Norfolk, Virginia, United States · On-site
$60/hr–$70/hr
Position Summary The Customer Success Specialist serves as the proactive advocate for existing customers, helping ensure clients realize ongoing value from the software. Reporting to the Director of Sales, this role moni…
Skills: Customer Success, Churn Reduction, Product Adoption, Customer Relationship Management, Problem Solving
Norfolk, Virginia, United States · Hybrid
$120k/yr
Purpose of the Role: The Infrastructure Manager is responsible for leading and managing all infrastructure-related initiatives across our hybrid/cloud environment. This role is focused on maintaining and optimizing the c…
Skills: AWS, Infrastructure Management, Cloud Migration, Terraform, Ansible
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The role focuses on proactively managing customer health and product adoption to reduce churn. It involves conducting business reviews, diagnosing workflow challenges, and coordinating with internal teams to resolve client issues.
Candidates need 2+ years of experience in Customer Success, Technical Support, or SaaS implementation. Strong communication skills and the ability to interpret usage metrics and CRM data are required.
The Customer Success Specialist serves as the proactive advocate for existing customers, helping ensure clients realize ongoing value from the software. Reporting to the Director of Sales, this role monitors customer health, identifies early signs of churn risk, conducts proactive outreach, provides workflow guidance and product adoption coaching, and coordinates with Support, Product, Implementation, and Sales to resolve issues before they become cancellations.
Success is measured by reducing preventable churn through proactive engagement, improving customer adoption of the platform, coordinating cross-functional solutions, and ensuring customers consistently receive value from their investment.
A proven provider of inventory management systems to the hospitality, sports, & retail markets.
Yellow Dog Software delivers a comprehensive inventory management system purpose built for Retail, Food and Beverage, and Concession operations across hospitality and general retail. Our platform supports organizations of all sizes, from single locations to complex, multi outlet environments spanning multiple properties. We serve a wide range of industries including hotels, resorts, casinos, stadiums, arenas, concert venues, golf clubs, private clubs, restaurants, breweries, wineries, zoos, aquariums, museums, theme parks, water parks, universities, hospitals, retail operations and more. Yellow Dog helps teams gain visibility, control costs, streamline operations, and scale with confidence through a flexible, reliable, and proven inventory solution. Yellow Dog integrates with more than 100 point-of-sale solutions used across these industries, allowing organizations to connect seamlessly with their existing technology stack. Known as a trusted partner, Yellow Dog works closely with customers and technology providers to deliver a flexible, reliable, and proven inventory solution that improves visibility, controls costs, streamlines operations, and supports long term growth.
Offices: 965 Norfolk Square, Norfolk, VA 23502, US
A proven provider of inventory management systems to the hospitality, sports, & retail markets.
Yellow Dog Software delivers a comprehensive inventory management system purpose built for Retail, Food and Beverage, and Concession operations across hospitality and general retail. Our platform supports organizations of all sizes, from single locations to complex, multi outlet environments spanning multiple properties. We serve a wide range of industries including hotels, resorts, casinos, stadiums, arenas, concert venues, golf clubs, private clubs, restaurants, breweries, wineries, zoos, aquariums, museums, theme parks, water parks, universities, hospitals, retail operations and more. Yellow Dog helps teams gain visibility, control costs, streamline operations, and scale with confidence through a flexible, reliable, and proven inventory solution. Yellow Dog integrates with more than 100 point-of-sale solutions used across these industries, allowing organizations to connect seamlessly with their existing technology stack. Known as a trusted partner, Yellow Dog works closely with customers and technology providers to deliver a flexible, reliable, and proven inventory solution that improves visibility, controls costs, streamlines operations, and supports long term growth.
Offices: 965 Norfolk Square, Norfolk, VA 23502, US
