity, or equivalent experience
  • Must have a working knowledge of Microsoft applications or desire and ability to learn.
  • Bilingual a Plus

Work Requirements:

  • Position is considered sedentary and requires extended periods of PC exposure.

EEOC Statement

UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Related keywords

Call CenterCentral StationDispatchingQuality Monitoring ProgramPerformance ReviewsDisciplinary ActionsEmergency SignalsMicrosoft ApplicationsCustomer ServiceSupervisory Experience

About Zeus Fire and Security

LinkedInVisit site
Industry
Security and Investigations
Company size
501-1,000 employees
Headquarters
Paoli, PA
LinkedIn followers
4,489

Zeus Fire & Security was established in 2021 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customer’s commercial and residential fire protection and security needs through a broad array of services from mission critical fire system installation, testing and inspection to physical security system installation and video monitoring. Zeus was established with the singular purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members.

Offices: 45 West Industrial Boulevard, Paoli, PA, US

Facilities Support ServicesPublic SafetySecurity
View all jobs at Zeus Fire and Security

About Zeus Fire and Security

LinkedInVisit site
Industry
Security and Investigations
Company size
501-1,000 employees
Headquarters
Paoli, PA
LinkedIn followers
4,489

Zeus Fire & Security was established in 2021 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customer’s commercial and residential fire protection and security needs through a broad array of services from mission critical fire system installation, testing and inspection to physical security system installation and video monitoring. Zeus was established with the singular purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members.

Offices: 45 West Industrial Boulevard, Paoli, PA, US

Facilities Support ServicesPublic SafetySecurity
View all jobs at Zeus Fire and Security

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