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Zero Latency VR logoZero Latency VR

Customer Service Professional - Game Master

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Mid level

JOB DESCRIPTION Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world-leading entertainment experience to the next level by joining our new tea…

Skills: Customer Service, Player Safety Management, Technical Troubleshooting, Equipment Maintenance, Sales

Zero Latency VR logo

Customer Service Professional - Game Master

Zero Latency VR

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates • On-site

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Mid level

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  • Full-time
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Game Master is responsible for guiding customers through VR experiences, conducting safety briefings, and managing in-game sessions. They also handle technical troubleshooting, equipment maintenance, and general venue upkeep.

Requirements

The candidate should be a customer service professional with the ability to maintain high energy and professionalism. Mid-level experience is preferred to ensure player safety and high-end customer experiences.

Full job description

JOB DESCRIPTION

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our world-leading entertainment experience to the next level by joining our new team based in Abu Dhabi. Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.

ABOUT ZERO LATENCY

Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet.

YOUR ROLE

We are looking for Game Masters who can guide customers through Zero Latency’s world-leading experience with great energy and professionalism.

You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

PRIMARY RESPONSIBILITIES

  • Customer greeting, check-in, suit-up and suit-down
  • Presenting the player safety briefing
  • Managing in-game sessions and ensuring player safety
  • Identifying, troubleshooting, and recording technical issues
  • Maintenance of Virtual Reality equipment
  • Supporting site team leaders
  • Assisting with the upkeep and presentation of the venue to ensure a welcoming environment.
  • Selling merchandise
  • Opening and closing the venue

Related keywords

Virtual RealityFree Roam VRCustomer ExperienceGame MasterTechnical TroubleshootingPlayer SafetyEntertainmentVenue ManagementMerchandise SalesOperations

About Zero Latency VR

LinkedInVisit site

Free-Roam Virtual Reality | Immersive Social Entertainment | LBE | 150+ Sites | 30 Countries | 6+ Million Memories Made

Industry
Entertainment Providers
Company size
51-200 employees
Founded
2014
Headquarters
Abbotsford, Victoria
LinkedIn followers
8,587

Zero Latency VR is the global leader in free-roam, multiplayer virtual reality. We exist to blow minds. Since opening the world's first free-roam VR venue in 2015, we've thrilled more than 6 million players across 150+ venues in 30 countries, making us the largest free-roam VR network on the planet. For operators, that translates into a turnkey attraction with a proven business model. Easy to set up. Easy to operate. Built to keep customers coming back. Inside our worlds, players step into expansive physical spaces and into adventures unlike anything else out there. Up to 8 players at a time, no backpacks, no extra wires, no distractions. Just leading-edge tech, AAA titles, and partnerships with some of the world's biggest entertainment IP. Our experiences are developed in-house by our team in Melbourne, Australia, and we're constantly innovating to push the boundaries of what location-based entertainment can be. From terrifying zombies to robot uprisings to bloodthirsty pirates, our worlds awaken something in every player. If you're in the business of entertainment, you're in the business of blowing minds. Join a global community of thrill makers, and start or expand your location-based entertainment business with the original and most advanced free-roam VR system in the world. Awaken what's within.

Offices: 5 Harper Street, Abbotsford, Victoria, AU

Virtual RealityVideo GamesSoftware DevelopmentVideo Game DevelopmentVideo Game ProductionVideo Game DesignentertainmentLocation-based entertainmentFranchisingLicensing
View all jobs at Zero Latency VR

About Zero Latency VR

LinkedInVisit site

Free-Roam Virtual Reality | Immersive Social Entertainment | LBE | 150+ Sites | 30 Countries | 6+ Million Memories Made

Industry
Entertainment Providers
Company size
51-200 employees
Founded
2014
Headquarters
Abbotsford, Victoria
LinkedIn followers
8,587

Zero Latency VR is the global leader in free-roam, multiplayer virtual reality. We exist to blow minds. Since opening the world's first free-roam VR venue in 2015, we've thrilled more than 6 million players across 150+ venues in 30 countries, making us the largest free-roam VR network on the planet. For operators, that translates into a turnkey attraction with a proven business model. Easy to set up. Easy to operate. Built to keep customers coming back. Inside our worlds, players step into expansive physical spaces and into adventures unlike anything else out there. Up to 8 players at a time, no backpacks, no extra wires, no distractions. Just leading-edge tech, AAA titles, and partnerships with some of the world's biggest entertainment IP. Our experiences are developed in-house by our team in Melbourne, Australia, and we're constantly innovating to push the boundaries of what location-based entertainment can be. From terrifying zombies to robot uprisings to bloodthirsty pirates, our worlds awaken something in every player. If you're in the business of entertainment, you're in the business of blowing minds. Join a global community of thrill makers, and start or expand your location-based entertainment business with the original and most advanced free-roam VR system in the world. Awaken what's within.

Offices: 5 Harper Street, Abbotsford, Victoria, AU

Virtual RealityVideo GamesSoftware DevelopmentVideo Game DevelopmentVideo Game ProductionVideo Game DesignentertainmentLocation-based entertainmentFranchisingLicensing
View all jobs at Zero Latency VR

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