Burgas, Burgas, Bulgaria · On-site
About the role The Technical Support Agent serves as the first point of contact for clients and partners, addressing common technical issues and inquiries. Responsible for managing support tickets received via phone, ema…
Skills: Technical Support, Customer Service, Ticket Management, English Proficiency, Microsoft Office
Mexico · Remote Solely
General Summary As the Sales Manager for Latin America at Xirgo, you will be responsible for building and executing the regional commercial strategy, developing new enterprise opportunities, and managing existing strateg…
Skills: Enterprise Sales, B2B Sales, Regional Territory Management, IoT, Telematics
Rolling Meadows, Illinois, United States · On-site
$85k–$95k/yr
Summary: Xirgo is currently hiring for the role of Project Manager. This position reports to the Global Field Operations Manager and is responsible for working with our partners to drive well-planned, on-time and high-qu…
Skills: Project Management, Fleet Deployment, Technical Problem Solving, Risk Management, Technical Training
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Act as the first point of contact for clients to resolve technical issues via phone, email, and web channels. Manage support tickets, provide product education during onboarding, and escalate complex issues to higher tiers.
Requires a high school diploma, with a university degree in a technical field strongly preferred. Candidates must have B2 level English proficiency and strong computer skills in Microsoft Office.
About the role
The Technical Support Agent serves as the first point of contact for clients and partners, addressing common technical issues and inquiries. Responsible for managing support tickets received via phone, email, or web channels, the agent strives to resolve issues promptly or determine if escalation to a higher support tier is necessary. Complex or unresolved inquiries are escalated to the Technical Support team when no immediate solution is available.
Be advised that the position covers the American business hours.
We provide 24x7 support services through rotating 8-hour shifts to ensure round-the-clock coverage. Shifts include, mornings, afternoons, nights, weekends and holidays.
General Responsibilities
• Answers incoming customer calls regarding product problems, service questions and general concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with them by providing timely and quality services
• Updates support ticket information accurately in the customer service database throughout each interaction or investigation process
• Handles newly submitted support tickets and provides them with first technical contact
• Monitors and updates with relevant information all support tickets in the relevant queues during the working hours
• Evaluates and escalates complex technical issues to a higher support tier
• Supports onboarding of new customers, ensuring an excellent experience by providing comprehensive product education and training
• Maintains up-to-date expertise in all Xirgo vehicle and asset telematics products and associated software solutions
• Reports recurring issues to support management
Experience / Qualifications
• Proficiency in English at B2 level or higher
• Good computer skills, including knowledge of Microsoft Office applications (Outlook, Word, PowerPoint, and Excel)
• High school diploma required. A university degree (preferably in a technical field) is strongly preferred
• Personal qualities: analytical thinking, strong problem-solving skills and logical reasoning; exceptional teamwork, communication, and interpersonal skills; high degree of professionalism, discretion, initiative, and loyalty
• Excellent organizational skills.
Benefits of joining us
• Individual Development Plan (IDP): Build your career path and grow professionally across various departments, including QA, Software Development, and more
• Global Experience: Work with diverse teams in a dynamic, multicultural environment
• Personal Health & Wellness: Enjoy a fully covered Multisport card and an extended insurance coverage package for your well-being plus training equipment available in the office
• Additional benefits: Monthly food vouchers and performance bonus
At Xirgo, we are the architects of confidence in motion, the future of smart fleet logistics. Whether it’s ensuring a critical delivery arrives on time, helping a fleet transition to sustainable operations or protecting drivers and those that share the road around them, we make every journey smarter and safer. This isn’t just about tracking vehicles and assets. This is about empowering progress. With every innovation we develop, every partner we support and every problem we solve, we’re building a future where uncertainty transforms into confidence. Let’s move forward together to make fleet management logistics smarter, safer and more productive — every day, every journey, every moment. Go with confidence. Go with Xirgo.
Offices: 1016 Lunt Ave, Schaumburg, Illinois 60193, US
At Xirgo, we are the architects of confidence in motion, the future of smart fleet logistics. Whether it’s ensuring a critical delivery arrives on time, helping a fleet transition to sustainable operations or protecting drivers and those that share the road around them, we make every journey smarter and safer. This isn’t just about tracking vehicles and assets. This is about empowering progress. With every innovation we develop, every partner we support and every problem we solve, we’re building a future where uncertainty transforms into confidence. Let’s move forward together to make fleet management logistics smarter, safer and more productive — every day, every journey, every moment. Go with confidence. Go with Xirgo.
Offices: 1016 Lunt Ave, Schaumburg, Illinois 60193, US
